- Sign in
- Write a review
Customer service was excellent. From the start to the end everyone was very helpful. All questions were answered promptly and was so easy deal with . Thank you for everything from a satisfied customer
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
- 2 reviews
Coming from one of the big 4 banks, loans.com.au was a breath of fresh air, professional and friendly team with timely updates and on demand responsive support, thank you loans.com.au team
- 2 reviews
From first contact the team were friendly, professional and helpful with the application process.
Easy document uploads and a direct communication line whenever we thought of a question or wanted an update.
So thankful for the help!
Find out how loans.com.au compares to other Loans
Know better, choose better.
- 2 reviews
Researching home loans is hard but my process was easy from the first enquiry. I had multiple conversations with my assigned broker and we looked at multiple properties together. When I finally made the decision on the right property and my offer was accept, the rest of the loan process was simple and quick.
Thanks for the great 5 star review Brooke!
- 2 reviews
Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.
Thanks for taking the time to leave a great review Grant!
- 6 reviews
- 2 likes
Do not be taken in by the low advertised rate. While the interest rate is as advertised, we found the whole process with Loans.com.au confusing, with conflicting instructions received depending on who picked up the phone, and different instructions on the Loans.com.au portal (OnTrack) vs what was received verbally or via email. While we were supposed to be assigned with a Loan Manager, we hardly ever got to speak with the same person twice.
Loans.com.au had a tendency to (1)send multiple document requests & not everything was requested at once...
Read more; (2) requests or additional instructions sent on Friday evening close to the end of business day, which meant we lost processing days to weekends. To make matters worse, because of Loans.com.au inefficiency, we had to pay THEM for expedited processing to avoid delaying our Settlement for too many days and incurring a bigger penalty by the vendors. It was distressing and absolutely unfair we had to pay for their non-streamlined processes. Felt all most like we were dealing with amateurs or almost as if the low advertised rates was a ruse so that they end up earning from additional expedited processing fees. Not happy! Not recommendedHi Scipio, we're sorry to hear you're unsatisfied with your recent experience. We would like to look further into your case and see what we can do to get you a better outcome. Can you please email you...
Read morer full name mobile number to customerrelations@loans.com.au, and a senior member of our team will be in touch with you shortly.Related Articles
A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
I am a counsellor and disability support worker trying to rescue a dear friend from destitution. My friend was suffering through domestic violence for over three years. He was the victim of financial and emotional abuse. Unfortunately his partner fraudulently created a situation that led to me falling into arrears. Despite the turmoil and mental health crisis he was undergoing and is still healing through. He offered a reasonable settlement and repayment by accessing his super and would cover over 65% of the arrears with the rest of the amount...
Read more to be paid off with a fair and reasonable payment plan. This offer was rejected by one of the cruelest individuals i have encountered involved in customer service and financial lending. I feel they use predatory lending practices against vulnerable people who are trying their best to heal in the home They worked hard to secure. On top of refusing a reasonable payment arrangement according to the financial legislation is required by them to consider. They went further to put unnecessary legal fees on top of the arrears putting him into further debt and distress. The only proposition made to settle the account was to force him to sell my home. This company, who is in the business of obtaining the means of securing houses for property, are vindictively trying to create an insecure future for me. Do not be fooled by their low interest rates, because they have no heart when it comes to helping people get out of situations they have the ability to do. These lending practices are predatory at best and intentionally malicious at worst. He has been personally damaged by the utter lack of service he received and now we both have to work harder to battle against decisions made that put him into further financial hardship and risk of homelessness. This will consume so much of my energy and time that I will be unable to focus on helping others and preventing severe injustices. Don’t borrow from these people, they’ll force you to mortgage your future before they let you recover a past trauma that is ongoing.Hi there, we're very sorry to hear about your recent experience with us. We'd like to look into this further for you and see how we can get a better outcome for you and the borrower. Can you please se...
Read morend an email to collections@loans.com.au including full name, loan account number and mobile number, and our Collections Manager will be in touch with you soon to discuss your options.
From our first contact with Loans.com we received excellent service, there was help available each set of the way. I think it would have taken half the time to arrange the loan when compared to a traditional lender. Easy to use portal and great interest rates.
Thanks for your awesome review Barry we really appreciate the kind words!
Find out how loans.com.au compares to other Loans
Know better, choose better.
- 13 reviews
- 2 likes
Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.
Thanks so much for your 5-star review, we're so glad to hear we could assist!
- 3 reviews
- 3 likes
Laura and Aroha worked with me to secure a home loan, recently. They were outstanding to deal with. Efficient, great communicators. The process was very fast and finalised very quickly. I would not hesitate to recommend Loans.com. Thank you both and to the whole team.
Thanks for the 5-stars Lyndal! We're so glad you found us easy to deal with, and we appreciate the recommendation.
- 2 reviews
- 1 like
I followed up. Although my fixed rate is almost up (about 1% higher than variabke) I will still be charged a fee. They dont care if I leave. Customer care is zero
Hi Tass, thank you for your feedback.
We're sorry to hear of your experience. We pride ourselves on having a personable and attentive Customer Care team, so we take feedback like this seriously. So w...
Read moree can look into your individual case, can you please email us your full name and suburb of your security property and we will look into this for you.
What is your email address
Hi Tass, the best email for this is customercare@loans.com.au. Thank you
Find out how loans.com.au compares to other Loans
Know better, choose better.
Great friendly service and had no issues throughout the whole process of our Morgage. Extremely satisfied with the rate offered. There were no hidden extra costs that surprised me. I would certainly recommend loans.com.au to everyone.
The reviewer stated that an incentive was offered for this review
The whole process was so easy. The staff I spoke to were knowledgeable, helpful and friendly. The only negative I found initially was I didn’t have direct contact with my person once I found a house and had some questions. Overall super happy! Thank you
The reviewer stated that an incentive was offered for this review
Overall experience was great. website seemed a bit temperamental and not very clear to use but was useable once you get used to it. End of the day it was the best interest rate I could find to date!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Get an answer from our members and loans.com.au representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for the 5 stars Lily!