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loans.com.au

loans.com.au (page 2 of 2)

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3.7 from 1,427 reviews · View Statistics
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Watch out - attractive interest rate and then....

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Satisfactory customer service, however loans.com.au are very arrogant and unwilling to negotiate when interest rates become very uncompetitive (+0.75%) above their advertised rate! When approached and a review of the rate I was paying was requested, they refused! So ultimately I've switched to another institution. Watch out and do your homework - Not recommended.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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Aaron U
Aaron USouth East Queensland, QLD
  • 4 reviews
  • 5 likes

WARNING - Read the one star feedback first!! There is a very real difference between old and new customers comments.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2014
  • Loan used forRefinancing
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Matt
MattGreater Melbourne (Outer), VIC
  • 2 reviews
  • 6 likes

BEWARE: Loyalty tax for existing customers. Access to lower advertised rates blocked! Date: Aug 2019

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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Hans
HansCanberra 2600, ACT

They make direct debit from your account with no authorisation

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They made a direct debit transaction on my loan account without noticing me or getting my authorisation which is illegal and it is to a different person's account. Called crime stopper and the other bank who said will investigate but got no reply from Loans com au for more than 48 hours still. Will make formal complaint.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateApril 2019
  • Loan used forRefinancing
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Llewellyn E.
Llewellyn E.Sydney, NSW
  • 8 reviews
  • 5 likes

Beware the low rate offers. They only last a few months and up it goes.

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Best rates advertised. Once hooked, up it goes while still offering new customers the good rate. I moved loan provider. The saying goes. If its too good to be true….

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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Good Rates to start with but as an existent customer, I pay more that new

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As I write this, the advertised rate for the product I have is 0.1% lower than I am getting (with them passing on 0.2% of rate reduction). I had been paying 3.84% interest rate when their advertised rate had been lower. i am leaving them as my situation means that negotiating with them is not worth it. but beware of suck in and increase rates later tactics!

  • Transparency
  • Customer Service
  • Application Process
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2017
  • Loan used forRefinancing
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JeanneH
JeanneHPerth, WA

Quick initial turnaround and competitive rates but will shaft you post settlement

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  • Transparency
  • Customer Service
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
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PeachyMiss
PeachyMissBrisbane

Sham lenders!! Avoid at all costs!

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  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2017
  • Loan used forSecond Home
Similar opinion? Write a review on ProductReview.com.au!
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