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loans.com.au
3.5 from 1,034 reviews · View Statistics

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Don't give you access to your property valuation report

published

As part of the loan approval process, lenders require a property valuation to be conducted on the property of interest. What loans.com.au does is get you to pay for the property valuation, but they refuse to release the report which YOU paid for. What is the explanation for this??? If we pay for something, we should be entitled to it.

Incentivised ReviewNo
Loan used forInvestment Property
1 comment
loans.com.au
Hayley G.loans.com.au
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Greg W.

Greg W.South East Queensland, QLD

Scammers

published

They hook you up with sugar low rates, then once you sign up they will increase the rates and will inform you those advertised rates are only for "new" customers. Disgraceful.

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1 comment
loans.com.au
Hayley G.loans.com.au
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Jasmine

JasmineGreater Melbourne (Outer), VIC

Incompetent, poor advice

published
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Customer Service
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1 comment
loans.com.au
Hayley G.loans.com.au
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Doreenrunner

DoreenrunnerMelbourne

  • 44 reviews
  • 26 likes

Just info collecting

published

Comparing loans and this company came top list of being a good company, I can say they are just interested on getting information but not in lending money. Car value 40k with a deposit of 25k cash. I consider having a good credit with no faults and only one credit card for 8 years with no balance, score around 770, with $2000 a month free after paying bills to pay a car monthly repayment and they said I can not pay $340 a month for 4 years for the car, so will just pay car outright.

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2 comments
loans.com.au
Hayley G.loans.com.au
Doreenrunner
Doreenrunner

Dont worry, already took decision to pay car cash instead of finance a bit. Did review not to go over deal but to let people know how is to try do business with loans.com.au

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Great Service

published

The service was friendly truthful. Everything happened as Jasmin said it would. couldn't be happier. There were no unexpected costs as everything was outlined in the first interview. Very satisfied with the whole experience.

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1 comment
loans.com.au
Hayley G.loans.com.au

Hi there, thanks so much for your awesome review. We'll share this with Jazmin and the team! If there's every anything we can do to make our service 5-star, please do let us know!

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Bella

Bella

  • 3 reviews

Incompetent at best

published
Customer Service
Application Process
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2 comments
loans.com.au
Hayley G.loans.com.au
Bella
Bella
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Will

Will

  • 2 reviews
  • 2 likes

Loans.com.au Breaching Privacy Legislation

published
Transparency
Customer Service
Incentivised ReviewNo
1 comment
loans.com.au
Hayley G.loans.com.au
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Dan

DanGreater Melbourne (Inner), VIC

  • 4 reviews
  • 8 likes

Terrible Product, feels like I got SCAMMED

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1 comment
loans.com.au
Hayley G.loans.com.au
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Daniel E

Daniel EGreater Melbourne (Outer), VIC

Terrible customer service and incorrect interest rate received

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Mark B.

Mark B.Greater Melbourne (Metropolitan), VIC

Non Bank Lender becomes a Bank!

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1 comment
loans.com.au
Hayley G.loans.com.au
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Bad Experience: Incompetent & Fake Loan Specialist

published

I have discussed my credit history and the loan details with their so call loan specialist because I don't want any credit enquiry if any issue, she said everything is good to go. I have applied but declined, when I have asked for reason for decline, they are saying as per guidelines it is declined but not sharing any reason. My credit report is being ruin because of their incompetence. They charged for property valuation $220 that no other lender i.e NAB, CBA, ANZ etc is charging. They said will refund $220 but after one week, but why?

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3 comments
loans.com.au
Hayley G.loans.com.au
Ali
Ali

I have sent my details to your customer relations email as you suggested but no one even replied to my email as I knew. Also I can see you guys added many 5 star fake reviews since 3-4 original bad reviews. Disgusting!!!!!

loans.com.au
Hayley G.loans.com.au
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Martin Oldfield

Martin OldfieldMetropolitan Adelaide, SA

Possibly the worst retail experience

published
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2 comments
loans.com.au
Hayley G.loans.com.au
Martin Oldfield
Martin Oldfield

You've had about 4 weeks to "look into it". Empty promises again.

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She

SheSouth West, QLD

  • 2 reviews
  • 6 likes

Bank balance decline

published

How can your income, credit check, deposit & valuation be approved, then you get declined because your bank balance will only be $5800 once your deposit is paid... shouldn’t a loan be approved based on your affordability to pay not your bank balance...

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3 comments
loans.com.au
Hayley G.loans.com.au
She
She

What I would like is a copy of the valuation report I paid for

loans.com.au
Hayley G.loans.com.au

Hi there, we will refer your case to Customer Relations. Please email customerrelations@loans.com.au with your full name and application number and we will look into this further for you.

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Terrible!

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1 comment
loans.com.au
Hayley G.loans.com.au
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Lentheric

LenthericGreater Melbourne (Inner), VIC

  • 2 reviews
  • 5 likes

No rate cuts, slightly lower rate offered for new customers only, even the big banks are offering better rates.

published
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Customer Service
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1 comment
loans.com.au
Hayley G.loans.com.au

Hi Lentheric, thanks for your detailed feedback. We'd like to escalate your case to customer relations, so if you could please send your full name, email address and loan account number to customerrelations@loans.com.au and we'll assist ASAP.

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check how much you will loan on a car first

published

After them pushing me to get my application through and hours on the computer getting forms to fill out that they lost twice only to be told they wont lend the amount that was talked about when i got the credit check because my brand new car isn't worth enough. the first thing that should have been checked is how much they will let you refinance on the car you have, not wait right up until the end to tell me. now I have a mark on my credit score for a loan that shouldn't have even gone through in the first place. pathetic system

Application Process
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
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Marco S.

Marco S.

  • 2 reviews
  • 3 likes

No rate cut again.poor internet banking design

published

They didn't pass rate cut again,while even big 4 banks did that.
the internet banking also not easy to work with. You can't get a transaction receipt easily and for a normal task needs to do a few back and forward to get it done. Not user friendly compared to other banks internet banking.

Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au
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Mick

MickSydney, NSW

Another rate cut not passed on!

published

Loans.com.au has again failed to pass on the November rate cut. Please avoid this lender at all costs as they do not care about existing customers!. I am sure they will reply with a scripted response about funding costs blah blah .... This organisation cannot be trusted to care about its existing customers. AVOID AT ALL COSTS

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1 comment
loans.com.au
Hayley G.loans.com.au
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2020homewa

2020homewaPerth, WA

So far so good

published

Andrew was super helpful in arranging my loan & the app once I could access (hint best to log in on the website home page) has been easy to use & easy to upload docs. I’m at the stage of printing, signing & returning mortgage docs after having my loan approved. It is a bit daunting doing it yourself & hoping all docs are in order but settlement is some time away so I have time to provide more or duplicate docs if required.
So far it’s been an easy, no fuss, no frills process. I would recommend loans.com.au if you’re ok with an amount of diy.

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1 comment
loans.com.au
Hayley G.loans.com.au

Hey there, thanks so much for the great feedback and the recommendation. If there's anything else we could do to make the service 5-star, please let us know!

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Maih

MaihSydney, NSW

  • 3 reviews
  • 2 likes

Biggest scammer of your money

published
Incentivised ReviewNo
Loan used forRefinancing
2 comments
loans.com.au
Hayley G.loans.com.au
Maih
Maih

No need. I have wasted too much of my time on empty promises from loans.com.au and your complaint department refused to pay my valuation fees back. I have now also filed a complaint with AFCA.

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Page 1 of 21
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Questions & Answers

Anna

Annaasked

loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam

fahqteamasked

loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti

Kaitiasked

loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

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