loans.com.au

We took out this loan at 2.10 guaranteed for 2 yrs and since taking out the loan it’s gone up twice

They were very helpful and replied to emails very promptly. I would highly recommend if you want to change to a company with good interest rates. They also have a good and easy to understand phone app and website.

From the moment I contacted Loans.com.au I was made to feel important and my business was important as well. Submitting documentation was reasonably easy as I was refinancing and had a few curly issues. However, once again, the staff were brilliant with helping me through the process. Nothing was too difficult for them. Overall a 5+ star rating and I've ended up with a loan 2% better than my old one!!! BONUS!!!

Customer service impeccable and transition was flawless, thank you refinancing was easy

Trying to get customer service is almost impossible. By the end of the first 6 months they had slowly raised my rate above the standard rate. I’m stuck & can’t get out of my loan, as I have stopped working & can’t refinance.
I’m worse off than I would have been if l had stayed with ANZ original home loan.
Stay where you are!
Loans.com.au have been the most expensive!
Disgusted!

Clear, responsive and helpful. Rapid decisions, the App is very good for submitting documents and tracking early progress and staff are friendly and knowledgeable. Email communication was also ok and everything was completed on time, so full marks.

speedy process, friendly staff, easy access by phone if you need help, not much paperwork like in other banks, you do everything online, I have consolidated all my debts, which I am very happy with. Thank you well done

If I had known it was so easy I wouldn't have kept putting it off for so many years.

I just called one day to inquire and at the end of the call my application was half-done. I simply had to provide the required docs.

Too easy.

I switched over a primary loan and an investment. The investment loan rates are much lower with loans.com.au.

Our situation-buying two investment properties, total under $1 mil. Initial sales call made everything sound very easy. Experience was far from. Extremely painful at every step. Online software sucks big time. Partnering with loans.com.au is up there with life’s biggest regrets, never again. Good for basic home loan, anything beyond go elsewhere.

I have now successfully applied for 2 loans with www.loans.com.au, and the reason I came back was that the first one was so easy. I wasn't let down on the 2nd application, and although being a little more complex, the loans team were excellent in their communication, and made the process as smooth as it could possibly be.

I have no hesitation in recommending www.loans.com.au - they are competitive, professional, and easy to work with.

The loan procedure was dotted with endless automated obnoxious emails and Web portals. At no stage did I talk to a single human being. Avoid this site as their service is impersonal beyond words and it meant the entire process we were treated as just another number. It was so garbage a service offer that i don't recall if they were timely or not with their process.

After putting off refinancing for years because of the hassle ,loans.com.au made the process pain free.
Exceptionally happy with the service. After refinancing our monthly payments have virtually halvedmaking it possible to own our home much quicker

My experience with 1st class. I did have my concerns about not dealing with a major bank, but they made it so easy and simple from the start to the finish. It was actually easier to deal with then the big banks. Always kept up to date with their on-line portal, so you could track how the loan was progressing. No extra costs involved once the loan started and when it finished. The service and rate of the Loan was outstanding.

The customer service is highly professional and friendly. There where no unexpected cost. All cost involved for refinancing where discussed before hand. Best interest rate at the time. Very happy with loans.com

The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.