From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Easy process and excellent service
I’m very happy with all the process since the beginning till the end. Communication was perfect, and all information was so clear.
Customer service was excellent too and really responsive when needed.
Adam and Mason are the best for a car loan
Adam and Mason were very helpful with me in getting my loan process as easy as possible. Completely paperfree and quick response everytime and i felt like they were always available to answer my questions and doubts
Great service and fast approval!
How was your customer service experience with this company?
Great customer service
Did you experience any unexpected extra costs or other issues while on this loan?
No issues, no extra fees just the application fee...How satisfied are you with the rate you received for this loan? Really satisfied
Get some new wheels fast!
I’ve had 2 car loans with the team at loans.com.au and getting to settlement was very fast on both loans. Customer service was excellent, with super low interest rates. I highly recommend loans.com.au for a new or used car loan. I’d like to say a special thanks to Adrienne and Deborah. And a massive thank you to camelia for there hard work and helping me along the way. These girls will get you into a new set of wheels in no time. Thank you to all the team at loans.com.au you guys rock.
Good customer service very good rates
I was offered the same advertised rate on the phone call and loan was approved at the same time. I didn’t have to wait for days for approval. Easy to use system and very friendly staff who responds quickly. Loan settled hassle free I am really impressed.
Highly recommend this company. My experience was excellent from first enquiry to settlement. Uploading documents was easy and my customer contact Camelia was amazing keeping me updated throughout. When settlement was delayed due to sudden lockdown restrictions, staff were kind, caring and supportive. When finally able to settle process was quick, smooth and efficient. I couldn’t be happier with the rate and the service received and I would recommend to anyone looking for a car loan. Thanks to the team at loans.com.au
Never call back
I made an appointment to speak with consultant about acquiring car loan, I gave out some my details and loan request online to the customer service. She confirmed that a consultant would call me the next day at 12:30 to discuss this further. No one bother to call me. I'm glad they show their true colour before I applied for the loan. Not as good as some misreview.leading
A great experience
I have a home loan with loans.com so I know they’re reliable. The low interest rate also sold me to stick with them for my car loan. I got a really prompt response after application. Everyone I’ve spoken to has been really friendly and staff took the time to explain everything I was unsure of.
Easy car loan
The team at loans.com.au was awesome, very straightforward and transparent with how they deal with clients. The entire car loan process was seamless and very easy to understand. I am very happy I went with them for my car loan. will recommend to friends and family
Excellent service and quick loan approval
Really happy with process to go through all the way. It took just couple of days to approved. I never ever get any fast process service at all in recent years before this approval. Highly reccomend for best service and low rates.
Easy process from start to finish
The application and settlement process was simple and fast turnaround. Was updated of the status constantly. The settlement was also completed without issues and on time. Will definitely recommend Loans.com.au
Excellent Support Team/Staff
Had a fantastic experience with Loans.com.au. It smooth from start to finish. It was very easy and seamless working with the loans.com.au team. Arvind was exceptionally well and explained the process, it was simple and straight forward. We even had a chat and he took time to understand my circumstances and needs.
After the Loan was approved, Nathan followed up with the remaining process and ensured I got the car within 2 days as discussed. Great job done! I would definitely recommend my friends to Loans.com.au and hope they would also have the same experience as mine.
Very easy process
I experienced great customer service and very fast responses each and every time I had a question regarding my loan. Considering this was my first loan and had many questions everything was handled perfectly.
Seamless and efficient
The service was excellent and it was all completed in a very short amount of time. Tiffany and Camelia worked wonders to settle everything within 2 days. There were no issues whatsoever.
Great service and experience
Thank you Tannah and Adrienne. Very helpful throughout the process, answering any queries I have promptly. DM me for referral code if you are planning to apply, you can get $150 off your fees!
Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
Get an answer from our members and loans.com.au representatives
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