My consultant was polite, knowledgeable, attentive, and made a daunting process easy and relaxed. I couldn’t be happier with the outcome of this process and really appreciated the level of information and clarification that was provided. Where other lenders didn’t even acknowledge my enquiry, my consultant followed up repeatedly to check when would be a good time for me and was nothing but accommodating and professional. 5 stars on all fronts.

Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process

We became interested in loans.com.au for their low rates but we didn't expect such amazing customer service. In the current competitive market, it took us over 6 months to secure a house but Jazmin was with us every step of the way. She couldn't be more helpful- promptly returning correspondence and answering all my questions with exceptional patience and clarity. A great overall experience!

Our loans manager Jazmin was a blessing. She was so helpful, explained everything so we understood it and made our experience very personable. Very happy that we used loans.com.au for our purchase.

I have been a Loans.com.au customer for approx 2 years. I have a home loan and 2 investment loans with them. I engaged with their customer service team to seek a rate review and obtain break costs on a fixed loan. I originally dealt with Emma and explained my rate was no longer competitive. She immediately sought additional discounts off my Variable rate loan and sought break costs for the fixed. As the fixed rate had 14 months to go the break costs were quite high. However, due to the size of the loan and the move in 1.3bp it was still worth u...

Generally once they got your business, they forget about you. The focus and good rates are only passed on to new customers. The catch is once you’re in, rate goes up. Customer care: uncontactable, only if you have a long time and relaxed nerves to wait on hold. Otherwise email, they get back to you in a few days. If you have fixed rate, forget about asking the break cost, they calculate the rate somehow that you never think about breaking your fixed rate which means you are stuck until the end of the fixed rate term.

The service by superb. Ilone Counsel, the consultant, was extremely helpful with suggestions on how I could split my loans to suit my needs. At first, after doing a lot of comparisons, I went ahead to take up the offer from another loan provider that offered a slightly lower rate. However, with the later provider, I was paid for unexpected charges such as Indentity verifications costs. When the final approval came through with modifications that did not meet my requirement. I went back to Loans.com.au who somehow managed to process my application before the settlement date without the extra charges.

Customer service was excellent. They explained everything clearly and kept in touch regularly.
The rates are quite good right now.
Wasn't real impressed with 'On Track', especially the app. Needs urgent attention to be more user friendly..

Loans.com have been a brilliant alternative to main stream banking. The staff were fantastic, especially given we were on a tight timeframe. They organised everything efficiently with a can do attitude and looked outside the square for alternate solutions when our old bank presented roadblocks. Couldn't be happier.

Loans.com.au provides a competitive loan rate, easy online digital web technology tool to follow and outstanding customer service. We have used them for refinancing and several loan applications without a problem and highly recommend this fantastic lender.
Thank you!

Signed up for a 2yr fixed loan and variable loan split 2 years ago now. In the 2 months between signing up and settlement, both the rates had increased despite no increase to RBA rates at the time. We only noticed this once our first payment was required (it was not communicated before this time). The "free" splits available to our package could not be used on the fixed loan component, which had we have known this, we would have split the amounts differently.
Loans.com.au customer service was poor after settlement, we were passed from customer ...

Went to refinance my home loan with loans.com.au recently and I've met all the criteria and terms and conditions. Got pre approved then approved. No problems. Signed the mortgage documents all went well. They sent me an email confirming the settlement date and time. I thought, all done now just wait for the day. One day later i received another email saying that they missed the fact that i had a payment plan with ato and unless that amount was paid out in full that the settlement wont go through. Ive had that plan when i bought the hous...

Got a construction loan to finish a renovation. Great service selling us on the loan but rubbish from then on. Twice "lost" redraw funds, can't count, zero answers. Massive regret!

The customer service has been outstanding couldn’t have asked for better people to talk to
No additional cost involved
Staff kept me informed all the way
Fantastic interest rate better than the big banks
Absolutely happy

Refinanced two loans to them from ANZ. Salesperson and mortgage manager were both friendly and efficient which l quite appreciated (and pleasantly surprised given the reviews on here). Took about 1 to 1.5 month overall but it was a refinance so l wasn't as speedy with the documentation as l probably could had been.

My only caveat or warning for those thinking of using them is that their Loan Tracker website for managing your applications is terrible! It doesn't allow you to view what documents you have uploaded. l still don't know whether u...