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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,269 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Bruce
BruceSydney, NSW

Unprofessional and lacking in pragmatism

published

I was approved for a loan with loans.com.au.

About a week before settlement, loans.com.au sent me a SMS to confirm all loan requirements had been met. Their online onTrack system also confirmed I had provided everything they asked for.

However, a few days before settlement, they contacted me and asked for documents that I had already supplied with my application. They then asked for additional documentation, which caused settlement to be missed.

This caused me enormous stress and demonstrated their lack of professionalism.

Transparency
2/5
Customer Service
1/5
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Frustrated Applicant
Frustrated ApplicantSouth Australia

Works like a start up seems like no defined processes horrible customer device

published
Transparency
5/5
Customer Service
1/5
loans.com.au
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Bhavin
BhavinGreater Melbourne (Outer), VIC
  • 3 reviews

Terrible customer service

published

We were told that rate will be as per submission for that day.
However, loan officer advised it will 0.50% extra as he is unable to settle it same day. Also he did not had any customer service skill.

Transparency
1/5
Customer Service
1/5
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Truereview
TruereviewQueensland

Absolutely useless!

published

Their systems are terrible, processes are inconsistent and the experience was so time consuming because they were all over the place! Whilst they are cheap, they aren’t cheap enough to warrant the horrendous hassle and frustration. I wish I went with a proper bank. The only plus is that their reps were nice and tried their best to help but again this doesn’t offset the companies systems and process issues!

Incentivised Review No
loans.com.au
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Kim
KimMetropolitan Adelaide, SA
  • 4 reviews

Had approval then they just didn’t approve

published
Transparency
1/5
Customer Service
1/5
loans.com.au
Taryn C.loans.com.auSend a private message
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kwilliams
kwilliamsSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Absolute nightmare

published

I was treated like absolute rubbish and sent around the world for a simple discharge authority for my home loan due to selling. Used these guys for many years, but NEVER AGAIN!

Transparency
2/5
Customer Service
1/5
loans.com.au
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Hax
Hax
  • 3 reviews
  • 2 likes

Interest keep going up

published

Believe it or not. We are paying 4.5% construction loan while their advertise rate is under 3%.
Our interest doesn't go down when market goes down. The mortgage is variable but UP is the only direction.

As we are under construction we can't do much to change bank. So this lender makes use of our circumstances and cost us and arm and leg.

Incentivised Review No
Loan TypeVariable Rate
loans.com.au
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Alan
AlanCentral Highlands and Goldfields, VIC

Disappointing process from start to finish.

published
Transparency
1/5
Customer Service
1/5
loans.com.au
Taryn C.loans.com.auSend a private message
Alan
Alan

Hi Taryn,
Email sent
Thank you
Alan

Alan
Alan
Similar opinion? Write a review on ProductReview.com.au!

Don't use this company. Beware!!!!!!!!!

published
Transparency
1/5
Customer Service
1/5
loans.com.au
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Kris I.
Kris I.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Waste of time, messy and inconsistent service and unreasonable criteria

published
Transparency
1/5
Customer Service
1/5
loans.com.au
Taryn C.loans.com.auSend a private message

We're sorry to hear you're unsatisfied with your recent experience with us. We will pass on your feedback to see what we can do to improve and provide training where necessary.

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Karls
KarlsAU
  • 9 reviews
  • 5 likes

Confusing waste of time

published

I have spent the last week loading an extraordinary amount of documents to apply for a small car loan. I have spoken to multiple different poeple, none of which seem to communicate with each other. Their system seems to show different users different things, and they cannnot seem to see the same as I see on their system. Documents that were uploaded one day go missing. They, as a whole have a complete lack of commercial knowledge. I spoke to my bank and got the loan approved in two days. Not worth the hassle with this crew.

Transparency
2/5
Customer Service
1/5
loans.com.au
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scipio
scipioGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 2 likes

NOT Recommended - stressful, confusing, inefficient

published
Transparency
1/5
Customer Service
2/5
loans.com.au
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Apex G.
Apex G.
  • 3 reviews

Deceptive and dodgy

published

The initial rate and fee was fine but halfway through my loan they sent a letter stating they would now be charging a early payout fee of $500 . The main reason I went with them was because there was no early Payout fee in their contract. They also don't give you anyway of discussing it and act like it's in the contract now, but the contract I signed didn't have early payout fee listed. They assume that sending a letter stating they are changing their policies is contractually binding, which it's not but they count on most people not arguing about it with them. Their whole sales methods and call centre scripts scream dodgy operation.

Transparency
1/5
Customer Service
1/5
loans.com.au
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phoenix.black
phoenix.blackGreater Melbourne (Inner), VIC

Inhuman Service from uncaring people

published
Transparency
1/5
Customer Service
1/5
loans.com.au
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Sloth
Sloth
  • 8 reviews
  • 1 like

No Interest Whatsoever in Helping!

published

When I finally spoke with someone, she said we did not fit criteria. She had no interest in trying to help us meet the criteria. As an ex mortgage broker I can tell you that criteria can fit in a number of ways. I would not have employed her, or if already employed, I would have terminated her. She failed to assist the client and lost her company money and a good client with extremely high international credit ratings!!!

Transparency
1/5
Customer Service
1/5
loans.com.au
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Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Taryn C.loans.com.auSend a private message
Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

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