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- 4 reviews
The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.
- 3 reviews
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
I have completed many home loans and top up funds with Loans.com.au and they as a company have been brilliant for reliability to deliver a loan, provide easy to use process with online tools and excellent interest rates and minimal fees.
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Investment loan - Support received by loan specialist was great, no issue through out the loan process, easy to apply and track application online. Smooth settlement on time. Competitive rates. Would use Loans.com.au again.
Loans.com.au is so far the best lender I have used.
Very efficient and patient to answer questions.
System is easy to use with constant updates without a call.
Highly recommended.
I will definitely use them for my next purchase
We're so happy to hear you enjoyed your experience with us David! Thanks for leaving a great review.
The reviewer stated that an incentive was offered for this review
Quite satisfied with the rate offered and no additional surprises or costs involved. So quite happy with the service. The on track portal is so handy and user friendly I would recommend it
Thanks for the great review Chris!
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Me and my husband were part of our application . Customer service often rejects my calls saying we had helped her husband with the fact that half information is provided to him . I was not sent all the documents to my account . Was not cc’ed in all email conversations . Technically when two people are applicants they should be provided with same information. Their mobile application was extremely faulty and was not accepting login credentials of my husband and on my login we donot have all documents to complete . When customer service sent emai...
Read morel to us they have sent half documents . While posting documents we had double checked with customer service that day new customer service officer informed documents were half sent to us so we had to do another round of getting verifications for rest of the documents .Due to horrible customer service we had to do urgent settlement and had to pay $300 extra for urgency .Hi there, we're very sorry to hear you're unhappy with your recent experience with us. We'd like to look into this so we can get you a better outcome. Can you please email your full name, application ...
Read morenumber and mobile number to customerrelations@loans.com.au, and a senior member of our team will be in touch with you shortly.
Great customer service, always have someone to speak to.
There was no surprise unexpected cost with the processing of the loan.
We are very satisfied with the interest rate and customer support.
Thanks for the 5 stars! We're so glad to hear you enjoyed your experience with us.
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- 2 reviews
Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.
Thanks for taking the time to leave a great review Grant!
- 12 reviews
- 10 likes
they threatened to freeze my account because I fully offset my loans.
they also made discharging my loan so difficult. no forms available online, I had to call them up and go through the rigmorale with their retention process and taking way longer than normal banks. really unhappy with the process.
We're so sorry to hear you're unhappy with your experience and we'd like to look into your concerns. Can you please email your full name and mobile number to customerrelations@loans.com.au, and a seni...
Read moreor member of our team will be in touch with you shortly.
- 2 reviews
Received very prompt customer service from this company. Interest rate is very competitive for investment property. They didn't ask for unnecessary information and processed loan in timely manner with no hassle.
Thanks for taking the time to leave a great review!
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- 2 reviews
I was on the phone today with Emma from Customer Care regarding an interest rate review on my existing investment loan. I was initially unsure of how to open up with my queries ie. what is the best interest rate reduction they can give me?, how much difference will it make to go for other loan setups (var/ fixed)?, am I even eligible to get a different rate? etc etc. So many what-ifs going through my mind and so little knowledge on the topic (I'm obviously not a real estate expert). TBH I was surprised how many options I had and at how easily my options were explained to me. I 100% recommend these guys for giving quality customer service and also for staying competitive.
Thanks so much for your review and great feedback. We'll pass this on to Emma now!
Thanks to Jessica (Personal Lending Specialist) and Jordan (Support Officer) my investment loan refinance was completed in just over three weeks. The customer service and efficiency provided exceeded expectations and would not hesitate to recommend Loans.com.au to friends and family.
Thanks for the 5-star review Lawrence, we really appreciate it! We'll share this with the team.
Was with them for over 4 years. Horrible rate hikes out of step with the RBA. Then not even passing on the rate cuts. So glad to be out, but they made refinancing difficult.
We're sorry to hear about your experience. Please contact us with any further details or feedback you have for us on customercare@loans.com.au.
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
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Thanks for the 5 stars!