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loans.com.au
3.5 from 1,049 reviews · View Statistics

Reviews

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Tareq
TareqSydney, NSW
  • 4 reviews

Very Vindictive and non-cooperative

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Tareq, we've escalated this case to Customer Relations. A senior member of our Customer Relations team will be in touch ASAP with an official response.

Everything is great until it isn't

published

Terrible customer service and website. Have reset my password three times and still can't get onto the portal because it rejects the new password every time. Called multiple times to seek clarification on what information was required from the dealer and loans.com.au - both said it was all fine and they would figure it out between them. Well, our car has been sitting at the dealer for almost a week and we can't pick it up because neither party did what they said they would do, when they said they would do it.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Sarah, can you please email us with your application number, full name and phone number to customercare@loans.com.au, and we will get someone to escalate this for you.

Gerard
GerardPerth, WA

Another case of false advertising

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateMay 2021
Car ModelBMW 3 Series
1 comment
loans.com.au
Hayley G.loans.com.au
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check how much you will loan on a car first

published

After them pushing me to get my application through and hours on the computer getting forms to fill out that they lost twice only to be told they wont lend the amount that was talked about when i got the credit check because my brand new car isn't worth enough. the first thing that should have been checked is how much they will let you refinance on the car you have, not wait right up until the end to tell me. now I have a mark on my credit score for a loan that shouldn't have even gone through in the first place. pathetic system

Application Process
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
Arthur van der Merwe
Arthur van der MerweSydney, NSW
  • 8 reviews
  • 8 likes

unorganised and constantly asking for unrelated information.

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Car ModelHonda CRV
1 comment
loans.com.au
Hayley G.loans.com.au
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Tess
TessLatrobe
  • 5 reviews
  • 4 likes

Hoops and Hassle

published

Was successful in application, however, process was cumbersome and time confusing. Staff are friendly and helpful, so can't fault them but too many cooks spoils the brew. Definitely worth applying with them but there is plenty of room for improvement on their behalf.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Go here to get harassed!

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
3 comments
loans.com.au
Hayley G.loans.com.au
Girish B.
Girish B.

80007012. Girish Bahal. Just to prove this is an authentic review.

loans.com.au
Hayley G.loans.com.au

Thanks Girish, we'll pass this on to the Customer Relations team now.

pankaj d.
pankaj d.Perth, WA

Absolutely waste of time

published

I applied for a car loan as their website says it will be quick but these snails took 3 days to respond with rejections
Couldn't believe a person with 700+ credit score a 6figure salary job minimal debt couldn't satisfy their credit teams unimaginable criteria.
Please just avoid just avoid.
Choose someone who has office so you are not taking to the wall but to a person
Office times mentioned 7am-7pm AEST
ALTHO I live in Wa callEd them around 4pm AWST and their automated msg say its out of their service time which was 6pmAEST.
Thanks for wasting my time.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Joe
JoePilbara, WA

Do not waste your time! Pre Approval is a Myth!

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
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Pre approved

published

I applied for a car loan, got pre approved for the loan. Put a deposit on a car, only to be told the next day that because my wife was on Jobkeeper that they weren’t going to service the loan.....went elsewhere without any trouble. Would not recommend them.

Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Terrible customer service

published

Went through the whole process with this company for them to tell me that due to the company I work for receiving job keeper even though I am not, to decline my application.

They make you jump through so many hoops. Contacted me frequently to quickly pre-approve only for the final detail to be over looked.

This should be outlined from the beginning Ian sure any other company will be happy to take my money.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
Arun M
Arun MGreater Melbourne (Outer), VIC

Honest Advice - Stay away, felt Deceived.

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
2 comments
loans.com.au
Hayley G.loans.com.au
Arun M
Arun M
RenzoDemartini
RenzoDemartiniCanberra 2600, ACT

Told one thing over the phone and something completely different at application

published

Steer away from this company. Tell you one thing over the phone before applying and then change their words once a preliminary application has been submitted, shameful and frustrating behaviour.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
RVD
RVD
  • 3 reviews
  • 4 likes

Very dishonest

published

I was promised multiple times that funds will be transferred to Dealerships bank account as a same day transfer and was funds will show up in dealer bank account in 1 hr. This never happened, Dealer claimed he didn’t receive the funds even after 4 hours . Why would you call it a same day transfer if funds don’t transfer same day ? Why would you claim that funds will be there in 1 hr if you can’t deliver? Cannot get delivery on weekend and will now need to take time off work to pick up the car. Extremely frustrating and disappointing service !! Worried about the next few years I am locked in with this Organization. Don’t make promises you don’t intend to keep !!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateMay 2020
1 comment
loans.com.au
Hayley G.loans.com.au

Amateur Service

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateMay 2020
1 comment
loans.com.au
Hayley G.loans.com.au
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Questions & Answers

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti
Kaitiasked
loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
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