From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Welcome to refinancing in 2019! An impressive no-hassle, seam-free process.
I just refinanced my home loan and did the entire process online without meeting a single person - brilliant. The loans.com.au team was efficient, effective and saved me a shipload, a sweet saving of $6,000 per year in repayments! Stunning customer service at every turn of my application, loved the text message updates. Came across this non-bank lender on canstar.com.au and wanted to find a package that ticked all the boxes, no catches. Mission accomplished!
- Home Loans
so far so happy
Just refinanced our residential home loan with loans.com.au. Pretty smooth application process.Got the formal approval in 1 week!Always got response in a timely manner,does not matter we sent email,or in app message.The settlement is very quick,done in 1 week since the contracts posted back to loans.com.au.
The current rate is 2.88%.Pretty happy with it.The internet banking is basic but functional. The only concern is little bit worry about the rate will be jacked up for existing customer,according to others' review.Let time to tell it.
WARNING - Read the one star feedback first!! There is a very real difference between old and new customers comments.
Watch out for Loans.Com.au. They entice you in with attractive 'new' rates, only to then slowly make your home loan uncompetitive over time. At first I was very happy with the product.
But as all the interest rates were going down, Loans.com increased mine blaming some increased funding cost on the international market!!
They also don't pass on the full interest rate cuts by the RBA, so over time, my daughter's home loan rate with the Commonwealth Bank (a big four) was better than mine!
So I decided to call them to discuss this anomaly, as the...
A great product
My experience with loans.com.au was a good one. There home loan products are great, best value on the market and a great rate. I found the service to be excellent, customer service representatives were always very prompt to get back to us as, particularly as our 30 day settlement approached. Staff were friendly, informative and available. The online tool system is also user friendly. There were no unexpected hidden costs with this loan.
One of the lowest Home Loan interest rate
I am impressed with the wonderful service I received. The staff are very helpful and made the application process very easy. There were no hidden costs and and I received a very low interest rate.
Great Loan Great rate
I was thrilled with the service and professionalism I received from staff. They were friendly, informed and helped the process go smoothly. Thats on top of a great variable rate!
Great and efficient service
From the very beginning the interaction was efficient and informative. A very simple process to get everything sorted using their web portal. A fantastic customer experience. The products they offered were straight forward and what I needed. Waiting patiently to see that the interest rate has reduced after the recent drop in interest rates!!
Variation of existing loan
Good Customer Service. Credit department can drag on too long and ask to clarify basic things but that might be all lenders now. Fantastic rate and after service is excellent.
Flexibility creates easier lifestyle
Easiest loan process I could have imagined. Lender offers GREAT interest rates, top customer service, and flexibility that has literally changed our lifestyle! Wish we had not been on a fixed term loan with previous lender as we would have changed MUCH sooner to loans.com
low interest rates, prompt service
good customer service, professional and helpful, always prompt feedback, quick response times, very happy with the rates offered, system could have been a bit faster and improved, but all in all no problems at all, super fast settlement
We were referred to loans.com.au by a friend and we could not be happier. It as easier to navigate the application process than by the banks we used in the past. We are extremely happy with the rate and the awesome customer service. We could not speak more highly.
Lure you in with low rate, then raise it after you are with them while no one raise rate. Dodgy documentation fee of 250 for discharge , not sure if this is even legal. Pathetic retention team. The whole operation is basically using existing customers money to fund new customer discount. If old customer dont leave, they are profitable. If they leave, they got sludged with expensive fees. Stay away. There are better lenders out there.
Two words "WOW & THANKYOU !
Customer with NAB for 33 years ~ no loyalty & higher interest rates... Loans.com.au were amazing from beginning to end. The process was fast & easy... Staff were friendly & prompt! Fully recommend to others!
- Home Loans
Great service and a competitive rate
Since finding out about loans.com.au on a comparison site, I found them to have a competitive interest rate and fees. Once I started a pre-approval application, I was given a single point of contact to complete the process which was great. The process was easy. After purchasing a property, I was given a new contact person who guided me through the process. I am very happy with the provider overall and have already recommended to others.
Great Product and excellent customer service
Exceptional Customer Service: the people I have dealt were really dedicated, kept me inform throughout the process via emails, text and follow up phone calls. They made the process seem so easy.
No additional cost other than what I was told when enquiring for the loan.
Product: Very satisfied with the rate offered by Loans.com.au. Moved from a Big 4 bank as their lowest rate was nowhere close to the rate Loans.com.au offered. I’m saving a significant amount of money with them.
Currently waiting for their decision following RBA rate cut.
Quick and awesome service
Easy to use, low rates, quick turnaround times with their onTrack system that allows you to manage the entire process. Never had an issue with using the system and couldn’t be happier
Great Business model
Great business model taylored to make the whole process very smooth and the customer support team are great would recommend this product it has also saved us A lot of money
Great interest rate and great service
I can't speak highly enough about the great customer service I received from Loans.com. There were no hidden costs and the interest rate was great. My interest rate with my previous mortgage provider was really high so this was a great rate for me.
- Home Loans
I switched my home loan to Loans.com.au from ANZ. They didn't require a full application like many other lenders wanted. They have a top rate and no fees. I would definitely recommend them to anybody if your looking to pay off your home loan a lot faster. Also they have a easy to use phone app.
- Home Loans
Fast, efficient and friendly
Very happy with the whole process from application through to settlement. Help was always available by phone or email if needed. All aspects of the online process were simple, from uploading of documents to downloading mortgage documents for signing. Progress through the stages required was always up to date. A really friendly customer service attitude was the icing on the cake!
The rate is good, and it is quick and easy !
Can settle everything in just phone calls and their online OnTrack. You are always informed what is going on. Once all documents are uploaded, just need to wait for the settlement. Pretty good experience.
October 14th 2019 Update: Pretty good experience !
Just pay the first month fee (interest and principal) on Smart Money. It is easy to use and everything is as expected. The extra payment and withdraw is free and no limit. Pretty convenient.
So far so good. They just follow the RBA interest cut, 0.15%. Not full amount, but not too bad, other banks did the same.
Deciding to go with loans.com.au was a great decision. The whole process was easy, the staff where knowledgeable and the interest rate was better than my bank. Overall a really easy process.
Fantastic customer service
I recently moved my home loan from Bendigo Bank to loans.com.au and could not be happier with the service received and how quickly everything happened. Excellent service by the team at loans.com.au
We have just moved over from CBA to Loans.com.au and have only positive things to say about them. Not only were they extremely helpful, nothing was a problem. Their online application process with a secure way to upload all your important, confidential financial information was fantastic. It made the whole process go quite smoothly.
We would highly recommend changing over to this company. In fact I have already told my friends how great they have been to deal with. Keep up the good work.
Also, when you call them, you get to speak to an actual person in Australia, brilliant!
BEWARE: Loyalty tax for existing customers. Access to lower advertised rates blocked! Date: Aug 2019
I refinanced our home loan 3 years ago with loans.com.au. Standard P&I loan. It was a long process which I came close to withdrawing my application a number of times due to frustrations. I persisted because I was lured by the low advertised interest rate. However, over time my interest rate has crept slowly up and now well above their advertised rates. BEWARE, as an existing customer you will be locked out and unable to get their lower advertised rates. Loyalty tax on existing customers. A fact well hidden. Transparency?
But that is not the kic...
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