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loans.com.au
3.5 from 1,034 reviews · View Statistics

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Kris

KrisSydney, NSW

  • 7 reviews
  • 1 like

Fast, friendly and effective service, give them a go!

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Hayley G.loans.com.au

Thanks for your 5-star review Kris we appreciate it!

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Prompt, helpful, easy

published

Great simple process, staff have been more than helpful and everything was done in a timely manner, they even helped with sending through forms and contacting the dealer about the release date for me.

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Hayley G.loans.com.au

Thanks for the great review Perry! We're glad you found our staff to be helpful and hope you enjoy your new Kia!

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KWill

KWillWestern District, VIC

Fantastic customer service

published

Customer service was fantastic from everyone. Simple and informative. Document portal easy and efficient. Couldn’t fault the process. Not having the intial Set up fee up front but added on is great!

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Hayley G.loans.com.au

Thanks for your awesome review! We appreciate the kind words and the 5-stars, and glad to hear you found our app onTrack easy to use.

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Don't give you access to your property valuation report

published

As part of the loan approval process, lenders require a property valuation to be conducted on the property of interest. What loans.com.au does is get you to pay for the property valuation, but they refuse to release the report which YOU paid for. What is the explanation for this??? If we pay for something, we should be entitled to it.

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Loan used forInvestment Property
1 comment
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Hayley G.loans.com.au
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C.Chaaya

C.ChaayaSouth East Queensland, QLD

  • 3 reviews

Great and fast service plus transparency

published

The customer service was the best among all the lenders I dealt with before including mortgage brokers. I got assessed over the phone and given an answer then and there. The refinance and new loan went smooth and as expected without any hiccups.

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Hayley G.loans.com.au

Thanks for your awesome feedback, we're so glad to hear about your wonderful experience!

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The reviewer stated that an incentive was offered for this review

Greg W.

Greg W.South East Queensland, QLD

Scammers

published

They hook you up with sugar low rates, then once you sign up they will increase the rates and will inform you those advertised rates are only for "new" customers. Disgraceful.

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Hayley G.loans.com.au
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Floyd T.

Floyd T.Sydney, NSW

Suprisingly Went Really Well

published

The loan application was amazingly smooth and the customer service team did a bang of a job. Shout out to them and the application was pretty quick. I managed to get the car in 4 working days from the start of the application plus the rates are pretty good compared to other competitors out there. I highly recommend them.

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Hayley G.loans.com.au

Thanks for your awesome feedback Floyd - glad to hear about your wonderful experience and we appreciate the recommendation!

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Jose

JosePerth, WA

  • 2 reviews
  • 1 like

Easy and smooth A to Z process

published

I wanted to see what other options were out there besides what the dealer was offering so I called loans.com.au where they advertised low interest car loans. I did not believe it at first but when I called I was told that my interest rate based on preliminary assessment would be less than 5% which is almost half of what the dealer was going to offer. I decided to go through the process. I was kept in the loop every step of the way. Their friendly staff responded to my queries promptly and ontrack was very easy to use and no paper printing was involved which is great especially now when we can do everything digitally. My loan was approved and settled in a matter of days after my initial inquiry. I would highly recommend this product.

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Hayley G.loans.com.au

Thanks for your awesome feedback Jess, we're so glad you had an awesome experience with loans.com.au!

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Shane S.

Shane S.Greater Melbourne (Metropolitan), VIC

Smooth loan process

published

Loans.com was very helpful in assisting me with my car loan. Everything has been done within a short period of time. Steps are clear and straightforward. Highly recommended loan service!

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Hayley G.loans.com.au

Thanks for your awesome feedback Shane, we're so glad you had an awesome experience with loans.com.au!

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Jasmine

JasmineGreater Melbourne (Outer), VIC

Incompetent, poor advice

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1 comment
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Hayley G.loans.com.au
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Doreenrunner

DoreenrunnerMelbourne

  • 44 reviews
  • 27 likes

Just info collecting

published

Comparing loans and this company came top list of being a good company, I can say they are just interested on getting information but not in lending money. Car value 40k with a deposit of 25k cash. I consider having a good credit with no faults and only one credit card for 8 years with no balance, score around 770, with $2000 a month free after paying bills to pay a car monthly repayment and they said I can not pay $340 a month for 4 years for the car, so will just pay car outright.

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Hayley G.loans.com.au
Doreenrunner
Doreenrunner

Dont worry, already took decision to pay car cash instead of finance a bit. Did review not to go over deal but to let people know how is to try do business with loans.com.au

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Kunal

KunalGreater Melbourne (Inner), VIC

  • 4 reviews

Best End to End process

published

Being an online company, I had the best customer experience. It was easy, quick, hassle free and a seamless end to end process. Secondly, communication from Loans.com.Au was outstanding and with minimal documentation. I have been with many other banks earlier but have not seen such a great experience. Thank you to the entire team of Loan.com.Au

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Hayley G.loans.com.au

Hi Kunal, thanks so much for your great review. We're glad you had an awesome experience and were happy with teh communication. We're lucky to have an awesome customer like you!

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MCT

MCTSouth East Queensland, QLD

  • 2 reviews

Fantastic customer service

published

My consultant was polite, knowledgeable, attentive, and made a daunting process easy and relaxed. I couldn’t be happier with the outcome of this process and really appreciated the level of information and clarification that was provided. Where other lenders didn’t even acknowledge my enquiry, my consultant followed up repeatedly to check when would be a good time for me and was nothing but accommodating and professional. 5 stars on all fronts.

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Hayley G.loans.com.au

Hi there, thanks so much for your kind words! We're so glad we could make your process easy and relaxed as possible. We really appreciate the 5-stars!

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The reviewer stated that an incentive was offered for this review

Debbo63

Debbo63AU

  • 5 reviews
  • 1 like

Cannot fault

published

Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process

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Hayley G.loans.com.au

Thanks so much for your wonderful review. We're glad you had a great experience and we appreciate your feedback on our onTrack and Smart Money apps!

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Laura

LauraSouth East Queensland, QLD

  • 2 reviews

Extremely impressed with the service!

published

From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.

Could not rate the experience higher, I was shocked at how good it was.

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Hayley G.loans.com.au

Hi Laura, thanks so much for leaving your review. We're so happy to be saving you more than $200 per month and you were happy with the experience. We're so lucky to have such an awesome customer like you!

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Excellent customer service

published

Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!

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Hayley G.loans.com.au

Thanks for your awesome feedback Jas, we're so glad you had an awesome experience with Ben and loans.com.au!

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su R.

su R.Illawarra, NSW

  • 2 reviews

I found it quick, friendly and easy process

published

It's my 2nd time to borrow money for my 2 different homes from loans.com.au, personally I have a good experience with these people. I found Precilia and Mike extremely helpful, customer focused and understood my needs.
I was happy the first time and happy for the 2nd time again.

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1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome feedback! We really appreciate it and are so lucky to have a customer like you. It makes us so happy to hear you had a great experience with loans.com.au not just once, but twice!

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Danielle

Danielle South East Queensland, QLD

Refinance Home Loan

published

10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.

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Hayley G.loans.com.au

Thanks for your kind feedback - we're glad you had a great experience with Laura and loans.com.au! We'll also share your feedback on onTrack with our app team. Thanks again!

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AndyE

AndyESydney, NSW

  • 2 reviews

Very good customer service

published

Our loan interview was very well conducted by Tanah. Went through things staightforwardly and calmly. We were very happy with the process. Explained everything clearly.
Rate was good and as expected

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Hayley G.loans.com.au

Thanks for your awesome review, Andy! We appreciate your feedback and are glad you had a great experience with Tanah!

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Fast and easy process

published

Tried a couple of different applications with other lenders and got annoyed and frustrated. Gave this mob a go and found a fast and easy process. Thanks Tanah Beattie who contacted me to finalise the application. Very pleasant and easy to talk to.

Incentivised ReviewNo
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your 5 star review Chris, we really appreciate it!

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Questions & Answers

Anna

Annaasked

loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam

fahqteamasked

loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti

Kaitiasked

loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

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