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A great example of customer retention
I have been a customer with Loans.com.au for 5 years now which is saying a lot in itself as I tend to move banks very often in search of more competitive rates and more complex services. Here are the reasons I have stayed with loans.com.au:
- Their rates are fairly competitive and they will beat competitor rates if they have to
- My journey with loans.com.au began with the transfer of an existing loan but I now have loans for 4 properties with them
- The purchases subsequent to the first loan have been complex, one of them involving a subdivsio...
Great process - great rates
The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.
The reviewer stated that an incentive was offered for this review
Easy online lending process
The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.
Best Home Loan Available!
Loans.com.au Home Loans have the most competitive interest rates available. I found their SMSF interest rate to be the lowest on the market and their customer service is second to none. We could not be happier!
Loans.Com are a great help
From the start to the end of the application process the customer service was great and was simple to do. We also cut our interest rate by half going with them.
Very satisfied customer.
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
Home Loan application process
Positives - low interest rate, low loan establishment costs
Negatives - back office administration very tardy. Better if you have one consultant to process the Loan application from start to Finish. There were far too many staff associated with the loan approval making the process administratively inefficient
As we had not had a loan for many years, doing it online with minimal personal contact was a new experience for us. Also, to obtain and provide information at times we thought daunting as we were doing through "OnTrack" and we were not sure if we were right or not but, it was easy and really comprehensive
Great low cost home loan option
My experience with loans.com.au was very good. From the initial contact through to settlement. The online platform is great for loading documents. Friendly knowledgeable staff. Would highly recommend. 5 stars.
Very helpful and easy to deal with
Customer service was excellent. From the start to the end everyone was very helpful. All questions were answered promptly and was so easy deal with . Thank you for everything from a satisfied customer
Absolutely fantastic service!
The whole process of refinancing my loan to loans.com.au from one of the Big 4 couldn’t have gone easier. From my initial discussion with Ray to settlement was just on 4 weeks. A++ service the process was simple and the ability to submit everything electronically did make the process feel like a chore. I’d recommend loans.com.au to EVERYONE
So good to finally be onboard with Loans.com.au
Service was great throughout the whole process however the On Track App was consistently having issues when it came to uploading documents, but we were able to work around that. Otherwise, everything else progressed smoothly. So happy to now be on board and saving a tonne of money. Highly recommend coming over to Loans.com.au if you're serious about securing the best products and saving yourself money. Well done Team....
I am glad that I took advantage of a great Offer.
As a pensioner, I need to save a bit of money on my Home Loan repayments. When I came across the loans.com.au Home Loan Offer 3 months ago I knew that doing nothing was not an option for me. I am glad that I took advantage of a Great Offer while it was available. Laura Cope (Lending Manager) and Tim McCloskey (Sales Support Officer) were most understanding about my circumstances and provided me with all the necessary details to make an informed decision. The Application process was clearly explained in their emails/attachments which made it eas...y for me to logically go down their checklist to ensure that no supporting document was missing and therefore avoided any undue delays for Settlement to occur promptly. I am now more secure to have better control over my living costs and stay within my Budget.
Great service top app
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
They got the job done
I used loans.com.au for a home loan. I needed the loan quick due to time constraints and they were very good. Good coms and the web portal worked well. As did the mobile app.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email email@example.com with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
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