Loans.com are the best very straight forward awesome to deal with would highly recommend
customer service was very good no extra costs I was very happy with the rate I received couldn't have asked for any better I am one Very satisfied customer thankyou
No need for mortgage brokers.
Have loans with banks/society and went to loans.com purely out of web content and curious. Everything is online with a personal (one person) contact. I found the process professional, interest rate competitive and online process easy to use, follow and upload docs. Am buying another property and using loans.com.au again. Try these guys in lieu on mortgage brokers you likely save.
amazing home loan
friendly and helpful staff. competitive home loan interest rates, lower than all the big banks by far. own dedicated team to work for me. great communication. staff made the home loan process straightforward from start to finish.
Really happy with final result
Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.
The process was quick and straight forward. The customer service operators were helpful. Experience with other banks was more involved and required a lot more verification. I was very happy with the outcome.
Great product and customer service
I have been with loans previously also. This time I was about to use a broker for my loan but last minute I checked with my contact at loans if they were willing to lend me money. From there on process was so easy and I was surprised how quickly the case was closed. At each step I was kept well informed and process was hassle free. Highly recommend them
Perfect loan from a great lender
Customer service was awesome. My loan manager was experienced in all aspects of discussing the loan and options. Only added costs was due to location was the house valuation fee. I am satisfied with loan rate.
Great Customer Service!
The whole process of pre-approval to settlement is seamless and quick, unlike the Big 4. This is my 3rd Home Loan transaction with www.loans.com.au
My lending Manger Brodie and Support Officer Sharney went above and beyond to assist me with any queries I had. Both were absolutely prompt and always approachable and assisted me right from initial query for a home loan to settlement.
Very happy with the whole process. Look forward to work with Brodie and Sharney again next year and beyond. You guys are truly amazing.
Thank you so much for your support.
I would like to thank Ray for his absolutely brilliant customer service. His knowledge and care really made this process less stressful and I couldn't have had a better staff member to look after me. This is my third loans through loans.com.au and when I did this process on my own the first time, I had wonderful customer service even back then. I was fortunate enough to have Ray look after me this time and my experience was even better. I can't thank Ray enough for every conversation we had and his help with my application process. I cannot thank Ray enough.
Great and fast service plus transparency
The customer service was the best among all the lenders I dealt with before including mortgage brokers. I got assessed over the phone and given an answer then and there. The refinance and new loan went smooth and as expected without any hiccups.
The reviewer stated that an incentive was offered for this review
Fantastic customer service
My consultant was polite, knowledgeable, attentive, and made a daunting process easy and relaxed. I couldn’t be happier with the outcome of this process and really appreciated the level of information and clarification that was provided. Where other lenders didn’t even acknowledge my enquiry, my consultant followed up repeatedly to check when would be a good time for me and was nothing but accommodating and professional. 5 stars on all fronts.
The reviewer stated that an incentive was offered for this review
Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process
With us every step of the way
We became interested in loans.com.au for their low rates but we didn't expect such amazing customer service. In the current competitive market, it took us over 6 months to secure a house but Jazmin was with us every step of the way. She couldn't be more helpful- promptly returning correspondence and answering all my questions with exceptional patience and clarity. A great overall experience!
Our loans manager Jazmin was a blessing. She was so helpful, explained everything so we understood it and made our experience very personable. Very happy that we used loans.com.au for our purchase.
High level of customer service and integrity
I have been a Loans.com.au customer for approx 2 years. I have a home loan and 2 investment loans with them. I engaged with their customer service team to seek a rate review and obtain break costs on a fixed loan. I originally dealt with Emma and explained my rate was no longer competitive. She immediately sought additional discounts off my Variable rate loan and sought break costs for the fixed. As the fixed rate had 14 months to go the break costs were quite high. However, due to the size of the loan and the move in 1.3bp it was still worth u...s breaking. I was surprised to obtain an email from Sue who has checked if we waited a further 2 months to break the fixed rate we could save over $2k in break costs. I believe this demonstrates a high level of personal and corporate integrity and am very appreciative of Sue bringing this to our attention. Very happy indeed!
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email email@example.com with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
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