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From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Ranga is amazing!
Ranga helped me through the entire process, helping explain everything and was so cheerful and positive that it actually made the process fun! Would definitely recommend to anyone else, especially Ranga!
1 comment
J.R.TGreater Melbourne (Outer), VIC
Ranga is super helpful!
Applied online, received a call from Ranga who walked me through everything, so helpful and really friendly. Haven't finished the loan process just yet as I am car shopping today... but it has been a simple experience with friendly staff.
3 comments
Hayley G.loans.com.au
Thanks so much for your kind words, we're so happy to hear you had a brilliant experience with Ranga and loans.com.au!
Still true that Ranga was helpful, but as a company as a whole we could not be more disappointed. Got screwed around and will never recommend this company to anyone
Hayley G.loans.com.au
Hi JRT, we appreciate you coming back to us with that feedback. Would you please be able to send your full name, email address and loan account number to customerrelations@loans.com.au so we can look ...
Read moreinto your case and see if there's anything we can do to assist or improve going forward.peterSydney, NSW
Perfect Service Every Time!
I've had multiple calls with the team from Loans.com.au, and I must say that I am so impressed with the professionalism and amazing customer service! Thank you so much Kasey!
1 comment
Hayley G.loans.com.au
Thanks for your awesome review Peter! We're glad you had an amazing experience! We've shared this with Kasey and the team.
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MichaelFar North Queensland, QLD
Excellent
Very professional service. Prompt reply. Very user friendly. The loan was explained thoroughly and included all costs, repayment amounts and interest rates. I was very satisfied with the service and would recommend to others.
1 comment
Hayley G.loans.com.au
Hi Michael, thanks so much for leaving your feedback, we really appreciate it!
Tiffany was excellent
From start to finish the procedure was quick and easy with Tiffany answering any questions I had.
Would highly recommend Loans.com to apply for a car loan as I can not fault the service received
1 comment
Hayley G.loans.com.au
Hi there, thanks so much for your kind words! We've shared your review with Tiffany and the team.
Harrison B.South East Queensland, QLD
Matt was spectacular
The process was pleasant and easy. Matt was able to answer all my questions for our unique situation, plus to top it off, we found a better approach that saves us money. Couldn’t be happier.
1 comment
Hayley G.loans.com.au
Thanks for taking the time to leave a review Harrison! We appreciate it and have passed it on to Matt and the team.
Very efficient and great service by Ranga
Good interest rate. Preapproval was done in an hour. Expected just what the website stated. Very happy that it was all done within an hour.
Thanks for all your help Ranga and Loans.com.au.
1 comment
Hayley G.loans.com.au
We're glad you had an amazing experience with Ranga. We'll let him know and share it with the whole team! Thanks for your review Dagny.
alexnatGreater Melbourne (Outer), VIC
- 6 reviews
- 1 like
Pre approval pulled out from under us
Pre approval was given based off the annualised salary amount on the payslip, not the year to date figures of what was actually earned (which was obviously a percentage of that). Upon wanting to go ahead, told we couldn't because 'finance' says it wasn't enough.
1 comment
Hayley G.loans.com.au
Hi Alexnat, thanks for taking the time to leave your review. If you'd like to provide further feedback, please send through your full name and application number to customerrelations@loans.com.au and ...
Read moreour Customer Relations team can provide you a response for your individual case.Car refinance
Thanks,
Ranga was very informative and helpful and made the process very easy. Definitely appreciated the help to refinance with a better interest rate compared to the intial rate we got with the car dealership
1 comment
Hayley G.loans.com.au
We're glad you had an amazing experience with Ranga. We'll let him know and share it with the whole team! Thanks for your review Aaron.
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Jonard
- 2 reviews
Great service, very professional and low interest rate.!!!
Thanks Bernadette for your awesome assistance. I am very happy on the interest rate. Customer service is great. They gave a great assistance to make the loan happened as quickest as they can.Cheers!!!!!!
1 comment
Hayley G.loans.com.au
Thanks for your great review Jonard we've passed this on to Bernadette and the team!
Nicky J.Peel, WA
- 2 reviews
- 1 like
Car loan application
Great interest rate. Of 4.79% fixed for 5 yr term of loan. Garth was very friendly knowledgeable and helpful. Thanks for all your help. Looking forward to getting new car.
1 comment
Hayley G.loans.com.au
Hi Nicky thanks for taking the time to leave your review! We're glad you had a great experience with Garth - we'll let him know and pass it on to the team!
Great service.
Havent started on my loan just yet. Spoke to Ranga on the phone yesterday. Very helpful man and very polite. Can't wait to continue service with him to sort out the loan.
1 comment
Hayley G.loans.com.au
We're glad you had an amazing experience with Ranga. We'll let him know and share it with the whole team! Thanks for your review Mathew.
Nerelle South West, WA
Good help
Spoke with Ranga, made me feel comfortable with discussing finical details.
Pleasure to deal with and easy application. Explained everything to me and answered my questions.
Would recommend loans.com.
Loans.com was recommended to me by daughter in law.
Thanks.
1 comment
Hayley G.loans.com.au
Thanks for taking the time to leave your feedback Nerelle! We've passed this on to Ranga and the team!
Ben FaheyGreater Melbourne (Inner), VIC
Car loan with ease
Worked with Ben and it was so easy to get a great car loan. Ben was continually making contact with me an providing great support through the process. Would recommend using this organisation is you are looking to obtain a great car loan.
1 comment
Hayley G.loans.com.au
Hi Ben, thanks for your kind words and recommendation! We'll pass this on to Ben and the team now.
PatrickPerth, WA
Excellent rates
Great service and rates. Ben was really helpful and not pushy. I would highly recommend loans.com.au.
they called me when and where it was convenient, and what really helped was that they knew what they where talking about.
1 comment
Hayley G.loans.com.au
Thanks so much for your awesome review Patrick! We've shared this with Ben and the team.
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Sean SGreater Melbourne (Metropolitan), VIC
Great service
Ben was great in providing detailed info on the car loans pre-approval and finance approval process. Very professional. Best interest rate provided against four other lenders. Prorated exit fee is great, with no exit fee if paid out in the last 12 months of the loan term.
1 comment
Hayley G.loans.com.au
Thanks Sean for your wonderful review on your car loan. We've shared this with Ben and the team!
Lisa Central West, NSW
Ben was transparent, authentic and personable.
From beginning to end, this car loan was so easy.
I was assigned a manager that called me when and where it was convenient, and what really helped was that I had that 1 person who understood where I was at throughout every step of the purchase.
Ben- was extremely honest and authentic in his manner. He was personable and friendly, and it was nice to be able to chat with someone about finances without the hard sell. He was upfront with all charges and fees., and Loans.com is transparent, and an easy company to deal with. I would recommend this company to anyone looking for a loan.
1 comment
Hayley G.loans.com.au
Hi Lisa, thanks so much for your kind words. We're so happy to hear you had such a great experience and enjoyed our personalised service - we've passed this on to Ben, his manager and the team!
DanGreater Melbourne (Inner), VIC
- 4 reviews
- 8 likes
Terrible Product, feels like I got SCAMMED
Do not sign up with Loans.com.au, it is a scam and not worth the money or time!
Rates were very competitive when i first signed up 3 years ago, however after a few out of cycle rate rises and RBA rate cuts (not passing on), this my current rate is barely comparable even to the big 4. My loan rate is not even close to what is being advertised by Loans.com.au
Seems to me the strategy is to sign you up and hope you cant be bother to leave.
To be honest, i dont even understand why anyone would sign up with these guys now with other similar compan...
1 comment
Hayley G.loans.com.au
Hi Dan, we're sorry to hear about your experience and we are disappointed to hear you feel that way. We'd like to escalate your case to our loan solutions team, so please send your full name and loan ...
Read moreaccount number to loansolutions@loans.com.au and we'll do what we can to assist.Henry PaulMetropolitan Adelaide, SA
Quick, Professional and Precise information
I was looking for a quick car loan before Christmas closure and glad I found loans.com.au. I am now with my new car. The interest rates are attractive and they guide you throughout the loan process which is hassle free. Great service, quick and highly recommend this lender.
1 comment
Hayley G.loans.com.au
Thanks for your wonderful review, Henry!
KylieSydney, NSW
Excellent Customer Service
I did a google search while looking for a home loan and stumbled across homes.com.au, I'm so grateful I did. I have been dealing with Lani who couldn't be more helpful, she explained everything so well and immediately put me at ease. I love that Lani will be my contact from start to finish, the process has been extremely easy thanks to Lani.
1 comment
Hayley G.loans.com.au
Thanks so much for leaving this great review. We'll pass this on to Lani!
Questions & Answers
Annaasked
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
fahqteamasked
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
No answers
Kaitiasked
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
No answers
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Hayley G.loans.com.au
Thanks so much for your kind words, we're so happy to hear you had a brilliant experience with Ranga and loans.com.au! We've shared this with Ranga and the team.