loans.com.au

We took out this loan at 2.10 guaranteed for 2 yrs and since taking out the loan it’s gone up twice

They were very helpful and replied to emails very promptly. I would highly recommend if you want to change to a company with good interest rates. They also have a good and easy to understand phone app and website.

From the moment I contacted Loans.com.au I was made to feel important and my business was important as well. Submitting documentation was reasonably easy as I was refinancing and had a few curly issues. However, once again, the staff were brilliant with helping me through the process. Nothing was too difficult for them. Overall a 5+ star rating and I've ended up with a loan 2% better than my old one!!! BONUS!!!

Customer service impeccable and transition was flawless, thank you refinancing was easy

Trying to get customer service is almost impossible. By the end of the first 6 months they had slowly raised my rate above the standard rate. I’m stuck & can’t get out of my loan, as I have stopped working & can’t refinance.
I’m worse off than I would have been if l had stayed with ANZ original home loan.
Stay where you are!
Loans.com.au have been the most expensive!
Disgusted!

speedy process, friendly staff, easy access by phone if you need help, not much paperwork like in other banks, you do everything online, I have consolidated all my debts, which I am very happy with. Thank you well done

My previous experience with my usual bank when I applied to them took 3 months, only to end up in square one. It was a great surprise that loans.com.au processed the whole application within a week! They also met the settlement well before the due date. I dealt with Michael (he deserves a performance bonus) the entire time with a few help from the other wonderful staff when he was unavailable. He was professional, an expert in his role and delivered an outstanding customer service. They always responded efficiently, and within 24 hrs after a ...

I was really surprised at how great the service was for an online lender. The lending specialist I dealt with made sure the process was seamless! I would highly recommend loans.com.au!

Have loans with banks/society and went to loans.com purely out of web content and curious. Everything is online with a personal (one person) contact. I found the process professional, interest rate competitive and online process easy to use, follow and upload docs. Am buying another property and using loans.com.au again. Try these guys in lieu on mortgage brokers you likely save.

If I had known it was so easy I wouldn't have kept putting it off for so many years.

I just called one day to inquire and at the end of the call my application was half-done. I simply had to provide the required docs.

Too easy.

I switched over a primary loan and an investment. The investment loan rates are much lower with loans.com.au.

The initial consultation and rates offered were great which inspired me to choose to go with Loans.com.au over another comparable process.
And then began the application process.
Instead of getting a list of all of the required documentation/information at the beginning of the process, the requirements kept evolving as the process went on.
What should have been a straightforward process took significantly longer due to the shifting goal posts.
The quality and timeliness of communications dropped significantly as the process went on as well.
I w...

Cannot fault the process. Easy communication, kept up to date every step of the way and the onTrack tool made document uploading and tracking easy and efficient. Lani was amazing to deal with

Best experience from first phone call till settlement. No issues at all.
Very Friendly team. Purchased a property through loans.com when other banks were unable to help, end up refinancing other loans as well given the service I received.

After putting off refinancing for years because of the hassle ,loans.com.au made the process pain free.
Exceptionally happy with the service. After refinancing our monthly payments have virtually halvedmaking it possible to own our home much quicker

Excellent Andrew, my first contact was informative and took time to talk, no rush he was great. Overall the service was absolutely easy and efficient. Would easily recommend loans.com again.