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loans.com.au

loans.com.au (page 2 of 2)

Home Loans, Car Loans (See All)
3.6 from 1,139 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Quick, Easy, Responsive & Competitive

published

As a prospective first home purchaser, the team at Loans were patient with all my questions, explained everything in plain English, responded promptly to all enquiries, and offered the most competitive rate on the market. Their online system is both easy to use and very useful - convenient and efficient way to upload required documents, chat with Loans staff and see the progress of your application.

Transparency
4/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Loan TypeVariable Rate
Loan Start DateAugust 2019
Loan used forFirst Home
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The reviewer stated that an incentive was offered for this review

Misleading, terrible service and poor online management system

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeSplit
Loan Start DateAugust 2017
Loan used forFirst Home
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Susan
SusanPerth, WA
  • 2 reviews

Prompt customer service

published

Excellent customer service, great communication especially with on track. I was impressed with how fast and simple the process was. Great interest rates and i am already recommending you to friends and colleagues.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used forHome Construction
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The reviewer stated that an incentive was offered for this review

Great team

published

From start to finish the team I dealt with were amazing. Friendly, polite and professional. Our next loan we won’t have to shop around, we know where to go straight away.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used forHome Construction
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The reviewer stated that an incentive was offered for this review

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Pinnacle2050
Pinnacle2050Sydney, NSW
  • 2 reviews
  • 4 likes

They do not know the meaning of Loyalty

published

After with them for more than 5 years and them not willing to review their rates for existing customers, I would say they do not know the meaning of Loyalty or there is no such word as Loyalty in their dictionary. If you are planning to take out a loan with them, be warned. They may offer you a very good rate initially. But once you are sucked in and review your interest even after a year with the interest offered to new customers there will be significant difference.

Transparency
1/5
Customer Service
4/5
Application Process
4/5
Timeliness
4/5
Online Tools
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJune 2013
Loan used forFirst Home
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Patrick
PatrickSouth East Queensland, QLD

Worst online lender - no rate cut yet

published

While all other lenders have reduced their rates following RBA decision. LoansComAu is still reviewing how much to reduce its by - just ridiculous. I have been a customer for over 5 years and know first hand their false promises. They attract new customers with low rates and then quickly increase it to make more money!!! Time to refinance.

October 4th 2019 Update: Always the last lender in Australia to pass RBA rate cuts!! Only concerned about profits!!!

Customers affairs comes last for these guys. While all lenders passed on cuts, they are still deciding (or making huge profits by not passing rates cuts). I’m switching to Athena!!

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
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Happy borrower
Happy borrowerGreater Melbourne (Outer), VIC
  • 2 reviews

Bye Bye Big Banks

published

The whole team were really helpful at all times. Response times were very good too.
I found the online process very easy to work with, even for a business owner, so bye bye big banks.

Transparency
4/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Loan TypeVariable Rate
Loan used forHome Construction
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The reviewer stated that an incentive was offered for this review

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Great value and flexibility

published

Great interest rate and flexible terms. The customer service was amazing and beyond helpful. They provide a better product than the big banks - more personal and individually suited. Highly recommend to others.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Online Tools
5/5
Loan TypeVariable Rate
Loan used forRenovation
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The reviewer stated that an incentive was offered for this review

Birnie
Birnie
  • 2 reviews
  • 2 likes

Appallingly bad!

published

Got a construction loan to finish a renovation. Great service selling us on the loan but rubbish from then on. Twice "lost" redraw funds, can't count, zero answers. Massive regret!

Transparency
1/5
Customer Service
1/5
Application Process
4/5
Timeliness
1/5
Incentivised Review No
Loan TypeSplit
Loan Start DateSeptember 2018
Loan used forRenovation
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bebe26
bebe26Sydney, NSW
  • 8 reviews
  • 8 likes

RUDE, BAD, I was late in paying 1 repayment, they charged me $623 in fees and no help and was so very rude, NO PLEASE

published

I have home loan with them, I was late 1 month and they charged me fees around $623, couldn't agree with payment arrangement. One of the rudest and unhelpful loan provider ever. Please listen, please don't go with them.

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
HIA
HIASydney, NSW
  • 8 reviews
  • 6 likes

Rate creep after settlement - set & forget existing customers

published

I had been with Loans.com around 4 years, at one stage even with 2 different loan rates (gap of 0.24%) for same product, while a month later they even dropped further to 3.49 (ie. trap to new customers). Rates keeps increasing for existing customers even when market is going down, so in short - they only target new customers with discounted lower rate at the expense of exsting ones (with higher rates). looking for refinance options (with tic:toc or Athena seems to be better option)

Transparency
1/5
Customer Service
2/5
Application Process
3/5
Timeliness
3/5
Online Tools
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateAugust 2015
Loan used forFirst Home
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kiwi3
kiwi3Sydney, NSW
  • 8 reviews
  • 6 likes

Variable rate goes up, not advertised rate once you are a customer.

published
Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateOctober 2015
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Loans

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SDr
SDrSouth East Queensland, QLD
  • 2 reviews

Good experience

published

Overall I was very happy with the service and offering from loans.com.au. All staff especially my loan manager was very helpful and always available to speak with. Their online message function worked well and responses were received promptly.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Online Tools
4/5
Loan TypeVariable Rate
Loan Start DateApril 2019
Loan used forFirst Home
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The reviewer stated that an incentive was offered for this review

MiSe
MiSeCanberra Central 2601, ACT
  • 2 reviews

Excellent Experience

published

I have had the most pleasant experience. They were really helpful, promptly replied to any message sent through the app. They went through lengths to explain the process as first home buyers we didn’t know much about what was next. I’ve had two staff assisting the entire time and whatever was said, was done. Very happy, I’ll stick with loans.com.au

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Loan TypeVariable Rate
Loan Start DateMarch 2019
Loan used forFirst Home
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The reviewer stated that an incentive was offered for this review

So simple and easy to work with

published

Online process was easy and simple
Communication with agents was easy
Enjoyed the uncomplicated approach
Overall a simple and easy process
Now a happy home owner
Effortless process end to end, updating documents and getying information

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateFebruary 2019
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Dmitry
Dmitry
  • 2 reviews
  • 1 like

Discoordinated, unprofessional, waste of time

published
Transparency
1/5
Customer Service
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
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