From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
This is perfect!!!!!
Great customer service experience with this company. No issues while on this loan. Very satisfied with the rate I received for this loan. Fast track and response!!! Guide you through all steps.
Have actively taken steps to make it more difficult for customers to compare interest rates
Loans.com.au have taken away the ability to view the interest rate being charged on your loan accounts. Previously this was always visible on their online banking platform through the account details section. Now account details shows basic account information but no longer tells you what interest rate you are being charged. There is only one possible reason for the removal of this information - to make it even more difficult for customers to know what rates they are paying and to compare them to the market. You would think in the wake of the r...oyal commission lenders would have stopped playing these sorts of games. I've been a customer for almost 15 years and have noticed a steady decline in competitiveness (for existing customers) and service. Unimpressed.
Fast and Easy best service from Ranga
We fortunatley had the same person organise our two loans. Ranga is friendly, helpful and made this whole process easy! Thank you! Best service we have ever received. Very much appreciated
Awesome pricing backed by great customer service that is willing to help and go the extra mile!
After making the mistake of applying through Macquarie for my car loan, I quickly jumped onto Loans.com.au to sort out finance for my ute. The process was quick, easy, and user friendly. The best part is I could do everything from my mobile phone, so it was very convenient.
I mainly dealt with Tiffany and Yvonne, and both were fantastic to speak to. The best thing about them is they don't talk down to you like other banks did. They actually took time to listen to what I was saying, and any time I had a question or concern they were very profes...sional and thorough in explaining it. I'm not great with math, so they were a really big help to me in working through it. The rates at Loans.com.au I've found are very competitive. I was getting offers of anywhere between 5.5% to 8% (!!!) before speaking with these guys. There was no gimmick and no haggling, they just said "Our interest rate is 4.67%" and that's what I was given without having to talk them down. The fees are also quite reasonable, with there only being two. The first fee was a $400 fee payable upon settlement of the loan, and the other fee was an early payoff fee which started at $700, but will continue to decrease pro-rata on a daily basis. The best part is if you pay off early in the last 12 months of the loan, they will completely waive the fee altogether. All in all, I've been very very impressed with Loans.com.au and would not hesitate to recommend them to anyone. I'm so impressed we're looking to refinance our home loan through them as well. Great service with great products, backed by great people.
Excellent service by Marisca and Laura
Excellent service by Marisca and Laura
It was a such pleasurable experience.
- Clear and concise communication
- Caring, friendly and understanding ( I felt very easy and comfortable)
- Effective and efficient to the point
I strongly recommend people to use loan.com.au
I highly recommend Marisca and Laura to Loans. They are a great assets.
Fast, professional and positive service
I was so happy to speak to an 'actual' person, without any delay about applying for a home loan. Katherine was extremely helpful, patient and professional in the information and advice offered and gave me assurances on loan information any my application that other lenders were vague about or would take 2 weeks to reply to. I am very happy with the service and loan option so far!
I dealt with Tiffany and she was great! Patient, understanding, quick and knowledgeable, whilst offering unbeatable interest rates. Thanks for your amazing service! However, they do need to update their services with the RAV4 hybrid onto the green car loan options.
Excellent service by Lani
- Helpful with queries throughout the process
- Quick service up to this point
- Made sure to provide callbacks
Happy overall with the way my application had been handled by the staff
Fantastic Service from Michael!
- answered all questions through my and checked in for understanding
- displayed empathy
- actively listened and resolved and problems that arose
- was a really quick and painless process
- all costs are outlined and explained, nothing hidden or unexpected and they are flexible if you decide to pay ahead.
All around great experience
Easy, quick & professional
Service was excellent, easy online system & quoted a great rate (which might be better yet if my car is considered green). Everything was explained very clearly and I processed efficiently and quickly.
I previously used Wisr finance to apply which were terrible, confusing, misleading, had 5 different people call me about the same thing, so many emails going back & forward. Polar opposite experience so I couldn’t be happier with loans.com.au.
It has been a great experience!
Fantastic service with excellent advice to suit our situation, nothing was too difficult and easy to understand
Our lending manager offered fantastic service with professional advice to suit our situation. She was clear and concise with her information and helped us through the application process and as such we found this to be simple. It's great to get through to a human not an automated machine when you need to contact them. Highly recommend the service and competitive rates.
Great advice and excellent customer service
We had an excellent conversation in regards to our loan objectives with our loansonline advisor. There was clarity in regards to loan structure and rates. We felt comfortable discussing our situation and received great advice.
So easy to extend the loan!
Happily we’re getting an extension on our home loan and got the lending manager who set us up last time! The loan extension has been surprisingly easy with only a couple of pages of paperwork, we should be all sorted within a week! Pool and landscaping here we come!
Excellent customer support
The customer support was genuine, to the point, asked the right questions and gave me the appropriate advice, which made a lot of sense and helped me make my decision
Excellent customer service
The process both online and on the phone was seamless. Michael was most happy to assist with any questions I had. I would not hesitate to use loans.com.au again in the future.
Spoke to Ben over the phone, was really quick and efficient service. He made the process of the loan very easy and was super friendly to talk to, I would definitely recommend his services again.
Customer service is amazing. Jazmin is very friendly, accommodating, professional and a pleasure to work with. Jazmin is also very knowledgeable about everything to do with loans, any questions asked are answered excellently.
Highly recommend loans.com.au and jazmin for home loans.
The Process was Simple and the Service was Sensational !!
The process to get a a home loan with Lani form Loans.com.au was quick and simple. The service was consistent, friendly and professional. We are very satisfied with the outcome !!
Excellent customer service
I Highly recommend the service’s of Rick and the team at loans.com.au car loans. Made the process of applying for a loan easy and stress free. I will definitely be using them again.
All round great experience and highly recommended
Rick was nothing but a pleasure over the phone he was reliable fast and honest throughout the process. Each question or query was explained in detail which made the setup of the loan much easier
Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
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