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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,274 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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zypp_vic
zypp_vicVictoria

Bait and switch on interest rate, otherwise reasonably modern and easy to apply for

published
Transparency
2/5
Customer Service
4/5
Application Process
4/5
Timeliness
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMarch 2022
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Home Loan application process

published

Positives - low interest rate, low loan establishment costs
Negatives - back office administration very tardy. Better if you have one consultant to process the Loan application from start to Finish. There were far too many staff associated with the loan approval making the process administratively inefficient

Transparency
4/5
Customer Service
3/5
Application Process
2/5
Timeliness
2/5
Online Tools
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateApril 2022
Loan used forInvestment Property
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Bruce
BruceSydney, NSW

Unprofessional and lacking in pragmatism

published

I was approved for a loan with loans.com.au.

About a week before settlement, loans.com.au sent me a SMS to confirm all loan requirements had been met. Their online onTrack system also confirmed I had provided everything they asked for.

However, a few days before settlement, they contacted me and asked for documents that I had already supplied with my application. They then asked for additional documentation, which caused settlement to be missed.

This caused me enormous stress and demonstrated their lack of professionalism.

Transparency
2/5
Customer Service
1/5
Application Process
2/5
Timeliness
2/5
Incentivised Review No
Loan TypeVariable Rate
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Frustrated Applicant
Frustrated ApplicantSouth Australia

Works like a start up seems like no defined processes horrible customer device

published
Transparency
5/5
Customer Service
1/5
Application Process
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
loans.com.au
Taryn C.loans.com.auSend a private message
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Bhavin
BhavinGreater Melbourne (Outer), VIC
  • 3 reviews

Terrible customer service

published

We were told that rate will be as per submission for that day.
However, loan officer advised it will 0.50% extra as he is unable to settle it same day. Also he did not had any customer service skill.

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
2/5
Incentivised Review No
Loan TypeFixed Rate
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kwilliams
kwilliamsSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Absolute nightmare

published

I was treated like absolute rubbish and sent around the world for a simple discharge authority for my home loan due to selling. Used these guys for many years, but NEVER AGAIN!

Transparency
2/5
Customer Service
1/5
Application Process
3/5
Timeliness
3/5
Incentivised Review No
Loan TypeVariable Rate
loans.com.au
Taryn C.loans.com.auSend a private message
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Hax
Hax
  • 3 reviews
  • 2 likes

Interest keep going up

published

Believe it or not. We are paying 4.5% construction loan while their advertise rate is under 3%.
Our interest doesn't go down when market goes down. The mortgage is variable but UP is the only direction.

As we are under construction we can't do much to change bank. So this lender makes use of our circumstances and cost us and arm and leg.

Incentivised Review No
Loan TypeVariable Rate
loans.com.au
Taryn C.loans.com.auSend a private message
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Alan
AlanCentral Highlands and Goldfields, VIC

Disappointing process from start to finish.

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRenovation
loans.com.au
Taryn C.loans.com.auSend a private message
Alan
Alan

Hi Taryn,
Email sent
Thank you
Alan

Alan
Alan
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Kris I.
Kris I.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Waste of time, messy and inconsistent service and unreasonable criteria

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
loans.com.au
Taryn C.loans.com.auSend a private message

We're sorry to hear you're unsatisfied with your recent experience with us. We will pass on your feedback to see what we can do to improve and provide training where necessary.

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scipio
scipioGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 2 likes

NOT Recommended - stressful, confusing, inefficient

published
Transparency
1/5
Customer Service
2/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJanuary 2022
Loan used forSecond Home
loans.com.au
Taryn C.loans.com.auSend a private message
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Apex G.
Apex G.
  • 3 reviews

Deceptive and dodgy

published

The initial rate and fee was fine but halfway through my loan they sent a letter stating they would now be charging a early payout fee of $500 . The main reason I went with them was because there was no early Payout fee in their contract. They also don't give you anyway of discussing it and act like it's in the contract now, but the contract I signed didn't have early payout fee listed. They assume that sending a letter stating they are changing their policies is contractually binding, which it's not but they count on most people not arguing about it with them. Their whole sales methods and call centre scripts scream dodgy operation.

Transparency
1/5
Customer Service
1/5
Application Process
2/5
Timeliness
2/5
Incentivised Review No
Loan TypeFixed Rate
loans.com.au
Taryn C.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
phoenix.black
phoenix.blackGreater Melbourne (Inner), VIC

Inhuman Service from uncaring people

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJanuary 2017
Loan used forSecond Home
loans.com.au
Taryn C.loans.com.auSend a private message
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Do not use this company

published

I applied for a car loan online and when the guy from the call centre called me he asked what my husbands wage was. I explained it was 60k a year. He then went on to say he can only use 30k per year because that’s all he has earned this financial year. How dumb can you be. He said we can’t service the loan which is just not true. Dumb dumb dumb

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
loans.com.au
Taryn C.loans.com.auSend a private message

Hi Amber, we're sorry to hear you're unsatisfied with your recent experience with us. A member of our team will be in touch with you soon to see how we can get you a better outcome.

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Mano
ManoSydney, NSW
  • 3 reviews
  • 3 likes

Asked for "Being Poor Tax"

published

They quoted me a 1% more interest rate for my car loan than what they have advertised on their website because I live in a rented house. Not sure if it's a norm in other places, but basically, if you are not rich enough to buy a house, you pay "Being Poor Tax"!

Incentivised Review No
Loan TypeFixed Rate
loans.com.au
Taryn C.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Experience with loans.com as an old customer

published

what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.

Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
loans.com.au
Taryn C.loans.com.auSend a private message

Hi Anish, we're sorry to hear you didn't enjoy your experience with us and faced some technical difficulties. So we can look further into this, can you please email customercare@loans.com.au with your full name and details of your experience?

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Page 1 of 6

Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Taryn C.loans.com.auSend a private message
Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

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