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Competitive rates, convenient, fast turnaround
Convenient, quick turnaround and very competitive rates. Online portal makes it easy to provide documents required for assessment.
I went through loans.com.au for a purchase and then ended up going through them again for a refinance for an existing property. Experience was so much more streamlined and hassle-free when compared to a traditional bank.
From the start of my enquiry it was a smooth, easy process. They didn't try to sell themselves or make me commit to them from the beginning. They just helped and answered any questions I had and left it open for me to decide whether I wanted to move forward or not.
Tanah and Camelia were both wonderful in assisting me throughout the application. I am very happy with the overall outcome of my loan and would highly recommend to anyone looking for a loan
The easiest application I've ever done and the most competitive interest rate. The staff were friendly and helpful, their online application portal works well and provides progress feedback, you know exactly what's still necessary and the next step. I'd definitely return for any future purchases.
Generally good. The online system sometimes didn’t register documents and repeated requests for the same thing causing delay and extra work in uploading.
There were no additional costs and the rate was good compared to other lenders.
Great service. Great interest rate. Easy application process
I was looking for the best interest rate and reviews on Canstar and found loans.com.au. Loans.com.au had one of, if not the best interest rate on the website, while still having 5 star reviews.
Online application itself was straight forward and easy. What I really appreciated, is that the sales team were available after business hours. Appointments were available up to 8pm and could be rearranged on their app.
If you prefer to do everything through email and apps, loans.com.au communication method is exactly that. Yes, you can also call to ta...
Very helpful and easy to deal with
Customer service was excellent. From the start to the end everyone was very helpful. All questions were answered promptly and was so easy deal with . Thank you for everything from a satisfied customer
Absolutely fantastic service!
The whole process of refinancing my loan to loans.com.au from one of the Big 4 couldn’t have gone easier. From my initial discussion with Ray to settlement was just on 4 weeks. A++ service the process was simple and the ability to submit everything electronically did make the process feel like a chore. I’d recommend loans.com.au to EVERYONE
Excellent Excellent Excellent
The entire process was so easy and straightforward. It took only 2 days for our loan & everything was settled. The customer service was excellent and using the online portal was easy too
So good to finally be onboard with Loans.com.au
Service was great throughout the whole process however the On Track App was consistently having issues when it came to uploading documents, but we were able to work around that. Otherwise, everything else progressed smoothly. So happy to now be on board and saving a tonne of money. Highly recommend coming over to Loans.com.au if you're serious about securing the best products and saving yourself money. Well done Team....
Unprofessional and lacking in pragmatism
I was approved for a loan with loans.com.au.
About a week before settlement, loans.com.au sent me a SMS to confirm all loan requirements had been met. Their online onTrack system also confirmed I had provided everything they asked for.
However, a few days before settlement, they contacted me and asked for documents that I had already supplied with my application. They then asked for additional documentation, which caused settlement to be missed.
This caused me enormous stress and demonstrated their lack of professionalism.
Would never go anywhere else!
Exemplary customer service! In over 40 plus year's we have been buying and selling home's and the likes. The best we have ever encountered! Honest, upfront! No questions unanswered! So simple and easy! The big banks didn't even come close! We are now looking at future borrowing! We have already promoted loans.com.au as a preferred lender! We have recommended loans.com.au, to our family, friends, workmates and anyone else who wants to know our business
They were available all time to help though out the process from both sales and settlement teams. Quickly contacted me and instructed, if there is problem in my documents. Good luck home.com.au.
I am glad that I took advantage of a great Offer.
As a pensioner, I need to save a bit of money on my Home Loan repayments. When I came across the loans.com.au Home Loan Offer 3 months ago I knew that doing nothing was not an option for me. I am glad that I took advantage of a Great Offer while it was available. Laura Cope (Lending Manager) and Tim McCloskey (Sales Support Officer) were most understanding about my circumstances and provided me with all the necessary details to make an informed decision. The Application process was clearly explained in their emails/attachments which made it eas...y for me to logically go down their checklist to ensure that no supporting document was missing and therefore avoided any undue delays for Settlement to occur promptly. I am now more secure to have better control over my living costs and stay within my Budget.
Fast, efficient and a great outcome.
Customer Service and Satisfaction - Honestly, I loved it. Everything was done online (via phone calls or messages). It took 4 days from start to finish. That’s from initial contact to money in my account. 10/10 guys. Thanks.
- Car Loans
Great loan application experience!
Satisfying experience with very friendly people - both Tiffany and Trina, no hidden costs - all clarified upfront and better interest rate than offered by my own bank and the dealership financer
Fantastic Friendly and Professional
The staff I dealt with were personable, and so very helpful. Addressed any issues with ease, communication was fantastic. At each step was taken with ease and every dealing was professionally dealt with. Definitely not going back to the big 4.
Great easy service
The process was so easy from start to finish. The ability to electronically upload and verify documents was great. The customer service was excellent too. Would highly recommend loans.com.au. Great Job
Great service top app
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
Coming from one of the big 4 banks, loans.com.au was a breath of fresh air, professional and friendly team with timely updates and on demand responsive support, thank you loans.com.au team
The service and the ease of everything was outstanding and all the people I rang and spoke to were most helpful and pleasant to talk too even when I am completely tech illiterate and there help was amazing. I would recommend you guys to all my friends. Thanks very much Graham Mcclenahan
They got the job done
I used loans.com.au for a home loan. I needed the loan quick due to time constraints and they were very good. Good coms and the web portal worked well. As did the mobile app.
Very easy application platform
Excellent as above. Lender i spoke to was very personable, knowledgeable and professional. Would recommend. Loans.com.au platform is one of the best ive seen and i work in banking and retention so i have seen many. Very easy application process and platform. Great communication. Quick response to talk to someone over the phone. Low interest rate. Professional and personable.
Extremely straightforward quality service from the team. I needed a quick settlement and they made it work.
Super happy with the service I received, this is my second love with loans.com.au and will return if need be in the future.
Lowest interest rate in the market for SMSF
Sales team, document support team and settlement team were very helpful
No, the cost was acceptable and within my expectation
Loan product is very attractive and I'm very satisfied with its variable rate
Great team and great products
I have been a customer of loans.com.au for a number of years now; having a home loan with them. I have been very pleased with our partnership. Their products are highly competitive and I highly recommend considering them.
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