From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Not a happy experience
After some comparisons, reviews, etc I decided to approach them for a home loan. Rate was certainly attractive and initial team member was excellent to deal with. After going over some details & ascertaining what would be required we moved to submit an application and were given conditional pre approval.
Once we had found a property and advised them we were proceeding I found we had a different Account Manager who was also excellent as she worked to get this done. We started submitting all requested documentation and meeting all requested cond...itions. However, time was ticking down and whilst we kept getting assured things were on track we started to become concerned at the delays we were facing. There were 2 instances where they failed to respond to messages via the Ontrack portal which didn't help. We got to 1 week from due diligence when they changed the goalposts. I had informed them from the start I was self employed. Also from the start, they advised me company financials would NOT be required and I double checked with the consultant at the start to be sure, remembering that all calls are recorded. Now they suddenly required full company financials with only a week to go & my accountant was on leave :( Suddenly the lack of transparency became a major issue. With very little time left and a very intractable lender, my only way to resolve this was to go to my business bankers with an urgent request for help. Within 25 hours I had my funds. Yes, it cost me a slightly higher interest rate ( 1.87 vs 3.45 ) but at least I had my funds. From a big 4 bank no less. The other issue is I initially paid their quoted valuers fees only to be hit with a request for double that amount. Again, they didn't seem to know their own costs. Then the final rub. I was out & out lied to. As soon as it became clear that I may not be able to finance with them, I rang and discussed to see if there was any way forward. As it appeared no, I then asked for a copy of the valuation which I had paid for. I was informed they could not provide as it remained the property of the valuation firm, something I checked on & was advised most certainly not, it was indeed the property of loans.com.au. Again, I remind, all calls are recorded so all calls will be on record with them if they choose to check. All in all, it started very promisingly but dragged on and finally I withdrew the application. A major waste of time and the cause of major stress.
Such incredible service from start to finish
Matthew at loans.com.au was the epitome of a brilliant sales person. He was professional polite friendly and helpful and went above and beyond to provide information, always be available to talk (through my dozens of emails and calls each day) and help me get the best rate possible. I couldn’t fault the experience at all.
Process was very quick and effortless. Every staff member that contacted us was always super friendly and efficient. They were on top of our application at every stage and responded very promptly each time ensuring that we got our loan on time!
SMSF Invest Property Loan refinance
Wonderful man I spoke to originally. I tried to refinance my loan from StGeorge to a more competitive rate. This company has only just started taking applications for these types of loans. Their portal is clunky at best. I had promises broken, bad updates from many different staff (usually a different staff member each time ). I eventually got sick of waiting.... from the application being taken, I got up to over 5 weeks with still no answer. Up to 9 weeks now and still haven't got to settlement . I don't think this company is capable to arrange this specific type of finance, even though they advertise it and that the process is easy. I haven't done many things that are harder.
Made it so easy!
Lani and Mike were super quick to follow up, supportive and just wonderful in general! I'd recommend them and loans.com.au for making this a great process for first home buyers.
Straight up honest! Loans.com.au Offered what I was looking for, fast turn around, very positive experience, customer service is excellent. I highly recommend them, they not only beat a competitor by 2.5% but also $1200 less on application fee.
Best interest rates with smooth process
The customer service was excellent.
There was no unexpected extra cost.
The interest rates are the best in the market.
I don’t think anyone can beat them.
The whole process was very smooth.
Remarkable customer service
As an accountant and business manager, I've dealt with a number of banks and finance companies over the years and loans.com.au stand head and shoulders above all of them.
Yes, their rates are pretty competitive and their fee structure is definitely up there with the best (no ongoing admin/maintenance fees for example), but what blew me away was their responsiveness and friendliness. Any online query was responded to within an hour, I received daily updates when I needed them and phone calls and messages asking if they could help.
Great Service and Quick Process
Camelia and the loans.com.au were terrific from start to finish. A seamless process and great customer service. Thanks to the team and i highly recommend loans.com.au They tailored the loan to suit my needs.
Pre approval yes.. then no unless I find another 30k.
They pre approved me for a home loan of 396k. Then they redo the numbers and say I can only get 364k. How can I find extra 30k in 4 weeks. crap result
Awesome Customer Service from Mason and Garth
No Extra cost all the cost was explained before pre-approval stage
Very Satisfied customer service
Online Track app is great tool as you can see the progress of you application from start till settlement
Amazing Customer Service and very competitive interest rates !!!!!
The customer service was amazing. Very easy process & amazing interest rates. Team will guide you in every step and they listen to your requirement then accordingly they advise you the option. Highly recommended !!!!!
Great service, best rate available
Customer service was nice to interactive with and helped a fair bit with everything I needed.
They had the cheapest loan overall on the market - they were beaten on interest rate but the lack of monthly fees resulted in a lower overall repayment (monthly and end).
Would strongly recommend.
Great customer service!
The whole team at loans.com.au were amazing in helping me secure a car loan fast and at a very reasonable rate. Matthew especially was a great help in walking me through the process and provided great reassurance and advice. They stayed in contact throughout the whole process and even followed up via phone before the first payment to ensure everything was going smoothly and I was satisfied with the car I ended up choosing. I highly recommend their services and will certainly be recommending to family and friends, as well as using them again in the future.
Fast and easy application with no hidden fees
Customer experience of loans.com.au has always been pretty good. As a returning customer they were super helpful and fast in providing the best service. What made a huge difference is their upgraded online application and documentation process, everything is digital and really friendly. I like their low cost rates and no hidden fees. The team is super friendly!
Easy & Fast
Customer service is very nice and friendly! They helped me a lot and answered all of my questions, they are also super fast. Extremely satisfied with my experience and the rate of my loan.
Quick and Easy with very helpful staff
everything was so quick and easy and all the staff were so helpful and always available for any questions and help if needed, would recommend to everyone and would use again
Simple, fast and great customer service
Great service from the start with no extra cost. Im very happy with the rate. I've compared many loan providers and this one was the best rate and easy process.
Efficient and amazing staff
I recently had my loan settled through loans.com and I can honestly say it was such a quick progress with such amazing staff!
It was so easy to be through the paperwork and the staff couldn’t be any more helpful than they were, they were amazing
Excellent. Everything was smooth.
Mason was really helpful in getting the loan ready at the right time. If I'm getting a loan, now I know I can always trust loan.com.au. The whole process was smooth. Mason also kept me informed with where we were in the process. Very helpful, professional and easy to contact. Thank you for the loan, nobody can beat their interest rates . I'm very happy with the product and the car I bought. Thanks once again
Amazing customer service and very competitive interest rates
Perfect from the moment I contacted them and until the loan is settled its flawless. I actually amazed on their system and transparency. I just thought of trying as its recommended by OnebigSwitch just to compare the rates. Believe me no agent could beat their price. You need to look what is the emi you would be paying and not the interest rate alone as some banks or agents would trap you with lower interest rate but there are many hidden charges which will pile up on your emi. Excellent customer service on top is a bonus from these guys. Thanks to Adam and whole team ( cant remember the names) who helped me with same day settlement which is really surprising even for my car dealer.. Thanks to Onebig switch for recommending them as well
Worst company to deal with, website is constantly out of order
1. First time I had to call spoke to a girl who sounded like she was 18. She didn't understand basic loan terminology or interest. Hung up with no assistance. Sounded like they had backpackers operating the call centre.
2. Updated my bank details and they continue to use old details, even though they were updated in the account.
3. The website/customer portal is constantly out of order. Makes you login twice, messaging service deletes your comments.
This company is a joke. Plan on paying my loan out early to go elsewhere.
Awesome service, easy application, would recommend!
First time getting a loan and it was super easy with this company. No hold time when calling, super helpful and cheerful customer service, SUPER low interest rate and just an all round wonderful process.
Great Customer Service
Everyone I spoke to was very knowledgeable and answered my questions succinctly and professionally.
Nothing was too much trouble. Calls and emails were answered in a timely fashion. Very happy.
Easy & Quick!
We were very impressed with the team at loans.com.au. The whole process was easy & fast & they kept us updated the entire way. Found the interest rates to be very competitive as well.
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