From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
The Process was Simple and the Service was Sensational !!
The process to get a a home loan with Lani form Loans.com.au was quick and simple. The service was consistent, friendly and professional. We are very satisfied with the outcome !!
Excellent customer service
I Highly recommend the service’s of Rick and the team at loans.com.au car loans. Made the process of applying for a loan easy and stress free. I will definitely be using them again.
All round great experience and highly recommended
Rick was nothing but a pleasure over the phone he was reliable fast and honest throughout the process. Each question or query was explained in detail which made the setup of the loan much easier
With us every step of the way
We became interested in loans.com.au for their low rates but we didn't expect such amazing customer service. In the current competitive market, it took us over 6 months to secure a house but Jazmin was with us every step of the way. She couldn't be more helpful- promptly returning correspondence and answering all my questions with exceptional patience and clarity. A great overall experience!
The service was friendly truthful. Everything happened as Jasmin said it would. couldn't be happier. There were no unexpected costs as everything was outlined in the first interview. Very satisfied with the whole experience.
Very satisfied, pleasant and prompt service
Friendly and polite xxxxxxxx xxxxxxx xxxxxxx cxxxxxxxc xxxxxxxxc cxxxxxxx cxxxxxxxc. Xxxxxxxxc cxxxxxxxcx xxxxxxxxccccxxc cxxxxxxxcccc xxxxxxxxxxxcxxx. Cc Xxxxx xxx xx Xxx xx xxx c. Xxx
Exemplary customer service
Ben did an amazing job helping me arrange a secured car loan to refinance my existing loan.
I am very pleased with the interest rate I have been offered and even more so with how the phone call went.
Really super helpful
Lani Nicholas home loan manager: Cant say enough about her. It has been a year since i last spoke to her about a home loan a year ago, i was looking at buying a home again and she rung me and was extremely polite and helpful yet again with all my enquires.
Fantastic as usual
Andrew provided the best customers service . He knew what he was doing and was on the ball all the time. I would definitely go through Andrew and his team again
Seamless process and great response
Tiffany was great, she kept me informed and was efficient and empathic
Loan preapproval took less than 24 hours
Interest rate was very competitive and worth the exercise and the pain of the paperwork
Hi, I spoke to Matt on Saturday and he was wonderful. I have severe anxiety so applying for a loan has been causing me great distress but Matt took me through everything and made it so simple. He was just lovely and amazing to deal with and I hope you know that Matt is an asset to your company.
Great communication. Easy process to follow.
Actually heard about loans.com.au via a car dealer, and glad I did.
Great customer experience!
Everything was communicated quickly and effectively. Much easier than dealing with a bank directly.
The product seems first class, and the online onTrack portal for uploading documents and tracking the progress of the application is great.
Special mention to both Ben & Paxton for their insights and responses in a timely and professional, yet friendly manner - couldn't recommend them enough!
smooth and easy and successful
Friendly and efficient service. So far happy with everything. great rate and clear communication re loan. Thankyou again for making it enjoyable. I normally hate sitting on a computer so it was nice to talk to a human.
Incompetent at best
Initial contact started well but all down hill from there. 2nd Sales consultant incorrectly filled in application that we were renting even though she asked if we were home owners and what was the monthly mortgage amount. She then proceeded to put the wrong name on the application. She then pre approved us for $30,000 more than we asked for. 3rd consultant takes over and then shows concern that I had been on work cover so sent them return to work and Doctors letter explaining that I was back to work in a full capacity. This satisfied their conc...erns. She then asks for documents that had already been uploaded into their system and when I replied this, she came back and apologized and that she could see them. so far this had taken a week to get to this stage. Now to finally top this off the car we were purchasing and to this stage had met all of their requirements gets knocked back because it had been written off. Even though the car had passed all inspections and had a RWC Loans.com.au have approved us for a loan but not on that car. I wouldn't recommend dealing with this company as they are slow, struggle to read documents correctly and fill important documents incorrectly.
Heard about loans.com.au through a family member, was skeptical at first as I’d never heard of them before. Applied for a car loan and within 2 days had an approval, thorough but easy process with great rates!
Good first contact
Very happy with the service I received from Loans.com. I initially had coversation via text with sales rep as was Australia day and no one working, booked in a time for sales team to call me follwing day. Call was at exact time that I requested, spoke with Michael who was fantastic.Great rate offered and explaination of all details that were requested and also some that I forgot, answered all my questions.
Very happy with my experience!
Excellent customer service; to the point and polite. Informed me of everything I’d need to know and was able to answer any questions I had without hesitation. We discussed every rate available to me and found the best one
Great, honest customer service! Thanks Michael!
Very happy with the service I received from Loans.com. I initially spoke with Michael who was fantastic! He was honest, and answered all my questions. I felt he was very diligent in processing my application and listened to any concerns I had. They were very prompt in processing my application and I had no issues at all. I was in my new car within a week! The online document system was easy to use and I was always updated with how my loan was progressing. Very happy with my experience!
Tiffany is absolutely amazing!!!!!
Tiffany is the second person I have spoken to at loans.com.au. The first was good but Tiffany is totally amazing. I called loans.com.au today in relations to the progression of my loan application. A couple of hours later Tiffany called back with some amazing news which I didn't think would happen. She saw me as a person not just a number. I will highly recommend loans.com.au in the future. Very lucky to have Tiffany..........
Great experience even though we didn't proceed
We started the process of refinancing our current home loan with loans.com.au. They were upfront about the valuation fee and settlement fee which I agreed to.
They charged the valuation fee upfront, but prior to the valuer attending I decided to go with another lender. I contacted them for a refund of the fee and they have provided me with a refund.
Staff were very helpful and the online system was good. They were also quick to respond.
My main reason for not proceeding was due to reading reviews that new customers and existing had quite different rates. Instead I decided to go with a lender that has the same rate for both new and existing customers and no upfront fees.
Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
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