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- 3 reviews
We took out this loan at 2.10 guaranteed for 2 yrs and since taking out the loan it’s gone up twice
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forRefinancing
- 8 reviews
- 2 likes
They were very helpful and replied to emails very promptly. I would highly recommend if you want to change to a company with good interest rates. They also have a good and easy to understand phone app and website.
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateAugust 2022
- Loan used forRefinancing
Thanks for the review, Lynda!
- 6 reviews
- 3 likes
From the moment I contacted Loans.com.au I was made to feel important and my business was important as well. Submitting documentation was reasonably easy as I was refinancing and had a few curly issues. However, once again, the staff were brilliant with helping me through the process. Nothing was too difficult for them. Overall a 5+ star rating and I've ended up with a loan 2% better than my old one!!! BONUS!!!
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forRefinancing
Thanks for the great review Karen!
Customer service impeccable and transition was flawless, thank you refinancing was easy
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forRefinancing
THanks for the great review Jodie!
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- 4 reviews
- 5 likes
Trying to get customer service is almost impossible. By the end of the first 6 months they had slowly raised my rate above the standard rate. I’m stuck & can’t get out of my loan, as I have stopped working & can’t refinance.
I’m worse off than I would have been if l had stayed with ANZ original home loan.
Stay where you are!
Loans.com.au have been the most expensive!
Disgusted!
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateOctober 2017
- Loan used forRefinancing
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.Clear, responsive and helpful. Rapid decisions, the App is very good for submitting documents and tracking early progress and staff are friendly and knowledgeable. Email communication was also ok and everything was completed on time, so full marks.
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJune 2022
- Loan used forInvestment Property
Thanks for the great review Brian!
speedy process, friendly staff, easy access by phone if you need help, not much paperwork like in other banks, you do everything online, I have consolidated all my debts, which I am very happy with. Thank you well done
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- Customer Service
- Application Process
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forRefinancing
Thanks for the 5 star review Jerry!
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It was so easy to transfer from NAB and save on great rates. All done in 2-3 weeks.
If I had known it was so easy I wouldn't have kept putting it off for so many years.
I just called one day to inquire and at the end of the call my application was half-done. I simply had to provide the required docs.
Too easy.
I switched over a primary loan and an investment. The investment loan rates are much lower with loans.com.au.
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- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forRefinancing
Thanks for much for your great review Merill!
It's been such a relief for me and my re-payments have come down significantly. This is the least I can do. Thanks a lot!
Our situation-buying two investment properties, total under $1 mil. Initial sales call made everything sound very easy. Experience was far from. Extremely painful at every step. Online software sucks big time. Partnering with loans.com.au is up there with life’s biggest regrets, never again. Good for basic home loan, anything beyond go elsewhere.
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- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJune 2022
- Loan used forInvestment Property
Hi Sonia, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mob...
Read moreile number and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.Find out how loans.com.au compares to other Loans
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I have now successfully applied for 2 loans with www.loans.com.au, and the reason I came back was that the first one was so easy. I wasn't let down on the 2nd application, and although being a little more complex, the loans team were excellent in their communication, and made the process as smooth as it could possibly be.
I have no hesitation in recommending www.loans.com.au - they are competitive, professional, and easy to work with.
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Thanks great for the review Tim
The loan procedure was dotted with endless automated obnoxious emails and Web portals. At no stage did I talk to a single human being. Avoid this site as their service is impersonal beyond words and it meant the entire process we were treated as just another number. It was so garbage a service offer that i don't recall if they were timely or not with their process.
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- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forInvestment Property
After putting off refinancing for years because of the hassle ,loans.com.au made the process pain free.
Exceptionally happy with the service. After refinancing our monthly payments have virtually halvedmaking it possible to own our home much quicker
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- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forRefinancing
Thanks for the great review Sharon!
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- 2 reviews
My experience with 1st class. I did have my concerns about not dealing with a major bank, but they made it so easy and simple from the start to the finish. It was actually easier to deal with then the big banks. Always kept up to date with their on-line portal, so you could track how the loan was progressing. No extra costs involved once the loan started and when it finished. The service and rate of the Loan was outstanding.
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- Customer Service
- Application Process
- Timeliness
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- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateMay 2022
- Loan used forRefinancing
Thanks for your 5 star review Brett
The customer service is highly professional and friendly. There where no unexpected cost. All cost involved for refinancing where discussed before hand. Best interest rate at the time. Very happy with loans.com
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- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forRefinancing
Thanks for your feedback Dunja
The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan Start DateMay 2022
- Loan used forRefinancing
The reviewer stated that an incentive was offered for this review
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Hi, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile nu...
Read morember and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.