1,942 reviews
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- Second Home (67)
- Investment Property
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Reviews
Positive vibes
The process was easy. I had to change my loan amount twice and loans.com.au had approval very quickly. Wouldn’t hesitate recommending this company. Show details · 1Supportive & professional service
Every Contact was professional, friendly & supportive.I hadn't been through the process for over 20 years & the Loans Team were able to guide me and put my mind at ease as this can be a very stressful process. Extremely grateful of the team at Loans.com Show details · 1
I hope it will be great it's a long time
Great staff always happy to help. Professional and patient.I have been with Loans.com before and I was very happy. Show details · 1
Exceptional Customer Service
I chose to seek my own home loan through Loans.com in place of a Mortgage Broker. After a lengthy 3 years, I dealt with the same sales representative Ray the whole time.Thankyou to all the team at Loans.com for your communication, follow up, reassurance & overall customer service I could not fault. I highly recommend you already & will continue to do so.
Donna Show details · 1
Ray was Great
There were a few hurdles to overcome, but Ray was great to deal with, guiding us through the process. Show details · 1A Huge step made easy by Loans.com.au
Your procedures made the process simple, efficient and free of stress. Your staff were easily accessible and knew the product and procedures. It made the experience the best it could possible be. Show details · 1Professionalism at its best
The whole process of the loan application was handled by knowledgeable and competent support staff, and we thank all involved. Show details · 1Disability Support Pensioner gets loans.com.au loan !!!
Until I became disabled suddenly, I was not aware of the extent of banks discrimination in denying loans refusing to lend to the disabled.Thankfully, Loans did not discriminate. After doing 1/10 th the paperwork a bank would require, and no drama at all, I received my home loan.
I expected something to go wrong as the loans process was way too easy, compared to the banks.
I understand the complexities of conveyancing but Loans are a well oiled machine and the conveyance went off without incident.
I recommend Loans to everyone. Their interest rates compare favourably as their not having offices only their internet model, saves customers money on interest repayments. Show details · 1
Amazing organisation to deal with!!
From start to finish, the process was completed with minimum fuss!! A special thanks to Andrew who talked us through the process step by step. Highly recommended. Show details · 1Ok interest rates, bad processes and systems
The interest rates are ok with loans.com.au, but the processes for loan application are bad as are the systems once you have a loan.The property valuation will be extremely low and take a long time, pushing you towards needing LMI as it will only come in late in the process when it is difficult to get a loan from other lenders.
The "Smart" Money system is anything but smart. It is unable to accurately track your balances and shows direct debit payments on the balance before they have actually cleared. The transaction list does not show any l... Read more
oan payments that loans.com.au takes out, it will instead reduce your available balance, once again effectively silently as nothing shows up in your transaction list. It really feels like they are playing silly buggers with your money, but you just have to trust that they are doing what they claim to be doing. I would look at other low cost alternatives such as tictoc.com.au. All the rates are lower (actual and comparison) and you get something backed by a bank instead of the archaic, incomplete and confusing systems that loans.com.au provides.Great individualised service
Thanks to loans.com for making our dream happen. You took a practical approach to our situation and provided just what we needed. Show details · 1All works well
Staff are really helpful and made everything happen on time. Show details · 1If you’re looking at home loans, go elsewhere
I had a car loan with loans.com.au and they were amazing. Super fast easy application and communication was great. However, I made the mistake to take out my home loan with them too. There has been no communication from them at all, not even after my loan settled. I got no information on my repayments, I had an off the plan purchase so my repayments had changed before it settled. Even to this day I have not been notified of any rate changes or updates. I have contacted them multiple times to confirm details and asked for things to be sent, prom... Read moreised the world and then nothing. The app continually logs me out and when I call to get it fixed I’m only hold for an hour. Even when I can get into the app there is not loan repayment or interest rate information. Wouldn’t recommend.Hi Mel, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobil... Read more
e number and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.Excellent Service
The online platform is so convenient from pre-approval to final approval. As a business owner, time is gold. Loans.com.au is the best way to go. You process all documents through OnTrack App, download and upload anytime and anywhere with your smart phone. No more traditional home loan process. No more juggling your schedule to meet up in the bank branch. A happy customer here who just settled the 3rd property with loans.com.au in the past 2 years. Show details · 1This is perfect
It was awesome, helped and well prepared for your need not enough words to declare it but it is extremely excellent. Show details · 1- Prev
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Details
loans.com.au Car Loans4.5(719) | loans.com.au Home Loans3.8(574) | |
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Category | Loans and Car Loans | Loans and Home Loans |
Business Type | Non-Bank Lender | Non-Bank Lender |
Contact info for loans.com.au
- ACN: 082587095
Extra Information
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Hi, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile nu... Read more
mber and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.