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Loans.com.au

Loans.com.au (page 2 of 42)

Car Loans and Home Loans
3.6 from 835 reviews

See the Best Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
431
4 star
122
3 star
17
2 star
52
1 star
213

Not Kind to loyal customer

published

I have been with them for 5 years now. I am very disappointed they didn't pass on full rate cut to customer and actually they increased interest last year claiming the borrowing expenses went up, but the cash rate was the same last year. There is a gap between 0.4 and 0.5 between new and existing customers. It is just encouraging the existing customers to refinance with other providers. While try to keep new customers happy, can you please think about how to retain your loyal existing customers?

Transparency
Customer Service
Application Process
Loan TypeVariable Rate
See all answers

Ralph

RalphSouth East Queensland, QLD

ONLINE LOAN OK

published

I was happy with the online application with loans.com. I found the up loading of documents next to useless ended up just emailing my document's. Also found the first person contact taking details of my assets and income, short and pushy. Also could be clearer on the documents there are after.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used for:Second Home
See all answers

The reviewer stated that an incentive was offered for this review


Rosemary N

Rosemary NAU

  • 6 reviews
  • 9 likes

[Bad] operation

published

Lure you in with low rate, then raise it after you are with them while no one raise rate. Dodgy documentation fee of 250 for discharge , not sure if this is even legal. Pathetic retention team. The whole operation is basically using existing customers money to fund new customer discount. If old customer dont leave, they are profitable. If they leave, they got sludged with expensive fees. Stay away. There are better lenders out there.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home
See all answers
Customer

CustomerPerth

  • 5 reviews
  • 9 likes

Not passing full rate cut to their customers

published

In last 3 rate cuts by RBA. Only once have been forwarded to customers in FULL. There are many other lenders offering far better rate than these. It seems as loans.com.au don't even want to retain the customers by matching or lowering the rate. They might be only focusing on revenue from loan exit fee.

Customer support is also limited to weekdays-working hours only


Below average lenders

published

Customer service is just okay - however they increased loan interest rate in an environment where most institutions were lowering theirs. Additionally out of the last three interest rate cuts they've only passed one on in full and they're very slow in passing them on. If you're in the market for a loan, go elsewhere.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers

save time do it online

published
Application Process
Loan TypeVariable Rate

The reviewer stated that an incentive was offered for this review


Straightforward process

published

I did find the first person I spoke with abrupt and a little pushy, and this made me nervous as I hadn’t used an online lender before.

Thereafter I had good support and the online portal was an efficient way to lodge documents. I think there could be some tightening up of document names and labels, and submission requirements, as it wasn’t always clear what was being requested so there was a bit of back and forth.

Got there in the end and happy so far. They are a no frills lender so there isn’t the 7 day service but I can work with that.

I noticed another review said their interest rate was jacked up 6 months into the loan period so I’ll review again if this were to happen.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used for:Refinancing
See all answers

The reviewer stated that an incentive was offered for this review


Scott

ScottSydney, NSW

  • 3 reviews
  • 3 likes

There are better online lenders out there (lower interest rates and better services)

published
Loan TypeVariable Rate

dee b.

dee b.Metropolitan Adelaide, SA

  • 3 reviews

Rude & Pushy

published

My experience during initial phone appointment made me annoyed & uneasy. The person who took my call kept cutting me off and almost insisting I make a decision to go forward or not without even listening/responding to my concerns.

Transparency
Customer Service
Loan used for:Refinancing
Robert S.

Robert S.Central Highlands and Goldfields, VIC

Good rates

published

The customers services was good and kept me informed though the loan prose.l with no unexpected expenses or problems setting up the loan the rates were very competitive thank you

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateOctober 2019
Loan used for:Refinancing
See all answers

The reviewer stated that an incentive was offered for this review


Vin

VinVictoria

  • 2 reviews

Two words "WOW & THANKYOU !

published

Customer with NAB for 33 years ~ no loyalty & higher interest rates... Loans.com.au were amazing from beginning to end. The process was fast & easy... Staff were friendly & prompt! Fully recommend to others!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:Refinancing
See all answers

The reviewer stated that an incentive was offered for this review


KathM

KathM

  • 2 reviews

Easiest home loan process we’ve ever had!

published

I can’t believe how easy it was to apply for a home loan with loans.com.au! Great customer service, every question answered, super fast processing, we a settled in 21 days!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
See all answers

The reviewer stated that an incentive was offered for this review


Jason K.

Jason K.Metropolitan Adelaide, SA

Great service and a competitive rate

published

Since finding out about loans.com.au on a comparison site, I found them to have a competitive interest rate and fees. Once I started a pre-approval application, I was given a single point of contact to complete the process which was great. The process was easy. After purchasing a property, I was given a new contact person who guided me through the process. I am very happy with the provider overall and have already recommended to others.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used for:First Home
See all answers

The reviewer stated that an incentive was offered for this review


Worst experience with a loan company, over a month delay !

published

No even 1 star they deserve. Omg the worst experience/ customer service from a loan company. The application was received with all documents end of August and after me calling twice after a month and being told that is in process and soon I’ll get a call , I had to call again and finally got a call 2 October with the results . Over a month for a response . If anyone is looking a a good a prompt service definitely don’t go to this people.

Transparency
Customer Service
Application Process
Timeliness
Loan used for:Second Home
See all answers

Himan

HimanSydney, NSW

Great Product and excellent customer service

published

Exceptional Customer Service: the people I have dealt were really dedicated, kept me inform throughout the process via emails, text and follow up phone calls. They made the process seem so easy.
No additional cost other than what I was told when enquiring for the loan.
Product: Very satisfied with the rate offered by Loans.com.au. Moved from a Big 4 bank as their lowest rate was nowhere close to the rate Loans.com.au offered. I’m saving a significant amount of money with them.
Currently waiting for their decision following RBA rate cut.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:Refinancing
See all answers

The reviewer stated that an incentive was offered for this review

Quick and awesome service

published

Easy to use, low rates, quick turnaround times with their onTrack system that allows you to manage the entire process. Never had an issue with using the system and couldn’t be happier

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Refinancing
See all answers

unhappycamper

unhappycamperGreater Melbourne (Metropolitan), VIC

So many hoops to jump through to get a loan finalised

published

the rates they offer are great but they have a deceiving web site that makes you think you are applying for a quote, and they have aggressive callbacks trying to get you to commit. then once you apply their ontrack system makes you jump through so many hoops and waiting in between, expect over a week to settle with the way they keep asking you for one or two documents at a time and then following up with some more requests every day. They also won't send you the terms in writing without asking for it like they are doing you a personal favour or something to review their terms in writing before proceeding. I have applied for home loans with less fuss than this.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2019
See all answers

Allen

AllenSydney, NSW

  • 2 reviews
  • 2 likes

Great service, great rate

published

This was my first experience getting finance for a new car and it went very smoothly. Loans.com.au were very responsive and responded quickly to queries and changes to the loan. The interest rate was much lower than any rates other lenders put forward, I would recommend them if you are looking to finance a car.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2019
Car ModelSubaru Forester S5 2.5i
See all answers

Great Business model

published

Great business model taylored to make the whole process very smooth and the customer support team are great would recommend this product it has also saved us A lot of money

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used for:Refinancing
See all answers

The reviewer stated that an incentive was offered for this review


Great Service, great loan!

published

I moved from a Big4 bank who were not competitive and not prepared to meet the market. Loans.com.au customer service is exemplary via email and text with plenty of correspondence and updates.
Costs were exactly as outlined, nothing hidden, nothing extra. Very happy with the interest rate, competitive and equal best on the market. I'd highly recommend them.

Application Process
Loan TypeVariable Rate

The reviewer stated that an incentive was offered for this review


Page 2 of 42

Questions & Answers

Adam N.

Adam N.asked

Im looking at a car loan. Is the interest rate offered today locked in for the duration of the loan or can loans.com.au put Up the interest rate at any stage of the loan period?

2 answers
Loans.com.au
Duncan M.Loans.com.au

Hi Adam, all of our car loans are fixed rate so the rate does not change during the life of the loan.

Adam N.
Adam N.

Is the advertised interest rate of 4.89% what Ill be given if I apply today. I mean once I apply and loans.com.au give me approval. It won't be approved for say 8.0% interest? The 4.89% interest rate is exactly what I'm approved on? In other words, if I apply for the loan today can you guarantee that I'll only pay 4.89% on approval?


David

Davidasked

Do existing customers get locked out from lower interest rates advertised?

3 answers
romsta
romsta

David,

Existing customers get the lower rates. Cheers!

Romy

Patrick
Patrick

Please be aware Existing customers DO NOT get their advertised low rates!!! It’s only to attract new customers.

Rohit C
Rohit C

I agree with Patrick


Robyn L.

Robyn L.asked

Home Loans

How long does it take to get the loan from initial application?

1 answer
Patro
Patro

It took 10 days all total .I applied on 10th July money was in account on 18th July..


Get an answer from our members and Loans.com.au representatives

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