From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Suprisingly Went Really Well
The loan application was amazingly smooth and the customer service team did a bang of a job. Shout out to them and the application was pretty quick. I managed to get the car in 4 working days from the start of the application plus the rates are pretty good compared to other competitors out there. I highly recommend them.
First got Pre-approval and then they taking me round and round
On 30 Min Call i provide all details and got pre-approval and after pre approval now they taking me round and round in circle. Things they required me over the fone have been provided but now they want more and more and more. not impress at all.
- Car Loans
- Verified customer
Easy and smooth A to Z process
I wanted to see what other options were out there besides what the dealer was offering so I called loans.com.au where they advertised low interest car loans. I did not believe it at first but when I called I was told that my interest rate based on preliminary assessment would be less than 5% which is almost half of what the dealer was going to offer. I decided to go through the process. I was kept in the loop every step of the way. Their friendly staff responded to my queries promptly and ontrack was very easy to use and no paper printing was involved which is great especially now when we can do everything digitally. My loan was approved and settled in a matter of days after my initial inquiry. I would highly recommend this product.
Smooth loan process
Loans.com was very helpful in assisting me with my car loan. Everything has been done within a short period of time. Steps are clear and straightforward. Highly recommended loan service!
Extremely impressed with the service!
From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.
Could not rate the experience higher, I was shocked at how good it was.
Excellent customer service
Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!
Easy process, clear information
Spoke to a few people while deciding on a loan application but all were prepared to answer my questions, recognised my return calls and helped explain the details I needed. Great customer service, happy to be a customer moving forward!
Fast and Easy best service from Ranga
We fortunatley had the same person organise our two loans. Ranga is friendly, helpful and made this whole process easy! Thank you! Best service we have ever received. Very much appreciated
Awesome pricing backed by great customer service that is willing to help and go the extra mile!
After making the mistake of applying through Macquarie for my car loan, I quickly jumped onto Loans.com.au to sort out finance for my ute. The process was quick, easy, and user friendly. The best part is I could do everything from my mobile phone, so it was very convenient.
I mainly dealt with Tiffany and Yvonne, and both were fantastic to speak to. The best thing about them is they don't talk down to you like other banks did. They actually took time to listen to what I was saying, and any time I had a question or concern they were very profes...sional and thorough in explaining it. I'm not great with math, so they were a really big help to me in working through it. The rates at Loans.com.au I've found are very competitive. I was getting offers of anywhere between 5.5% to 8% (!!!) before speaking with these guys. There was no gimmick and no haggling, they just said "Our interest rate is 4.67%" and that's what I was given without having to talk them down. The fees are also quite reasonable, with there only being two. The first fee was a $400 fee payable upon settlement of the loan, and the other fee was an early payoff fee which started at $700, but will continue to decrease pro-rata on a daily basis. The best part is if you pay off early in the last 12 months of the loan, they will completely waive the fee altogether. All in all, I've been very very impressed with Loans.com.au and would not hesitate to recommend them to anyone. I'm so impressed we're looking to refinance our home loan through them as well. Great service with great products, backed by great people.
I dealt with Tiffany and she was great! Patient, understanding, quick and knowledgeable, whilst offering unbeatable interest rates. Thanks for your amazing service! However, they do need to update their services with the RAV4 hybrid onto the green car loan options.
Fantastic Service from Michael!
- answered all questions through my and checked in for understanding
- displayed empathy
- actively listened and resolved and problems that arose
- was a really quick and painless process
- all costs are outlined and explained, nothing hidden or unexpected and they are flexible if you decide to pay ahead.
All around great experience
Excellent customer support
The customer support was genuine, to the point, asked the right questions and gave me the appropriate advice, which made a lot of sense and helped me make my decision
Excellent customer service
The process both online and on the phone was seamless. Michael was most happy to assist with any questions I had. I would not hesitate to use loans.com.au again in the future.
Excellent customer service
I Highly recommend the service’s of Rick and the team at loans.com.au car loans. Made the process of applying for a loan easy and stress free. I will definitely be using them again.
All round great experience and highly recommended
Rick was nothing but a pleasure over the phone he was reliable fast and honest throughout the process. Each question or query was explained in detail which made the setup of the loan much easier
Exemplary customer service
Ben did an amazing job helping me arrange a secured car loan to refinance my existing loan.
I am very pleased with the interest rate I have been offered and even more so with how the phone call went.
Seamless process and great response
Tiffany was great, she kept me informed and was efficient and empathic
Loan preapproval took less than 24 hours
Interest rate was very competitive and worth the exercise and the pain of the paperwork
Hi, I spoke to Matt on Saturday and he was wonderful. I have severe anxiety so applying for a loan has been causing me great distress but Matt took me through everything and made it so simple. He was just lovely and amazing to deal with and I hope you know that Matt is an asset to your company.
Great communication. Easy process to follow.
Actually heard about loans.com.au via a car dealer, and glad I did.
Great customer experience!
Everything was communicated quickly and effectively. Much easier than dealing with a bank directly.
The product seems first class, and the online onTrack portal for uploading documents and tracking the progress of the application is great.
Special mention to both Ben & Paxton for their insights and responses in a timely and professional, yet friendly manner - couldn't recommend them enough!
smooth and easy and successful
Friendly and efficient service. So far happy with everything. great rate and clear communication re loan. Thankyou again for making it enjoyable. I normally hate sitting on a computer so it was nice to talk to a human.
Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
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