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loans.com.au

loans.com.au (page 3 of 52)

Home Loans, Car Loans
3.5 from 1,032 reviews · View Statistics

Reviews

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Mark F.

Mark F.South East Queensland, QLD

The Process was Simple and the Service was Sensational !!

published

The process to get a a home loan with Lani form Loans.com.au was quick and simple. The service was consistent, friendly and professional. We are very satisfied with the outcome !!

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks Mark for taking the time to leave your feedback. We'll share this with Lani and the team.

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Excellent customer service

published

I Highly recommend the service’s of Rick and the team at loans.com.au car loans. Made the process of applying for a loan easy and stress free. I will definitely be using them again.

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks so much for your awesome review! We'll share this with Rick and the team.

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Jordan N.

Jordan N.Sydney, NSW

All round great experience and highly recommended

published

Rick was nothing but a pleasure over the phone he was reliable fast and honest throughout the process. Each question or query was explained in detail which made the setup of the loan much easier

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome review - we've shared this with Rick and the team.

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With us every step of the way

published

We became interested in loans.com.au for their low rates but we didn't expect such amazing customer service. In the current competitive market, it took us over 6 months to secure a house but Jazmin was with us every step of the way. She couldn't be more helpful- promptly returning correspondence and answering all my questions with exceptional patience and clarity. A great overall experience!

1 comment
loans.com.au
Hayley G.loans.com.au

Hi Carla, thanks so much for your awesome review. We'll share this with Jazmin and the team!

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Great Service

published

The service was friendly truthful. Everything happened as Jasmin said it would. couldn't be happier. There were no unexpected costs as everything was outlined in the first interview. Very satisfied with the whole experience.

1 comment
loans.com.au
Hayley G.loans.com.au

Hi there, thanks so much for your awesome review. We'll share this with Jazmin and the team! If there's every anything we can do to make our service 5-star, please do let us know!

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Jacqueline Wax

Jacqueline WaxIllawarra, NSW

Fabulous

published

Very satisfied, pleasant and prompt service
Friendly and polite xxxxxxxx xxxxxxx xxxxxxx cxxxxxxxc xxxxxxxxc cxxxxxxx cxxxxxxxc. Xxxxxxxxc cxxxxxxxcx xxxxxxxxccccxxc cxxxxxxxcccc xxxxxxxxxxxcxxx. Cc Xxxxx xxx xx Xxx xx xxx c. Xxx

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your review Jacqueline we appreciate it!

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Griffyn P.

Griffyn P.Central Highlands and Goldfields, VIC

Exemplary customer service

published

Ben did an amazing job helping me arrange a secured car loan to refinance my existing loan.
I am very pleased with the interest rate I have been offered and even more so with how the phone call went.

Thanks Ben!

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome review Griffyn! We'll pass this on to Ben and the team.

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Brad

BradSouth East Queensland, QLD

Really super helpful

published

Lani Nicholas home loan manager: Cant say enough about her. It has been a year since i last spoke to her about a home loan a year ago, i was looking at buying a home again and she rung me and was extremely polite and helpful yet again with all my enquires.

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your wonderful review Brad! We'll share this with Lani and the team.

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Fantastic as usual

published

Andrew provided the best customers service . He knew what he was doing and was on the ball all the time. I would definitely go through Andrew and his team again

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your kind words Justin! We've just shared this with Andrew and the team.

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Seamless process and great response

published

Tiffany was great, she kept me informed and was efficient and empathic
Loan preapproval took less than 24 hours
Interest rate was very competitive and worth the exercise and the pain of the paperwork

1 comment
loans.com.au
Hayley G.loans.com.au

Hi Ramez, thanks for your great review! We'll share this with Tiffany and the team.

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Cathrine J.

Cathrine J.South East Queensland, QLD

Matt

published

Hi, I spoke to Matt on Saturday and he was wonderful. I have severe anxiety so applying for a loan has been causing me great distress but Matt took me through everything and made it so simple. He was just lovely and amazing to deal with and I hope you know that Matt is an asset to your company.

1 comment
loans.com.au
Hayley G.loans.com.au

Hi Cathrine, thanks so much for your fabulous review! We'll pass this on to Matt and the team.

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Jordan

JordanPerth, WA

Great communication. Easy process to follow.

published

Actually heard about loans.com.au via a car dealer, and glad I did.
Great customer experience!
Everything was communicated quickly and effectively. Much easier than dealing with a bank directly.
The product seems first class, and the online onTrack portal for uploading documents and tracking the progress of the application is great.
Special mention to both Ben & Paxton for their insights and responses in a timely and professional, yet friendly manner - couldn't recommend them enough!

1 comment
loans.com.au
Hayley G.loans.com.au

Hi Jordan, thanks for taking the time to leave your awesome review. We'll share this with Ben, Paxton and the team.

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smooth and easy and successful

published

Friendly and efficient service. So far happy with everything. great rate and clear communication re loan. Thankyou again for making it enjoyable. I normally hate sitting on a computer so it was nice to talk to a human.

1 comment
loans.com.au
Hayley G.loans.com.au

Hi there, thanks for leaving your feedback, we appreciate it!

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Bella

Bella

  • 3 reviews

Incompetent at best

published
2 comments
loans.com.au
Hayley G.loans.com.au
Bella
Bella
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Monique A.

Monique A.South East Queensland, QLD

Easy process

published

Heard about loans.com.au through a family member, was skeptical at first as I’d never heard of them before. Applied for a car loan and within 2 days had an approval, thorough but easy process with great rates!

1 comment
loans.com.au
Hayley G.loans.com.au

Hi Monique, thanks so much for your review. We've shared this with Tiff and the team.

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Good first contact

published

Very happy with the service I received from Loans.com. I initially had coversation via text with sales rep as was Australia day and no one working, booked in a time for sales team to call me follwing day. Call was at exact time that I requested, spoke with Michael who was fantastic.Great rate offered and explaination of all details that were requested and also some that I forgot, answered all my questions.
Very happy with my experience!

1 comment
loans.com.au
Hayley G.loans.com.au

Hi Chris, thanks for taking the time to leave this review. We're glad you had an awesome experience with Michael and loans.com.au!

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Incredible service.

published

Excellent customer service; to the point and polite. Informed me of everything I’d need to know and was able to answer any questions I had without hesitation. We discussed every rate available to me and found the best one

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome review Darcy, we've shared this with Ben and the team!

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Rebecca M.

Rebecca M.South East Queensland, QLD

Great, honest customer service! Thanks Michael!

published

Very happy with the service I received from Loans.com. I initially spoke with Michael who was fantastic! He was honest, and answered all my questions. I felt he was very diligent in processing my application and listened to any concerns I had. They were very prompt in processing my application and I had no issues at all. I was in my new car within a week! The online document system was easy to use and I was always updated with how my loan was progressing. Very happy with my experience!

1 comment
loans.com.au
Hayley G.loans.com.au

Hi Rebecca, thanks so much for your awesome review of loans.com.au and your car loan specialist Michael. We're so glad we were able to assist and you got your new Nissan! We hope you enjoy your new car, thanks again!

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Meghan

Meghan South East Queensland, QLD

Tiffany is absolutely amazing!!!!!

published

Tiffany is the second person I have spoken to at loans.com.au. The first was good but Tiffany is totally amazing. I called loans.com.au today in relations to the progression of my loan application. A couple of hours later Tiffany called back with some amazing news which I didn't think would happen. She saw me as a person not just a number. I will highly recommend loans.com.au in the future. Very lucky to have Tiffany..........

1 comment
loans.com.au
Hayley G.loans.com.au
Similar opinion? Write a review on ProductReview.com.au!
Michael-Jon Simpson

Michael-Jon SimpsonSydney

  • 2 reviews
  • 1 like

Great experience even though we didn't proceed

published

We started the process of refinancing our current home loan with loans.com.au. They were upfront about the valuation fee and settlement fee which I agreed to.

They charged the valuation fee upfront, but prior to the valuer attending I decided to go with another lender. I contacted them for a refund of the fee and they have provided me with a refund.

Staff were very helpful and the online system was good. They were also quick to respond.

My main reason for not proceeding was due to reading reviews that new customers and existing had quite different rates. Instead I decided to go with a lender that has the same rate for both new and existing customers and no upfront fees.

1 comment
loans.com.au
Hayley G.loans.com.au

Thanks so much for your honest review. We're sorry to hear you didn't go with us but we appreciate all of your feedback and the 5-stars regardless!

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Page 3 of 52
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Questions & Answers

Anna

Annaasked

loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam

fahqteamasked

loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti

Kaitiasked

loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
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