loans.com.au (page 3 of 10)

My experience with 1st class. I did have my concerns about not dealing with a major bank, but they made it so easy and simple from the start to the finish. It was actually easier to deal with then the big banks. Always kept up to date with their on-line portal, so you could track how the loan was progressing. No extra costs involved once the loan started and when it finished. The service and rate of the Loan was outstanding.

Competitive rate, great service and full transparency. Our agents always walked us through patiently with all the details. What we are paying as part of loan repayment is what we were told and no surprises. Please keep this up!

generally good customer service. responded quickly to emails and phone calls. But they don't work on weekends. Staff were polite and friendly. My loan was at a fixed rate and there were additional charges to pay this off early- This is the course of doing business. I could have shopped around to find a lender that had no fees- I ll take the hit for that.

Exceptional
It would be nice if you could negotiate the establishment fee as per size of the loan. Did not seem to be flexible in regards to establishment fee. Rest was good no monthly fee is a winner and i can understand why you have an early exist fee.. rest was great.
100% satisfied

Easy to get a hold of.
Straight forward, they guided me through the loan process. Funds were paid quickly. Rate is fine, happy with it. Trying to make thirty words to submit this now

Excellent customer service and easy process from start to end.
Interest rates are also lower than the market.
Mayson did an excellent job.
Will recommend to family and friends.
Could be better on weekly repayments as they charge interest on monthly basis.

Customer service was friendly & quick. All costs were told to me upfront and were reasonable. I would have liked a slightly lower rate but still reasonable in the current market.

Pre-approved was granted in 2 days for $230 k for a refinance of my home. After 3-week of documentation and waiting for an approval. We received a disapproval because of our age and new business income. Now I regret so much going for a loan through them. What they say and is not what do.

let me summarized my experience with loans.com.au in one word "Absolute Disgrace!"

Really annoying,frustrating and extremely time consuming for my car loan application which took me almost 2 weeks back and forth after providing 18 documents .
Yes,I have provided and uploaded about 18 documents including
* Driving License
* Passpord
* Government-Issued Photo Card
* Medicare Card
* Utility Bill doc ( 2 different type)
* Comprehensive Car insurance Certificate ...

Excellent customer service, everything explained very well and Super fast processing. Interest rate was very low compared to other providers. No extra cost just the application fee. All the paperwork were done through the app. Highly recommending who are searching for car loans.

Great customer service and commitment to overcoming any and all hurdles.
Comprehensive website to facilitate all stages of application as well as storage of all documents and correspondence.
Attractive low rate, was the best available.

The customer service is highly professional and friendly. There where no unexpected cost. All cost involved for refinancing where discussed before hand. Best interest rate at the time. Very happy with loans.com

Amazing customer service and super easy process. Would recommend!
Super user friendly interface as well which made uploading documents simple and fast. Everything could be done on their mobile site as well.

Customer service was exceptional, no unexpected surprises, easy to apply and super fast. Easy communication and very helpful and patent staff. One point of contact was excellent. The low rate was the best by far. Highly recommend.

Decided to switch home loans from one of the big four banks, after 15 years of mortgages with them I wasn't feeling any loyalty from that bank. A friend suggested we look at loans.com.au, which had great rates compared to the banks. The loan application process was straightforward, a bit of paperwork involved as you can imagine but no hiccups. Not much in the way of fees to transfer. Very happy with the outcome.

Firstly it tries to make itself look transparent, open and fast like no others. But the low rate only exists on paper as a bait. Once you're hooked up you are incited to lodge an application. Pre-approval is just useless and giving you false sense of optimism. Then credit team took it over and a few days later knocked you back suddenly without formal written rejection letter. I'd talk to a local lender by person at first place to have a firm answer in no time. Rather than spending hours behind the computer only to be turned back and add unneces...

From the beginning I spoke to the consultant to the emails and other forms of communication I received, the service was always on point. Other friends of ours have commented on the ease of process and the timeliness of information. I simply reply "what is stopping you from switching to a smarter choice.

Customer service was exceptional - hold time on the phone was fairly long The staff went above and beyond to assist me, no unexpected costs and the rate was the best I could find

Only best part was the credit officer on my account. The loan was pre-approved in 2 days and everything was downhill since then. Rejected my address quoting it reads as C500 instead of 500C and then I have to get my insurer to re-issue Certificate of Currency 3 times. The ID verification system is hopeless where I have completed verification 5 times and was rejected every time. Now I regret so much going for a loan through these guys. Early termination is also one of the highest n the market $700 . Thanks to Loans.Com.au now my car delivery is delayed for a week.

The whole process was simple and easy, from the online submission to dealing with the service team, everyone I spoke to was helpful and either through text, phone calls or email . I was guided through the entire process.
The rates were awesome , to the point I also refinanced an existing investment property whilst initially only looking to buy a new property.
Thanks to the loans.com team and I would not hesitate in recommending them to anyone.

I have been a customer with Loans.com.au for 5 years now which is saying a lot in itself as I tend to move banks very often in search of more competitive rates and more complex services. Here are the reasons I have stayed with loans.com.au:
- Their rates are fairly competitive and they will beat competitor rates if they have to
- My journey with loans.com.au began with the transfer of an existing loan but I now have loans for 4 properties with them
- The purchases subsequent to the first loan have been complex, one of them involving a subdivsio...

This was so easy to do plus with great Rates it couldn’t have been easier. The Team were very helpful and courteous and answered all my questions. I would definitely recommend Loans to friends and family.

Terrible experience dealing with their customer service people!
We were promised that our loan will be issued on Thursday but was released on Friday with us pushing! They were also not consistent with the requirements and each people on their team says different information, unreliable.

The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.

Applied for a new car loan through loans.com.au.
The experience was really good with the application process very smooth. Uploading the documents in the portal was smooth with each step of the way clearly identified. Approval was quick and then was assigned a manager who helped through to settlement. Overall very satisfied.