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Pulled my pre and post approved financing from under me at the eleventh hour leaving me financially exposed, I was upfront and honest about every aspect of the property from the first phone conversation. They have completely wasted my time and I'm potentially $55,000 out of pocket with no recourse.
- 2 reviews
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Trued to get the loan for appartment of the plan. Initial conditions of 90% LVR and high-density area (Wolli Creek) were the appartment is supposed to be were included in the application and the information provided clearly provided. Then the period of paper work came. All required documents were uploaded correctly. Loans did numerous mistakes in their forms which were corrected after a few requests. Finally application was submitted and preapproval issued. Then they were sent the agreement and this didn’t rise questions too. Finally, at the le...
Read morevel of valuation (we were explained they were planning to do a preliminary valuation of off-the-plan property, and we arranged the payment for it) something went wrong. They tried to arrange a visit of the appartment while it is a construction site, a valuation person called us completely confused not understanding why there is no appartment while everything was clear from the very beginning. All this mess ended up with secondary refusal stating that this is a high-density area where their loans starts only from 80% LVR. Obviously, people mixed all things us and does not have clear communications between department. Doesn’t feel like good place to search for loans. This is not a type of attitude one would like to have towards their money. P.S. paid valuation refunded.ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.