Reviewer Photos & Videos
Great customer service, everything explained and any issues resolved quickly
Quite satisfied with the rate offered and no additional surprises or costs involved. So quite happy with the service. The on track portal is so handy and user friendly I would recommend it
All round easy process and more than happy with the outcome. Helping hand at every step of the way. Friendly and comfortable service. From the outset I did not feel pressured, like some other loan companies I had contacted.
Amazing Customer Service
The customer service was above and beyond what I expected. The rate was so competitive that it blew the other loan providers out of the water. Transaction was smooth and efficient.
Easy and fast process.
I am happy with the process and rates. They are doing a very good job. I advice anyone who is looking for a loan. Their rates are better than banks.
Great customer service!
Very quick and great customer service. I'm greatly satisfied with the interest rate, I have received. There isn't any extra cost except the $400 loan fee. Which is very reasonable. Thank you
Pretty Good Overall
Recently refinanced home and investment loan following on from a car loan with them a year ago. Found initial contact ( with loans officer) fantastic. All done over phone and follow up / preliminary approval quick. Some issues later when wading through final approval / settlement ( asking for information that was to me unnecessary / loosing information already sent / not great on communication), but overall happy I switched and I like their portals etc
Easy and fast process, great customer support
The loan process was smooth, fast and easy. The team also provided excellent support when I had some queries.
The process was completely online and everything done in a day and the next day I got approval and on the 3rd day mony was paid.
Great Customer Service
From start to finish my home loan application & settlement was seamless. The staff were friendly & helpful. Jazmin was awesome & helped me endlessly! The settlement process was great, kept me informed throughout
Fantastic Service! My car loan process was very easy & fast and was all done online, customer service representatives were always very helpful in answering questions and always updated me on how the loan approval and settlement was going. Their rates are competative compared to other finance companies!
Works like a start up seems like no defined processes horrible customer device
Me and my husband were part of our application . Customer service often rejects my calls saying we had helped her husband with the fact that half information is provided to him . I was not sent all the documents to my account . Was not cc’ed in all email conversations . Technically when two people are applicants they should be provided with same information. Their mobile application was extremely faulty and was not accepting login credentials of my husband and on my login we donot have all documents to complete . When customer service sent emai...l to us they have sent half documents . While posting documents we had double checked with customer service that day new customer service officer informed documents were half sent to us so we had to do another round of getting verifications for rest of the documents .Due to horrible customer service we had to do urgent settlement and had to pay $300 extra for urgency .
refinance a super fund loan
Very easy process to refinance a super fund loan. Great app to communicate and upload info. Did take time but so do a lot of refinancing and this was complex. Highly recommend.
Easy process, open communication and Great team
From first contact the team were friendly, professional and helpful with the application process.
Easy document uploads and a direct communication line whenever we thought of a question or wanted an update.
So thankful for the help!
The process was quick and straight forward. The customer service operators were helpful. Experience with other banks was more involved and required a lot more verification. I was very happy with the outcome.
Quick and efficient
Service was super quick. Submitted application on a Wednesday and by Friday has the car loan settled. Only a couple of phone calls and pretty quick responses over the app.
Great product and customer service
I have been with loans previously also. This time I was about to use a broker for my loan but last minute I checked with my contact at loans if they were willing to lend me money. From there on process was so easy and I was surprised how quickly the case was closed. At each step I was kept well informed and process was hassle free. Highly recommend them
Really easy to deal with, quick turnaround
Customer service experience has been all positive. They are always available to talk and every person I’ve spoken to has been great! Only issue I had was some confusion regarding my loan rate however it was resolved quickly. Very satisfied!
Seemless loan settlement
I have received competitive car loan rate with no extra costs on the agreed costs and also got 150 referral bonus on top the loan as well. The customer care was excellent.
Nice people to deal with and the best interest rates around.
Everyone I spoke to was easy to talk to and extremely helpful.
There were no unexpected issues with the loan process.
The interest rates seem to be some of the lowest in the industry.
Easy process, helpful information and communication
Researching home loans is hard but my process was easy from the first enquiry. I had multiple conversations with my assigned broker and we looked at multiple properties together. When I finally made the decision on the right property and my offer was accept, the rest of the loan process was simple and quick.
Good support from the staff ,explained things well to help get it through quickly.great rates and got a 10 year loan .only a small fee to establish and a small fees if I pay it out early.
Perfect loan from a great lender
Customer service was awesome. My loan manager was experienced in all aspects of discussing the loan and options. Only added costs was due to location was the house valuation fee. I am satisfied with loan rate.
Great experience and very helpful along the way.
* customer service was great along the way with timely responses to questions.
* easy process
* fees were given up front. No hidden charges.
* interest rates are good but there are better out there.
* a few confusing messages that appear to be generic but not necessarily relevant.
Cheaper and better than big banks
So simple and seamless process. Everything is done online and staff are very helpful. The rates are super competitive and other fees are told upfront. No hidden charges. Loan was processed on time.
Perfect solution for our need
Great customer service, always have someone to speak to.
There was no surprise unexpected cost with the processing of the loan.
We are very satisfied with the interest rate and customer support.
No need to shop around
Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.
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