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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,352 reviews · View Statistics
Listing monitored by loans.com.au

Reviews

4.2
25 reviews
Previous
Clear all
Next

Loans.com are the best very straight forward awesome to deal with would highly recommend

published

customer service was very good no extra costs I was very happy with the rate I received couldn't have asked for any better I am one Very satisfied customer thankyou

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
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Greg
GregSouth East Queensland, QLD
  • 2 reviews

No need for mortgage brokers.

published

Have loans with banks/society and went to loans.com purely out of web content and curious. Everything is online with a personal (one person) contact. I found the process professional, interest rate competitive and online process easy to use, follow and upload docs. Am buying another property and using loans.com.au again. Try these guys in lieu on mortgage brokers you likely save.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forSecond Home
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for the great review Greg!

Similar opinion? Write a review on ProductReview.com.au!
kellie
kellieSouth Australia

amazing home loan

published

friendly and helpful staff. competitive home loan interest rates, lower than all the big banks by far. own dedicated team to work for me. great communication. staff made the home loan process straightforward from start to finish.

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
4/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan Start DateJune 2022
Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for the great review Kellie!

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Shane H
Shane HAU
  • 2 reviews
  • 1 like

Really happy with final result

published

Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeSplit
Loan Start DateApril 2022
Loan used forRefinancing
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Lisa
LisaWestern District, VIC

Readily approved

published

The process was quick and straight forward. The customer service operators were helpful. Experience with other banks was more involved and required a lot more verification. I was very happy with the outcome.

Transparency
4/5
Customer Service
4/5
Application Process
4/5
Timeliness
3/5
Online Tools
4/5
Incentivised Review No
Loan TypeSplit
Loan used forInvestment Property
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for the great review Lisa! If you have any more feedback to help us make it to 5 stars, please let us know!

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Great product and customer service

published

I have been with loans previously also. This time I was about to use a broker for my loan but last minute I checked with my contact at loans if they were willing to lend me money. From there on process was so easy and I was surprised how quickly the case was closed. At each step I was kept well informed and process was hassle free. Highly recommend them

Incentivised Review No
Loan TypeSplit
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for the great review Devinder!

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Eric G
Eric GSouth East Queensland, QLD

Perfect loan from a great lender

published

Customer service was awesome. My loan manager was experienced in all aspects of discussing the loan and options. Only added costs was due to location was the house valuation fee. I am satisfied with loan rate.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan Start DateJune 2021
Loan used forSecond Home
loans.com.au
Bree S.loans.com.auSend a private message

We're glad to hear you enjoyed your experience with us Eric! Thanks for taking the time to leave a review.

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chirag
chirag
  • 3 reviews

Great Customer Service!

published

The whole process of pre-approval to settlement is seamless and quick, unlike the Big 4. This is my 3rd Home Loan transaction with www.loans.com.au

My lending Manger Brodie and Support Officer Sharney went above and beyond to assist me with any queries I had. Both were absolutely prompt and always approachable and assisted me right from initial query for a home loan to settlement.

Very happy with the whole process. Look forward to work with Brodie and Sharney again next year and beyond. You guys are truly amazing.

Thank you so much for your support.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forInvestment Property
loans.com.au
Bree S.loans.com.auSend a private message

Wow what great feedback! We're so lucky to have a customer like you and so glad Brodie and Sharney provided you with such a great customer service experience. Thanks so much for your kind words and recommendation.

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Sally S
Sally SAU
  • 2 reviews

So happy

published

I would like to thank Ray for his absolutely brilliant customer service. His knowledge and care really made this process less stressful and I couldn't have had a better staff member to look after me. This is my third loans through loans.com.au and when I did this process on my own the first time, I had wonderful customer service even back then. I was fortunate enough to have Ray look after me this time and my experience was even better. I can't thank Ray enough for every conversation we had and his help with my application process. I cannot thank Ray enough.

Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for your awesome review Sally! We'll share this with Ray.

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C.Chaaya
C.ChaayaSouth East Queensland, QLD
  • 3 reviews

Great and fast service plus transparency

published

The customer service was the best among all the lenders I dealt with before including mortgage brokers. I got assessed over the phone and given an answer then and there. The refinance and new loan went smooth and as expected without any hiccups.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Loan TypeSplit
Loan Start DateApril 2021
Loan used forInvestment Property
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for your awesome feedback, we're so glad to hear about your wonderful experience!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

MCT
MCTSouth East Queensland, QLD
  • 2 reviews

Fantastic customer service

published

My consultant was polite, knowledgeable, attentive, and made a daunting process easy and relaxed. I couldn’t be happier with the outcome of this process and really appreciated the level of information and clarification that was provided. Where other lenders didn’t even acknowledge my enquiry, my consultant followed up repeatedly to check when would be a good time for me and was nothing but accommodating and professional. 5 stars on all fronts.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Loan TypeSplit
Loan used forSecond Home
loans.com.au
Bree S.loans.com.auSend a private message

Hi there, thanks so much for your kind words! We're so glad we could make your process easy and relaxed as possible. We really appreciate the 5-stars!

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The reviewer stated that an incentive was offered for this review

Debbo63
Debbo63AU
  • 5 reviews
  • 1 like

Cannot fault

published

Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
4/5
Online Tools
4/5
Incentivised Review No
Loan TypeSplit
Loan Start DateJanuary 2021
Loan used forRefinancing
loans.com.au
Bree S.loans.com.auSend a private message

Thanks so much for your wonderful review. We're glad you had a great experience and we appreciate your feedback on our onTrack and Smart Money apps!

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Loans

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With us every step of the way

published

We became interested in loans.com.au for their low rates but we didn't expect such amazing customer service. In the current competitive market, it took us over 6 months to secure a house but Jazmin was with us every step of the way. She couldn't be more helpful- promptly returning correspondence and answering all my questions with exceptional patience and clarity. A great overall experience!

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Incentivised Review No
Loan TypeSplit
loans.com.au
Bree S.loans.com.auSend a private message

Hi Carla, thanks so much for your awesome review. We'll share this with Jazmin and the team!

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Beck J
Beck JSouth East Queensland, QLD

Beyond helpful!

published

Our loans manager Jazmin was a blessing. She was so helpful, explained everything so we understood it and made our experience very personable. Very happy that we used loans.com.au for our purchase.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeSplit
Loan Start DateDecember 2020
Loan used forSecond Home
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for your awesome review Beck! We'll pass this on to Jazmin and the team.

Similar opinion? Write a review on ProductReview.com.au!
Laura
LauraSydney, NSW
  • 2 reviews
  • 1 like

High level of customer service and integrity

published
Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forInvestment Property
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for your kind words and taking the time to leave a review. We've passed this right on to Sue!

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Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Bree S.loans.com.auSend a private message
fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
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