1 photo
loans.com.au
3.6 from 1,085 reviews · View Statistics
See the Best Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by loans.com.au

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Cesar
CesarGreater Melbourne (Metropolitan), VIC

Easy process and excellent service

published

I’m very happy with all the process since the beginning till the end. Communication was perfect, and all information was so clear.

Customer service was excellent too and really responsive when needed.

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thanks for the great review Cesar! We're so happy to hear you had an enjoyable experience. Enjoy your new car.

Adam and Mason are the best for a car loan

published

Adam and Mason were very helpful with me in getting my loan process as easy as possible. Completely paperfree and quick response everytime and i felt like they were always available to answer my questions and doubts

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thank you for your review, Ikram! We're very happy to hear that Adam and Mason could assist you with securing your car loan. Enjoy your new Honda!

Great service and fast approval!

published
Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thank you for the awesome review, Ron! Enjoy your new car!

Jamie M.
Jamie M.Northern Region, NSW

Get some new wheels fast!

published

I’ve had 2 car loans with the team at loans.com.au and getting to settlement was very fast on both loans. Customer service was excellent, with super low interest rates. I highly recommend loans.com.au for a new or used car loan. I’d like to say a special thanks to Adrienne and Deborah. And a massive thank you to camelia for there hard work and helping me along the way. These girls will get you into a new set of wheels in no time. Thank you to all the team at loans.com.au you guys rock.

  • Thumbnail
  • Thumbnail
Transparency
5/5
Customer Service
4/5
loans.com.au
Hayley G.loans.com.au

Thank you Jamie for your amazing 5 star review! We are so happy to hear that Adrienne, Debra and Camelia have been able to help you secure 2 car loans.

Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Adeel
AdeelGreater Melbourne (Inner), VIC

Good customer service very good rates

published

I was offered the same advertised rate on the phone call and loan was approved at the same time. I didn’t have to wait for days for approval. Easy to use system and very friendly staff who responds quickly. Loan settled hassle free I am really impressed.

Transparency
4/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

We are so happy to hear that you enjoyed your experience and were able to get a car loan quickly and easily! Enjoy your new Toyota!

Libby
LibbyGreater Melbourne (Inner), VIC

Excellent Experience

published

Highly recommend this company. My experience was excellent from first enquiry to settlement. Uploading documents was easy and my customer contact Camelia was amazing keeping me updated throughout. When settlement was delayed due to sudden lockdown restrictions, staff were kind, caring and supportive. When finally able to settle process was quick, smooth and efficient. I couldn’t be happier with the rate and the service received and I would recommend to anyone looking for a car loan. Thanks to the team at loans.com.au

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thank you for taking the time to write such a wonderful 5 star review Libby! We are very happy to hear that Camelia and our team were able to assist you with getting your car loan.

frank
frank
  • 7 reviews
  • 2 likes

Never call back

published

I made an appointment to speak with consultant about acquiring car loan, I gave out some my details and loan request online to the customer service. She confirmed that a consultant would call me the next day at 12:30 to discuss this further. No one bother to call me. I'm glad they show their true colour before I applied for the loan. Not as good as some misreview.leading

Transparency
1/5
Customer Service
1/5
loans.com.au
Hayley G.loans.com.au

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Moira
MoiraGreater Melbourne (Inner), VIC

A great experience

published

I have a home loan with loans.com so I know they’re reliable. The low interest rate also sold me to stick with them for my car loan. I got a really prompt response after application. Everyone I’ve spoken to has been really friendly and staff took the time to explain everything I was unsure of.

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thank you for taking the time to write a fantastic review, Moira! We're so happy to hear that we've been able to assist you with your home loan and now your car loan. Enjoy your i30!

Easy car loan

published

The team at loans.com.au was awesome, very straightforward and transparent with how they deal with clients. The entire car loan process was seamless and very easy to understand. I am very happy I went with them for my car loan. will recommend to friends and family

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thank you for taking the time to leave a wonderful review, Robin! We are so happy to hear that you had an easy and enjoyable experience with us and that we were able to assist you with getting your car loan.

Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Paramjit
ParamjitMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Excellent service and quick loan approval

published

Really happy with process to go through all the way. It took just couple of days to approved. I never ever get any fast process service at all in recent years before this approval. Highly reccomend for best service and low rates.

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thank you for the 5 star review! We are so glad that you enjoyed your experience with us.

Felix Lim
Felix LimSydney, NSW
  • 4 reviews

Easy process from start to finish

published

The application and settlement process was simple and fast turnaround. Was updated of the status constantly. The settlement was also completed without issues and on time. Will definitely recommend Loans.com.au

Transparency
4/5
Customer Service
4/5
loans.com.au
Hayley G.loans.com.au

Thank you for the awesome review, Felix! We're glad to hear that you enjoyed your experience with us. If there is anything that we can do to make it 5 stars, please let us know!

SOM
SOM
  • 2 reviews

Excellent Support Team/Staff

published

Had a fantastic experience with Loans.com.au. It smooth from start to finish. It was very easy and seamless working with the loans.com.au team. Arvind was exceptionally well and explained the process, it was simple and straight forward. We even had a chat and he took time to understand my circumstances and needs.
After the Loan was approved, Nathan followed up with the remaining process and ensured I got the car within 2 days as discussed. Great job done! I would definitely recommend my friends to Loans.com.au and hope they would also have the same experience as mine.

Application Process
5/5
Timeliness
5/5
loans.com.au
Hayley G.loans.com.au

Thank you for the 5 star review! We are so happy to hear that our team were able to help you secure your car loan.

Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Matthew H.
Matthew H.Greater Melbourne (Metropolitan), VIC

Very easy process

published

I experienced great customer service and very fast responses each and every time I had a question regarding my loan. Considering this was my first loan and had many questions everything was handled perfectly.

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thanks for the 5-star review, we're so happy to hear about your positive experience Matthew. We hope you enjoy your new Hyundai!

Seamless and efficient

published

The service was excellent and it was all completed in a very short amount of time. Tiffany and Camelia worked wonders to settle everything within 2 days. There were no issues whatsoever.

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thanks for the awesome review! We'll share this with the team. We really appreciate you taking the time to leave your feedback!

Great service and experience

published

Thank you Tannah and Adrienne. Very helpful throughout the process, answering any queries I have promptly. DM me for referral code if you are planning to apply, you can get $150 off your fees!

Transparency
5/5
Customer Service
5/5
loans.com.au
Hayley G.loans.com.au

Thanks for the 5-stars Kelvin!

Page 1 of 10

Questions & Answers

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti
Kaitiasked
loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
See all loans.com.au questions

Get an answer from our members and loans.com.au representatives

loans.com.au

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.