- Sign in
- Write a review
I could not get a loan from anywhere due to some past complications. I tried for 2 years. Thanks to Laura and the team. They helped when other lenders stopped. You are all amazing.
My wife and me had such a great experience in all these areas. great communication, prompt responses to my needs, no question remained unanswered. i would highly recommend this company to my friends.
friendly and helpful staff. competitive home loan interest rates, lower than all the big banks by far. own dedicated team to work for me. great communication. staff made the home loan process straightforward from start to finish.
Thanks for the great review Kellie!
Loans.com.au were easy to deal with and the settlement went through quick. Phone calls are always answered quickly and questions answered. I would recommend Loans.com to anyone without hesitation. Great.
Thanks for the 5 star review Ashe!
Find out how loans.com.au compares to other Loans
Know better, choose better.
Decided to switch home loans from one of the big four banks, after 15 years of mortgages with them I wasn't feeling any loyalty from that bank. A friend suggested we look at loans.com.au, which had great rates compared to the banks. The loan application process was straightforward, a bit of paperwork involved as you can imagine but no hiccups. Not much in the way of fees to transfer. Very happy with the outcome.
Fast and easy process if you have clear documents for submission the process is pretty much automated.
The percentage of loan was deciding factor as it was lowest in the market. Customer service was great. It was agreed for a fixed percentage for a period of 2 years.
The whole process of applying for a home loan was made much easier than I could have imagined. The online system is so intuitive and helpful, everything is made so clear and manageable and the overwhelm that can enter into getting a loan is just dissolved in lucid step-by-step instructions and helpful feedback. Great rates and a painless process. Highly recommended.
Thanks for the great review Robert!
Related Articles
A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.
Hi Anish, we're sorry to hear you didn't enjoy your experience with us and faced some technical difficulties. So we can look further into this, can you please email customercare@loans.com.au with your full name and details of your experience?
Positive: good rates. Negative: losing track of submitted documents; poor communication internally and with client; inadequate, confusing and slow requests for information. Had the appearance of poor systems supporting the staff, and had to pro-actively manage them during the application process.
We're sorry to hear you're unhappy with your experience. We'd like to look further into your case. Can you please email sales@loans.com.au with your full name, mobile number and email address, and someone from our team will be in touch shortly.
Find out how loans.com.au compares to other Loans
Know better, choose better.
- 7 reviews
- 15 likes
After some comparisons, reviews, etc I decided to approach them for a home loan. Rate was certainly attractive and initial team member was excellent to deal with. After going over some details & ascertaining what would be required we moved to submit an application and were given conditional pre approval.
Once we had found a property and advised them we were proceeding I found we had a different Account Manager who was also excellent as she worked to get this done. We started submitting all requested documentation and meeting all requested cond...
Read moreitions. However, time was ticking down and whilst we kept getting assured things were on track we started to become concerned at the delays we were facing. There were 2 instances where they failed to respond to messages via the Ontrack portal which didn't help. We got to 1 week from due diligence when they changed the goalposts. I had informed them from the start I was self employed. Also from the start, they advised me company financials would NOT be required and I double checked with the consultant at the start to be sure, remembering that all calls are recorded. Now they suddenly required full company financials with only a week to go & my accountant was on leave :( Suddenly the lack of transparency became a major issue. With very little time left and a very intractable lender, my only way to resolve this was to go to my business bankers with an urgent request for help. Within 25 hours I had my funds. Yes, it cost me a slightly higher interest rate ( 1.87 vs 3.45 ) but at least I had my funds. From a big 4 bank no less. The other issue is I initially paid their quoted valuers fees only to be hit with a request for double that amount. Again, they didn't seem to know their own costs. Then the final rub. I was out & out lied to. As soon as it became clear that I may not be able to finance with them, I rang and discussed to see if there was any way forward. As it appeared no, I then asked for a copy of the valuation which I had paid for. I was informed they could not provide as it remained the property of the valuation firm, something I checked on & was advised most certainly not, it was indeed the property of loans.com.au. Again, I remind, all calls are recorded so all calls will be on record with them if they choose to check. All in all, it started very promisingly but dragged on and finally I withdrew the application. A major waste of time and the cause of major stress.Hi CeeJay, we're sorry to hear you're unhappy with your experience. We'd like to look further into your case. Can you please email sales@loans.com.au with your full name, mobile number and email addre...
Read moress, and someone from our team will be in touch shortly.
Email has been sent
An Update..... It is now over a week since I replied to their outreach, but still no contact. Another case of say one thing and do another. It just reaffirms everything I have written. They are just n...
Read moreot interested in clients, only getting you onboard as a source of revenue. They have a very large "too hard" basket it would seem. I am now closing this post off, the matter is now closed. C
Lani and Mike were super quick to follow up, supportive and just wonderful in general! I'd recommend them and loans.com.au for making this a great process for first home buyers.
Thanks for the great review Jerome, and congratulations on buying your first home! We'll pass this lovely message onto Lani and Mike.
- 5 reviews
- 3 likes
I have been with loans . Com for 2yrs on a P&i mortage @ 2.74 so I phone and asked can I go on the 1.99% as advertised the answer no
If you want to get a better rate u need to pay for. A revaluation $220 and if that comes back that you now have more than 29% equality
In you home we can offer 2.14% only what a rip off
Yet if I go on u bank or. Tic toc home loans they both have free valuation tool on the web both came back with more than 20% equate in my home just feel let down
Only way out the said is to leave and pay $550 exit costs
Hi Brian, thanks for your feedback. We've passed this on to our customer relations team. If you'd like to have a senior representative from our Customer Care team give you a call to discuss this furth...
Read moreer, please email customerrelations@loans.com.au with your full name and application number and we can arrange this for you.
email sent look forward to the chat
Thanks Brian, someone will be in touch shortly.
Find out how loans.com.au compares to other Loans
Know better, choose better.
Customer service is amazing. Jazmin is very friendly, accommodating, professional and a pleasure to work with. Jazmin is also very knowledgeable about everything to do with loans, any questions asked are answered excellently.
Highly recommend loans.com.au and jazmin for home loans.
Thanks for your feedback Sophie we appreciate it! We'll share this with Jazmin and the team.
- 2 reviews
I dealt with Nicholas Brown who couldn’t have been more helpful, flexible and customer caring. He made the process so incredibly easy. I would highly recommend loans.com, particularly Nic as a consultant.
Hi Nikki, thanks so much for your wonderful review. I'll pass this on to Nick and the team!
- 2 reviews
- 12 likes
How can your income, credit check, deposit & valuation be approved, then you get declined because your bank balance will only be $5800 once your deposit is paid... shouldn’t a loan be approved based on your affordability to pay not your bank balance...
Hi there, we're sorry to hear about your experience. At loans.com.au, we assess each application against our credit policy which abides by responsible lending guidelines. If you'd like to discuss the ...
Read moreparticulars of your specific situation, please send us an email with your full name to customercare@loans.com.au.
What I would like is a copy of the valuation report I paid for
Hi there, we will refer your case to Customer Relations. Please email customerrelations@loans.com.au with your full name and application number and we will look into this further for you.
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thanks for the great review!