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Signed up for a 2yr fixed loan and variable loan split 2 years ago now. In the 2 months between signing up and settlement, both the rates had increased despite no increase to RBA rates at the time. We only noticed this once our first payment was required (it was not communicated before this time). The "free" splits available to our package could not be used on the fixed loan component, which had we have known this, we would have split the amounts differently.
Loans.com.au customer service was poor after settlement, we were passed from customer ...
- 2 reviews
Excellent customer service, great communication especially with on track. I was impressed with how fast and simple the process was. Great interest rates and i am already recommending you to friends and colleagues.
The reviewer stated that an incentive was offered for this review
From start to finish the team I dealt with were amazing. Friendly, polite and professional. Our next loan we won’t have to shop around, we know where to go straight away.
The reviewer stated that an incentive was offered for this review
- 2 reviews
- 4 likes
After with them for more than 5 years and them not willing to review their rates for existing customers, I would say they do not know the meaning of Loyalty or there is no such word as Loyalty in their dictionary. If you are planning to take out a loan with them, be warned. They may offer you a very good rate initially. But once you are sucked in and review your interest even after a year with the interest offered to new customers there will be significant difference.
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While all other lenders have reduced their rates following RBA decision. LoansComAu is still reviewing how much to reduce its by - just ridiculous. I have been a customer for over 5 years and know first hand their false promises. They attract new customers with low rates and then quickly increase it to make more money!!! Time to refinance.
October 4th 2019 Update: Always the last lender in Australia to pass RBA rate cuts!! Only concerned about profits!!!
Customers affairs comes last for these guys. While all lenders passed on cuts, they are still deciding (or making huge profits by not passing rates cuts). I’m switching to Athena!!
- 2 reviews
The whole team were really helpful at all times. Response times were very good too.
I found the online process very easy to work with, even for a business owner, so bye bye big banks.
The reviewer stated that an incentive was offered for this review
- 8 reviews
- 8 likes
RUDE, BAD, I was late in paying 1 repayment, they charged me $623 in fees and no help and was so very rude, NO PLEASE
I have home loan with them, I was late 1 month and they charged me fees around $623, couldn't agree with payment arrangement. One of the rudest and unhelpful loan provider ever. Please listen, please don't go with them.
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The rate you get when signing up, is great, after it rolls over it will be significantly higher. Yo can ask for a better rate and it will be marginally better but expect to pay .20% more. The account close rate is the highest I've seen also, so you cant just change lender. Loans.com look after new customers but not existing customers.
June 5th 2019 Update: Advertised is for NEW loans only.
When asked why we are paying more than the advertised variable rate, their reply:-
The cost of funding to a loan that has already settled however is not...
- 2 reviews
Overall I was very happy with the service and offering from loans.com.au. All staff especially my loan manager was very helpful and always available to speak with. Their online message function worked well and responses were received promptly.
The reviewer stated that an incentive was offered for this review
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- 2 reviews
I have had the most pleasant experience. They were really helpful, promptly replied to any message sent through the app. They went through lengths to explain the process as first home buyers we didn’t know much about what was next. I’ve had two staff assisting the entire time and whatever was said, was done. Very happy, I’ll stick with loans.com.au
The reviewer stated that an incentive was offered for this review
Online process was easy and simple
Communication with agents was easy
Enjoyed the uncomplicated approach
Overall a simple and easy process
Now a happy home owner
Effortless process end to end, updating documents and getying information
- 2 reviews
- 1 like
Trued to get the loan for appartment of the plan. Initial conditions of 90% LVR and high-density area (Wolli Creek) were the appartment is supposed to be were included in the application and the information provided clearly provided. Then the period of paper work came. All required documents were uploaded correctly. Loans did numerous mistakes in their forms which were corrected after a few requests. Finally application was submitted and preapproval issued. Then they were sent the agreement and this didn’t rise questions too. Finally, at the le...
Read morevel of valuation (we were explained they were planning to do a preliminary valuation of off-the-plan property, and we arranged the payment for it) something went wrong. They tried to arrange a visit of the appartment while it is a construction site, a valuation person called us completely confused not understanding why there is no appartment while everything was clear from the very beginning. All this mess ended up with secondary refusal stating that this is a high-density area where their loans starts only from 80% LVR. Obviously, people mixed all things us and does not have clear communications between department. Doesn’t feel like good place to search for loans. This is not a type of attitude one would like to have towards their money. P.S. paid valuation refunded.Find out how loans.com.au compares to other Loans
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