loans.com.au

I was approved for a loan with loans.com.au.

About a week before settlement, loans.com.au sent me a SMS to confirm all loan requirements had been met. Their online onTrack system also confirmed I had provided everything they asked for.

However, a few days before settlement, they contacted me and asked for documents that I had already supplied with my application. They then asked for additional documentation, which caused settlement to be missed.

This caused me enormous stress and demonstrated their lack of professionalism.

Me and my husband were part of our application . Customer service often rejects my calls saying we had helped her husband with the fact that half information is provided to him . I was not sent all the documents to my account . Was not cc’ed in all email conversations . Technically when two people are applicants they should be provided with same information. Their mobile application was extremely faulty and was not accepting login credentials of my husband and on my login we donot have all documents to complete . When customer service sent emai...

We were told that rate will be as per submission for that day.
However, loan officer advised it will 0.50% extra as he is unable to settle it same day. Also he did not had any customer service skill.

Their systems are terrible, processes are inconsistent and the experience was so time consuming because they were all over the place! Whilst they are cheap, they aren’t cheap enough to warrant the horrendous hassle and frustration. I wish I went with a proper bank. The only plus is that their reps were nice and tried their best to help but again this doesn’t offset the companies systems and process issues!

I had talked over the phone and online to get pre approved. I had on track and had everything for full approval accept a contact of sale. I was told I could find a property and make an offer. I found a house made an offer went under contract and then they refused to give me the loan.

It’s a 2bedroom house, on a large block with iron outside not bricks and that’s why they said no apparently.

I had noidea with good credit rating this sort of thing could happen. So now I have to get NAB to fix what loans.com.au have done. There was also delays...

I was treated like absolute rubbish and sent around the world for a simple discharge authority for my home loan due to selling. Used these guys for many years, but NEVER AGAIN!

Believe it or not. We are paying 4.5% construction loan while their advertise rate is under 3%.
Our interest doesn't go down when market goes down. The mortgage is variable but UP is the only direction.

As we are under construction we can't do much to change bank. So this lender makes use of our circumstances and cost us and arm and leg.

We decided on applying for an equity loan through loans.com.au after reading the encouraging reviews.
We had the initial phone call where pre approval was granted and we then set up the on track account that was supposed to be the direct portal for communications for the application process. Sadly it was pretty much all downhill from there. The on track portal was very frustrating where their were requests for multiple documents constantly. Messages sent with specific questions went unreplied. After submitting our application , a payment of...

Loans.com.au are the worst company to deal with. When you sign up with them for a car loan they make the service seem great. But once they have you signed up they treat you like the scum beneath there toes.
If you want to leave, they make it difficult to do so. I paid of my loan in full in June 2020. Not realizing I needed to call them once paying out my loan to close my account all together. I only realized this once I tried to get a new loan in 2022 and was advised my account was still open. I called Loan.com.au explained my situation and th...

I recently applied for a car loan and had a similar experience to others based on the reviews here. Was initially assigned a loan manager who gathered information from me and was confident of success. We were then given access to the online portal and this is where the issues began. I was asked to upload ID documents and payslips etc. There were issues with the platform but managed to finally get them uploaded. I was then asked the next day for the last 2 years Notice of Assessments which I provided. After another few days I was asked for my ta...

I have spent the last week loading an extraordinary amount of documents to apply for a small car loan. I have spoken to multiple different poeple, none of which seem to communicate with each other. Their system seems to show different users different things, and they cannnot seem to see the same as I see on their system. Documents that were uploaded one day go missing. They, as a whole have a complete lack of commercial knowledge. I spoke to my bank and got the loan approved in two days. Not worth the hassle with this crew.

Do not be taken in by the low advertised rate. While the interest rate is as advertised, we found the whole process with Loans.com.au confusing, with conflicting instructions received depending on who picked up the phone, and different instructions on the Loans.com.au portal (OnTrack) vs what was received verbally or via email. While we were supposed to be assigned with a Loan Manager, we hardly ever got to speak with the same person twice.

Loans.com.au had a tendency to (1)send multiple document requests & not everything was requested at once...

The initial rate and fee was fine but halfway through my loan they sent a letter stating they would now be charging a early payout fee of $500 . The main reason I went with them was because there was no early Payout fee in their contract. They also don't give you anyway of discussing it and act like it's in the contract now, but the contract I signed didn't have early payout fee listed. They assume that sending a letter stating they are changing their policies is contractually binding, which it's not but they count on most people not arguing about it with them. Their whole sales methods and call centre scripts scream dodgy operation.

I am a counsellor and disability support worker trying to rescue a dear friend from destitution. My friend was suffering through domestic violence for over three years. He was the victim of financial and emotional abuse. Unfortunately his partner fraudulently created a situation that led to me falling into arrears. Despite the turmoil and mental health crisis he was undergoing and is still healing through. He offered a reasonable settlement and repayment by accessing his super and would cover over 65% of the arrears with the rest of the amount...

When I finally spoke with someone, she said we did not fit criteria. She had no interest in trying to help us meet the criteria. As an ex mortgage broker I can tell you that criteria can fit in a number of ways. I would not have employed her, or if already employed, I would have terminated her. She failed to assist the client and lost her company money and a good client with extremely high international credit ratings!!!