?
? !
1 photo
loans.com.au
3.5 from 1,032 reviews · View Statistics

Reviews

Previous
Next
Greg W.

Greg W.South East Queensland, QLD

Scammers

published

They hook you up with sugar low rates, then once you sign up they will increase the rates and will inform you those advertised rates are only for "new" customers. Disgraceful.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
loans.com.au
Hayley G.loans.com.au
Similar opinion? Write a review on ProductReview.com.au!
Brian

BrianPerth, WA

  • 4 reviews
  • 1 like

Intrest rate

published

I have been with loans . Com for 2yrs on a P&i mortage @ 2.74 so I phone and asked can I go on the 1.99% as advertised the answer no
If you want to get a better rate u need to pay for. A revaluation $220 and if that comes back that you now have more than 29% equality
In you home we can offer 2.14% only what a rip off
Yet if I go on u bank or. Tic toc home loans they both have free valuation tool on the web both came back with more than 20% equate in my home just feel let down
Only way out the said is to leave and pay $550 exit costs

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used forFirst Home
7 comments
loans.com.au
Hayley G.loans.com.au
Brian
Brian

email sent look forward to the chat

loans.com.au
Hayley G.loans.com.au

Thanks Brian, someone will be in touch shortly.

Similar opinion? Write a review on ProductReview.com.au!
Kunal

KunalGreater Melbourne (Inner), VIC

  • 4 reviews

Best End to End process

published

Being an online company, I had the best customer experience. It was easy, quick, hassle free and a seamless end to end process. Secondly, communication from Loans.com.Au was outstanding and with minimal documentation. I have been with many other banks earlier but have not seen such a great experience. Thank you to the entire team of Loan.com.Au

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateFebruary 2021
Loan used forRefinancing
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Kunal, thanks so much for your great review. We're glad you had an awesome experience and were happy with teh communication. We're lucky to have an awesome customer like you!

Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Jeremy S.

Jeremy S.South East Queensland, QLD

Not the best customer service

published

Always disappointed that this company gives so much better rates to new customers. Existing customers lose out unless they go through all the hoops of negotiating a better deal.......writing this review as I remain 9th in the queue to speak to a customer service representative!!!!!!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au
Similar opinion? Write a review on ProductReview.com.au!
Danielle

Danielle South East Queensland, QLD

Refinance Home Loan

published

10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your kind feedback - we're glad you had a great experience with Laura and loans.com.au! We'll also share your feedback on onTrack with our app team. Thanks again!

Similar opinion? Write a review on ProductReview.com.au!

This is perfect!!!!!

published

Great customer service experience with this company. No issues while on this loan. Very satisfied with the rate I received for this loan. Fast track and response!!! Guide you through all steps.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome review Chia-chi! We're glad you had a wonderful experience.

Similar opinion? Write a review on ProductReview.com.au!

Have actively taken steps to make it more difficult for customers to compare interest rates

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
loans.com.au
Hayley G.loans.com.au
Similar opinion? Write a review on ProductReview.com.au!

Excellent service by Marisca and Laura

published

Excellent service by Marisca and Laura
It was a such pleasurable experience.
- Professional
- Clear and concise communication
- Caring, friendly and understanding ( I felt very easy and comfortable)
- Effective and efficient to the point
I strongly recommend people to use loan.com.au
I highly recommend Marisca and Laura to Loans. They are a great assets.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your fabulous review Mary! It was Laura and Marisca's pleasure to assist. We're so happy we were able to help you with your home loan.

Similar opinion? Write a review on ProductReview.com.au!

Fast, professional and positive service

published

I was so happy to speak to an 'actual' person, without any delay about applying for a home loan. Katherine was extremely helpful, patient and professional in the information and advice offered and gave me assurances on loan information any my application that other lenders were vague about or would take 2 weeks to reply to. I am very happy with the service and loan option so far!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for taking the time to leave a review Natasha. We're so glad you had a great home loan experience.

Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all

Excellent service by Lani

published

- Prompt
- Helpful with queries throughout the process
- Quick service up to this point
- Made sure to provide callbacks

Happy overall with the way my application had been handled by the staff

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks so much for your kind words. We're glad you had a great experience with Lani and loans.com.au!

Similar opinion? Write a review on ProductReview.com.au!

Fantastic service with excellent advice to suit our situation, nothing was too difficult and easy to understand

published

Our lending manager offered fantastic service with professional advice to suit our situation. She was clear and concise with her information and helped us through the application process and as such we found this to be simple. It's great to get through to a human not an automated machine when you need to contact them. Highly recommend the service and competitive rates.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
loans.com.au
Hayley G.loans.com.au

Hi there, thanks so much for your review. We're so glad you had a great experience with loans.com.au for your investment property.

Similar opinion? Write a review on ProductReview.com.au!
Kurt G.

Kurt G.Hunter Region, NSW

  • 2 reviews

So easy to extend the loan!

published

Happily we’re getting an extension on our home loan and got the lending manager who set us up last time! The loan extension has been surprisingly easy with only a couple of pages of paperwork, we should be all sorted within a week! Pool and landscaping here we come!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateMarch 2020
Loan used forRenovation
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Kurt, thanks for taking the time to leave your thoughts. We're so glad to hear you had an easy experience in extending your loan. Good luck with the pool and landscaping!

Similar opinion? Write a review on ProductReview.com.au!

Perfect service

published

Customer service is amazing. Jazmin is very friendly, accommodating, professional and a pleasure to work with. Jazmin is also very knowledgeable about everything to do with loans, any questions asked are answered excellently.
Highly recommend loans.com.au and jazmin for home loans.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your feedback Sophie we appreciate it! We'll share this with Jazmin and the team.

Similar opinion? Write a review on ProductReview.com.au!
Mark F.

Mark F.South East Queensland, QLD

The Process was Simple and the Service was Sensational !!

published

The process to get a a home loan with Lani form Loans.com.au was quick and simple. The service was consistent, friendly and professional. We are very satisfied with the outcome !!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateFebruary 2021
Loan used forSecond Home
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks Mark for taking the time to leave your feedback. We'll share this with Lani and the team.

Similar opinion? Write a review on ProductReview.com.au!

Great Service

published

The service was friendly truthful. Everything happened as Jasmin said it would. couldn't be happier. There were no unexpected costs as everything was outlined in the first interview. Very satisfied with the whole experience.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
loans.com.au
Hayley G.loans.com.au

Hi there, thanks so much for your awesome review. We'll share this with Jazmin and the team! If there's every anything we can do to make our service 5-star, please do let us know!

Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Jacqueline Wax

Jacqueline WaxIllawarra, NSW

Fabulous

published

Very satisfied, pleasant and prompt service
Friendly and polite xxxxxxxx xxxxxxx xxxxxxx cxxxxxxxc xxxxxxxxc cxxxxxxx cxxxxxxxc. Xxxxxxxxc cxxxxxxxcx xxxxxxxxccccxxc cxxxxxxxcccc xxxxxxxxxxxcxxx. Cc Xxxxx xxx xx Xxx xx xxx c. Xxx

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your review Jacqueline we appreciate it!

Similar opinion? Write a review on ProductReview.com.au!
Brad

BradSouth East Queensland, QLD

Really super helpful

published

Lani Nicholas home loan manager: Cant say enough about her. It has been a year since i last spoke to her about a home loan a year ago, i was looking at buying a home again and she rung me and was extremely polite and helpful yet again with all my enquires.

Transparency
Customer Service
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your wonderful review Brad! We'll share this with Lani and the team.

Similar opinion? Write a review on ProductReview.com.au!

Fantastic as usual

published

Andrew provided the best customers service . He knew what he was doing and was on the ball all the time. I would definitely go through Andrew and his team again

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your kind words Justin! We've just shared this with Andrew and the team.

Similar opinion? Write a review on ProductReview.com.au!
Michael-Jon Simpson

Michael-Jon SimpsonSydney

  • 2 reviews
  • 1 like

Great experience even though we didn't proceed

published

We started the process of refinancing our current home loan with loans.com.au. They were upfront about the valuation fee and settlement fee which I agreed to.

They charged the valuation fee upfront, but prior to the valuer attending I decided to go with another lender. I contacted them for a refund of the fee and they have provided me with a refund.

Staff were very helpful and the online system was good. They were also quick to respond.

My main reason for not proceeding was due to reading reviews that new customers and existing had quite different rates. Instead I decided to go with a lender that has the same rate for both new and existing customers and no upfront fees.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks so much for your honest review. We're sorry to hear you didn't go with us but we appreciate all of your feedback and the 5-stars regardless!

Similar opinion? Write a review on ProductReview.com.au!
Ben Fahey

Ben FaheyGreater Melbourne (Inner), VIC

Car loan with ease

published

Worked with Ben and it was so easy to get a great car loan. Ben was continually making contact with me an providing great support through the process. Would recommend using this organisation is you are looking to obtain a great car loan.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Ben, thanks for your kind words and recommendation! We'll pass this on to Ben and the team now.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 12
See all loans.com.au reviews

Questions & Answers

Anna

Annaasked

loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam

fahqteamasked

loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti

Kaitiasked

loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
See all loans.com.au questions

Get an answer from our members and loans.com.au representatives

loans.com.au

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.