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loans.com.au (page 3 of 3)

Home Loans, Car Loans
3.6 from 1,120 reviews · View Statistics
See the Best Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by loans.com.au


bebe26Sydney, NSW
  • 8 reviews

RUDE, BAD, I was late in paying 1 repayment, they charged me $623 in fees and no help and was so very rude, NO PLEASE


I have home loan with them, I was late 1 month and they charged me fees around $623, couldn't agree with payment arrangement. One of the rudest and unhelpful loan provider ever. Please listen, please don't go with them.

HIASydney, NSW
  • 7 reviews

Rate creep after settlement - set & forget existing customers


I had been with Loans.com around 4 years, at one stage even with 2 different loan rates (gap of 0.24%) for same product, while a month later they even dropped further to 3.49 (ie. trap to new customers). Rates keeps increasing for existing customers even when market is going down, so in short - they only target new customers with discounted lower rate at the expense of exsting ones (with higher rates). looking for refinance options (with tic:toc or Athena seems to be better option)

kiwi3Sydney, NSW
  • 8 reviews

Variable rate goes up, not advertised rate once you are a customer.

SDrSouth East Queensland, QLD
  • 2 reviews

Good experience


Overall I was very happy with the service and offering from loans.com.au. All staff especially my loan manager was very helpful and always available to speak with. Their online message function worked well and responses were received promptly.


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MiSeCanberra Central 2601, ACT
  • 2 reviews

Excellent Experience


I have had the most pleasant experience. They were really helpful, promptly replied to any message sent through the app. They went through lengths to explain the process as first home buyers we didn’t know much about what was next. I’ve had two staff assisting the entire time and whatever was said, was done. Very happy, I’ll stick with loans.com.au

Thani E
Thani ENorth Queensland, QLD
  • 2 reviews

Need to Consider


Customer service was excellent.
No unexpected extra costs were incurred.
I would be happy if the rate is the same as my other investment loans.
Would recommend Loans.com.au to my friends and relatives

  • 92 reviews

Professional service


A company that is a lot easier to deal with than the big banks. Always explained everything that was needed and were very prompt in providing information when requested. You are definitely kept up to date with everything that is required when taking out a loan. Smooth process. Would use again.

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Nathan S.
Nathan S.14 Nov 2019
JensGreater Melbourne (Inner), VIC

Perfect service throughout the process!


The service was personal and excellent!
They listened to my suggestions and provided options.
Quick turnaround.
They never dropped the ball and stayed in contact throughout the process, which was very clear.
Can highly recommend!



Pulled my pre and post approved financing from under me at the eleventh hour leaving me financially exposed, I was upfront and honest about every aspect of the property from the first phone conversation. They have completely wasted my time and I'm potentially $55,000 out of pocket with no recourse.


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So simple and easy to work with


Online process was easy and simple
Communication with agents was easy
Enjoyed the uncomplicated approach
Overall a simple and easy process
Now a happy home owner
Effortless process end to end, updating documents and getying information

Discoordinated, unprofessional, waste of time

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