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loans.com.au
3.5 from 1,050 reviews · View Statistics

Reviews

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dave!
dave!Melbourne
  • 3 reviews
  • 5 likes

They changed early repayment conditions with no notice

published

They changed the early repayment conditions 12 months into my loan, it was $700 pro rata down over the life of the loan originally, then they changed it to $700 for the first two years of the loan and they made this change with no notice period.

I had made early repayments so would still be up for $290 in early repayment fees at the end, the change will cost me an extra $410, complaint lodged to AFCA.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateJune 2020
Elly
Elly Australian Capital Territory

Great rate!

published

Great customer service and follow ups/response timing. However there is a lot of paper work (re-finance) to submit to do this, but so worth the fantastic rate they are offering.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateMay 2021
Car ModelMazda CX-5 KF GT AWD, 2.2L Diesel
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for the great review Elly! If you have any further feedback on the application process or anything we could possibly do to make your experience 5-star, we'd love to hear it! You can send this to customercare@loans.com.au. Thanks again!

Tareq
TareqSydney, NSW
  • 4 reviews

Very Vindictive and non-cooperative

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Tareq, we've escalated this case to Customer Relations. A senior member of our Customer Relations team will be in touch ASAP with an official response.

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Everything is great until it isn't

published

Terrible customer service and website. Have reset my password three times and still can't get onto the portal because it rejects the new password every time. Called multiple times to seek clarification on what information was required from the dealer and loans.com.au - both said it was all fine and they would figure it out between them. Well, our car has been sitting at the dealer for almost a week and we can't pick it up because neither party did what they said they would do, when they said they would do it.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Sarah, can you please email us with your application number, full name and phone number to customercare@loans.com.au, and we will get someone to escalate this for you.

Gerard
GerardPerth, WA

Another case of false advertising

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateMay 2021
Car ModelBMW 3 Series
1 comment
loans.com.au
Hayley G.loans.com.au
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Next

check how much you will loan on a car first

published

After them pushing me to get my application through and hours on the computer getting forms to fill out that they lost twice only to be told they wont lend the amount that was talked about when i got the credit check because my brand new car isn't worth enough. the first thing that should have been checked is how much they will let you refinance on the car you have, not wait right up until the end to tell me. now I have a mark on my credit score for a loan that shouldn't have even gone through in the first place. pathetic system

Application Process
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
FJR
FJRSydney, NSW

Worked out exactly as stated

published

I was very cautious going into the application for a car loan as I had seen quite a few negative reviews that made it sound like the loan could fall apart at any time, however I have just settled on my loan and everything worked out perfectly. It was a very easy application process, the staff are so friendly and helpful, and the rate is amazing (up until settlement I was still thinking it must be too good to be true). I think as long as you don't try and hide anything in your application you won't have any surprises.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Hi there, thanks so much for choosing us. We appreciate you taking the time to leave your review. We'll share this with the team. If there's anything you can think we could do to make our service 5-star, we'd love to hear any further feedback.

Arthur van der Merwe
Arthur van der MerweSydney, NSW
  • 8 reviews
  • 8 likes

unorganised and constantly asking for unrelated information.

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Car ModelHonda CRV
1 comment
loans.com.au
Hayley G.loans.com.au

Go here to get harassed!

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
3 comments
loans.com.au
Hayley G.loans.com.au
Girish B.
Girish B.

80007012. Girish Bahal. Just to prove this is an authentic review.

loans.com.au
Hayley G.loans.com.au

Thanks Girish, we'll pass this on to the Customer Relations team now.

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pankaj d.
pankaj d.Perth, WA

Absolutely waste of time

published

I applied for a car loan as their website says it will be quick but these snails took 3 days to respond with rejections
Couldn't believe a person with 700+ credit score a 6figure salary job minimal debt couldn't satisfy their credit teams unimaginable criteria.
Please just avoid just avoid.
Choose someone who has office so you are not taking to the wall but to a person
Office times mentioned 7am-7pm AEST
ALTHO I live in Wa callEd them around 4pm AWST and their automated msg say its out of their service time which was 6pmAEST.
Thanks for wasting my time.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Joe
JoePilbara, WA

Do not waste your time! Pre Approval is a Myth!

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Pre approved

published

I applied for a car loan, got pre approved for the loan. Put a deposit on a car, only to be told the next day that because my wife was on Jobkeeper that they weren’t going to service the loan.....went elsewhere without any trouble. Would not recommend them.

Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au

Terrible customer service

published

Went through the whole process with this company for them to tell me that due to the company I work for receiving job keeper even though I am not, to decline my application.

They make you jump through so many hoops. Contacted me frequently to quickly pre-approve only for the final detail to be over looked.

This should be outlined from the beginning Ian sure any other company will be happy to take my money.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
Arun M
Arun MGreater Melbourne (Outer), VIC

Honest Advice - Stay away, felt Deceived.

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
2 comments
loans.com.au
Hayley G.loans.com.au
Arun M
Arun M
RenzoDemartini
RenzoDemartiniCanberra 2600, ACT

Told one thing over the phone and something completely different at application

published

Steer away from this company. Tell you one thing over the phone before applying and then change their words once a preliminary application has been submitted, shameful and frustrating behaviour.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
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Questions & Answers

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti
Kaitiasked
loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
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