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It was so easy to transfer from NAB and save on great rates. All done in 2-3 weeks.
If I had known it was so easy I wouldn't have kept putting it off for so many years.
I just called one day to inquire and at the end of the call my application was half-done. I simply had to provide the required docs.
Too easy.
I switched over a primary loan and an investment. The investment loan rates are much lower with loans.com.au.
It's been such a relief for me and my re-payments have come down significantly. This is the least I can do. Thanks a lot!
- 5 reviews
- 6 likes
The initial consultation and rates offered were great which inspired me to choose to go with Loans.com.au over another comparable process.
And then began the application process.
Instead of getting a list of all of the required documentation/information at the beginning of the process, the requirements kept evolving as the process went on.
What should have been a straightforward process took significantly longer due to the shifting goal posts.
The quality and timeliness of communications dropped significantly as the process went on as well.
I w...
Hi, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile nu...
Read morember and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.
- 2 reviews
- 1 like
I had been telling myself for some time to shop around as my lender at the time (A Big 4 Bank) was happy to take my repayments and do nothing for me. My cousin has a home loan with Loans.com so I asked her and she stated it was fast easy and uncomplicated. I had a look on the web site and thought to myself I'll have a closer look later. I came back to the site about 2 hours later input all the information and was very pleasantly surprised with the answer. This was a Saturday night and on Monday I received a call within 15 minutes I was told I preliminary qualify. All information supplied and loan approved shortly after and SAVING over 1.2 % TOTALLY RECOMEND LOANS.COM.AU
Thanks for the great review Troy!
After putting off refinancing for years because of the hassle ,loans.com.au made the process pain free.
Exceptionally happy with the service. After refinancing our monthly payments have virtually halvedmaking it possible to own our home much quicker
Thanks for the great review Sharon!
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- 4 reviews
- 5 likes
Staff very helpful and answer calls when needed
The apps used are a bit annoying as they crash frequently or don’t upload something
That said once you’re set up it’s all good
Thanks for your review Jacqui
- 2 reviews
Overall experience was satisfactory, a few small improvements could make it great.
People were friendly and helpful. You need to be pro active and follow the progress yourself otherwise things don’t move forward. Was mislead on valuation cost. Wasn’t contacted after settlement so had to call asking about offset account and how to get a visa debit cards. I think we settled at a busy time.
Thanks for your review and feedback Nigel
- 2 reviews
My experience with 1st class. I did have my concerns about not dealing with a major bank, but they made it so easy and simple from the start to the finish. It was actually easier to deal with then the big banks. Always kept up to date with their on-line portal, so you could track how the loan was progressing. No extra costs involved once the loan started and when it finished. The service and rate of the Loan was outstanding.
Thanks for your 5 star review Brett
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The customer service is highly professional and friendly. There where no unexpected cost. All cost involved for refinancing where discussed before hand. Best interest rate at the time. Very happy with loans.com
Thanks for your feedback Dunja
The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.
The reviewer stated that an incentive was offered for this review
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- 3 reviews
- 2 likes
Loans.com.au Home Loans have the most competitive interest rates available. I found their SMSF interest rate to be the lowest on the market and their customer service is second to none. We could not be happier!
- 2 reviews
- 1 like
Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.
From the start to the end of the application process the customer service was great and was simple to do. We also cut our interest rate by half going with them.
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My experience with loans.com.au was very good. From the initial contact through to settlement. The online platform is great for loading documents. Friendly knowledgeable staff. Would highly recommend. 5 stars.
Customer service was excellent. From the start to the end everyone was very helpful. All questions were answered promptly and was so easy deal with . Thank you for everything from a satisfied customer
- 3 reviews
The whole process of refinancing my loan to loans.com.au from one of the Big 4 couldn’t have gone easier. From my initial discussion with Ray to settlement was just on 4 weeks. A++ service the process was simple and the ability to submit everything electronically did make the process feel like a chore. I’d recommend loans.com.au to EVERYONE
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Thanks for much for your great review Merill!