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From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviews
- 3 reviews
The whole process of pre-approval to settlement is seamless and quick, unlike the Big 4. This is my 3rd Home Loan transaction with www.loans.com.au
My lending Manger Brodie and Support Officer Sharney went above and beyond to assist me with any queries I had. Both were absolutely prompt and always approachable and assisted me right from initial query for a home loan to settlement.
Very happy with the whole process. Look forward to work with Brodie and Sharney again next year and beyond. You guys are truly amazing.
Thank you so much for your support.
- 5 reviews
- 4 likes
We were very apprehensive from the start after being with one of the big 4 for many years...the whole process from start to finish was simple with the "On Track" app...we now have a great rate...if you are considering changing your home loan "JUST DO IT" and kick the big 4 to the Kerb..Thanks Loans.com.au..
Thanks for your awesome review! We're so glad we could assist.
From our first contact with Loans.com we received excellent service, there was help available each set of the way. I think it would have taken half the time to arrange the loan when compared to a traditional lender. Easy to use portal and great interest rates.
Thanks for your awesome review Barry we really appreciate the kind words!
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Was with them for over 4 years. Horrible rate hikes out of step with the RBA. Then not even passing on the rate cuts. So glad to be out, but they made refinancing difficult.
We're sorry to hear about your experience. Please contact us with any further details or feedback you have for us on customercare@loans.com.au.
- 10 reviews
- 2 likes
Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.
Thanks so much for your 5-star review, we're so glad to hear we could assist!
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- 7 reviews
- 1 like
On a Monday I wanted a loan and contacted my existing bank and loans.com.au to get ready for an auction on Saturday. Loans.com.au worked so quickly to help me out, my existing bank only called me a week after the auction has closed (another online lender).
Loans.com.au jumped into action immediately the process was very well explained and the 'On-Track' software made the process very easy, I knew at every stage where I was up to and if anything was required of me. My sale did have its complications but any calls I made to them generally sorted...
Read more the issues out or they called me back. Their turn around time on clarifications and escalations was exceptional. The online process was easy and their process throughout has been stress-free. I have now received the loan and their 'Smart Money' app is very easy to use and change the loan based on your needs. The team were very knowledgeable and helpful, I would recommend giving them a call, I've used multiple online lenders and they definitely have been the best so far.Thanks for your 5-star review Kris we appreciate it!
The reviewer stated that an incentive was offered for this review
As part of the loan approval process, lenders require a property valuation to be conducted on the property of interest. What loans.com.au does is get you to pay for the property valuation, but they refuse to release the report which YOU paid for. What is the explanation for this??? If we pay for something, we should be entitled to it.
Hi John, thanks for taking the time to leave a review.
We confirm that as advised by your lending manager, we are unable to agree to your request for a copy of the valuation undertaken on the property offered as security for your loan application....
Read more The reason for that decision is that in in accordance with Points 4 and 5 of the Declaration of the completed application form, the Declaration states that any valuation relied upon by the lender to assess the application for finance is for the purpose of the lender and the mortgage insurer only. The valuation is a commercial document provided to the lender by the valuer, and we therefore cannot provide you with a copy. If you have any further questions please do feel free to reach out to our team at customerrelations@loans.com.au and we'll do what we can to assist.
- 3 reviews
The customer service was the best among all the lenders I dealt with before including mortgage brokers. I got assessed over the phone and given an answer then and there. The refinance and new loan went smooth and as expected without any hiccups.
Thanks for your awesome feedback, we're so glad to hear about your wonderful experience!
The reviewer stated that an incentive was offered for this review
- 4 reviews
Being an online company, I had the best customer experience. It was easy, quick, hassle free and a seamless end to end process. Secondly, communication from Loans.com.Au was outstanding and with minimal documentation. I have been with many other banks earlier but have not seen such a great experience. Thank you to the entire team of Loan.com.Au
Hi Kunal, thanks so much for your great review. We're glad you had an awesome experience and were happy with teh communication. We're lucky to have an awesome customer like you!
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- 5 reviews
- 1 like
Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process
Thanks so much for your wonderful review. We're glad you had a great experience and we appreciate your feedback on our onTrack and Smart Money apps!
10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.
Thanks for your kind feedback - we're glad you had a great experience with Laura and loans.com.au! We'll also share your feedback on onTrack with our app team. Thanks again!
Fantastic service with excellent advice to suit our situation, nothing was too difficult and easy to understand
Our lending manager offered fantastic service with professional advice to suit our situation. She was clear and concise with her information and helped us through the application process and as such we found this to be simple. It's great to get through to a human not an automated machine when you need to contact them. Highly recommend the service and competitive rates.
Hi there, thanks so much for your review. We're so glad you had a great experience with loans.com.au for your investment property.
We had an excellent conversation in regards to our loan objectives with our loansonline advisor. There was clarity in regards to loan structure and rates. We felt comfortable discussing our situation and received great advice.
Thanks so much for your kind words Mick and Liza, we're so glad we could assist!
Very satisfied, pleasant and prompt service
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Thanks for your review Jacqueline we appreciate it!
Andrew provided the best customers service . He knew what he was doing and was on the ball all the time. I would definitely go through Andrew and his team again
Thanks for your kind words Justin! We've just shared this with Andrew and the team.
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Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
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Wow what great feedback! We're so lucky to have a customer like you and so glad Brodie and Sharney provided you with such a great customer service experience. Thanks so much for your kind words and recommendation.