They hook you up with sugar low rates, then once you sign up they will increase the rates and will inform you those advertised rates are only for "new" customers. Disgraceful.

Being an online company, I had the best customer experience. It was easy, quick, hassle free and a seamless end to end process. Secondly, communication from Loans.com.Au was outstanding and with minimal documentation. I have been with many other banks earlier but have not seen such a great experience. Thank you to the entire team of Loan.com.Au

Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process

We had an excellent conversation in regards to our loan objectives with our loansonline advisor. There was clarity in regards to loan structure and rates. We felt comfortable discussing our situation and received great advice.

Very satisfied, pleasant and prompt service
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I haven't received the interest rate received I was promised which was 1.99% for all my loans. There was clearly a mistake on their part as I have 3 loans, all now with different interest rates, despite been offered 1.99% which is also detailed on their website. The loans have now settled and they have basically told me there is nothing that can be done. They have formally responded saying they have listened back to my call and 1.99% was never offered, despite when I initially raised my complaint the team member placed me on hold to listen back...

From start to almost finish - this has been one of the worst retail experiences I have endured. I have arranged three loans to be refinanced with this crew and the Apps and electronic support have failed (despite several calls to fix it), information requests (typically via the app) have been duplicated and even when messaged have not been removed (potentially slower settlement), the support member allocated to my deal simply doesn't listen. Conversations for Third Party access suddenly stopped. Generally expect different answers from staff m...

Loans.com.au attract new customers with low rate to start, but once you become their customer, they will ignor your request for refinance, or provide better mortage rates, or discharge forms request. We signed up with loans.com.au since mid 2015, after one year lower rate fix, our fix rate or variable rate has been always more than 1% higher than the equivilent new customer's rate. We requested numerous time, they would not do anything about it. Upon we request to discharge, they keep delay in more than a week to send out discharge form.......

I refinanced to LCA few years back, as LCA, being a few online lender at that time, was offering competitive rates. Whilst I felt that they have a reasonably good Customer Service and online user experience (smooth settlement process and quick turnaround time for responding to queries etc.), however when it comes to passing the rate cuts to their customers over the last couple of years, they are not as quick as the other new online/Fintech lenders. Sometimes they pass only a certain percentage of the rate cut and sometimes they don't pass the rate cut at all.

The customer service was great but I would no longer recommend. They didn’t pass on the interest rate cuts 3 times even though I was on variable. The point of being with them is that they have competitive rates but they are now higher then the big four. Disappointed!

Don't let their low rates and promises suck you into applying for a loan with them. You will end up wasting your time and money just for the application process. They only lend to people who have don't have a loan because they will use every little excuse to not approve the loan. After taking 4 weeks, a full financial audit and many times back and forth about reducing my current loan balance before refinancing (which I complied every single time), they are now saying they have problem with my servicability. Really! I have been servicing my loan...

I overpay my mortgage, never miss a payment, and have a large mortgage which is safe due to our professions being government. The application process was a joke - sorry but I would love to know how you people think the admin should be done. Literally took 5 times to get documents sorted - 24 hrs application was over a month - apparently, the software was doing it wrong and it took a team to fix it but only on my profile of our mortgage and not on my husband. Then the fiasco of the direct debit which they kept getting the account details wron...

Very happy with customer service. The process to sign up was good being able supply documents online. A little more info regarding the refinancing transactions would have been good to know. Ie, more money then required was drawn to cover any unexpected fees. We then had a 2 week wait from our old lender to give us the purposely overpaid funds which then put straight back on the new mortgage. We understand that process now but would have been good to know that was going to happen ahead of time as at the time we thought it was an error of loans.c...

First it attracts you with low interest rate and after becoming customer,loan.com.au treat us like we are nothing. I call them everytime when reserve bank cut interest rate but Everytime I here I am getting best interest rate blah..blah..blah . I am normal person and do not understand other than interest rate. My intreset rate is 3.22 variable now and my friend who went with other bank same time when both bank have same interest rate ,her interest rate is 2.69 variable only. What a shame..

Since joining Loans.com.au the interest rate for new customers has dropped much lower than existing customers. They are not interested in dropping for existing customers either. Looking to refinance elsewhere.

Avoid these guys, plenty of other lenders
Good 5 years ago, but do not communicate rate changes clearly, would not rectify their mistakes.Worst they have higher rates for existing customers now.

Best rate when we applied, but they don't pass on rate cuts to existing loans, only to new customers, now I'm refinancing away from loans.com.au as they are ~0.5% above the market price. They happily watch customers leave, take your loan to Athena the first time...

Was easy to change over from my old bank only a month or 2 wait which is normal. Good interest rate. Will see if they pass on the full rate cut as they failed to the last cut.

this was the easiest refinance I have done with a lot of support when needed and has the best rate around, I tried a mortgage broker and he couldn't beat this rate and the process of doing the refinance on my own was easier and quicker than the broker

They have offered a competitive rate but the inspection changed didn't waivedoff.
No unexpected costs. Apllication process was easy and interactive with nice tool called ontrack.
Even we can directly call the case officer.
Overall experience was good.