From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
easy all online
the customer service team were very helpful through out ,everthing online is a big plus only curved ball is you need a printer scanner lowest interest rate way ahead of the big four
Loans,com,au was a pleasure to deal with,the process was quite easy,all the staff we dealed with were very friendly and helpful,The rate we received was very good as well,definately recommend.
It is simple perfect
Everything is simple perfect. Very quick, simple procedure. Very nice efficient customer service and pleasant helpful staff. Instructions are very simple and straight forward and response by staff quick and kind. All together amazing service.
competitive rates and paperless loan progress
From start to finish the team I dealt with were amazing
0700-1900 customer service time was convenient and professional service on the phone.
online chat customer service was very good.
I am happy in conclusion.
I highly recommend loans.com.au
July 19th 2019 Update: Simple. Paperless. Quick. And easy
Very happy we switched to loans.com.au Great range of accounts and fantastic customer service.
Their customer service is beyond excellent and the call centre is very helpful...
Paid for a valuation and then declined loan
During the loan process, Loans.com.au requested a valuation of the property (our up front cost) and then subsequently denied the loan. Is this a normal practice or just unique to this company?
Highly competitve interest rate and surprisingly so easy to deal with.
My experience started off with Cameron who took down financial details & features that I was seeking in my home loan. From there the whole experience flowed on seamlessly with the rest of the team. It was indeed the best experience I have ever had in refinancing a property. I would recommend to anyone without hesitation.
Great experience all round!
Loans.com.au were fantastic to deal with. They were always easy to get in contact with and always very helpful. Great low interest rate too. I would Highly recommend them as a lender!
Excellent loan product with friendly service
Loan.com.au had such a low interest rates, the service is fast and friendly, easy to apply and everything was done online, excellent communication and transparency, I am so happy to being with you guys !
Service was freindly and prompt, questions answered immediately nothing too much bother, anyone i spoke with was knowledgeable.they seemed transperent in there product's no hidden fees and charges well worth looking into
Refinanced my home loan & found the experience super easy, fast & friendly. After comparing all fixed home loan rates - they had the best offer. They also offer a 'rate lock' which does cost but gives you peace of mind that the rate you first choose will be the rate you get at settlement. The online portal was easy to use too but you can always call someone if you have trouble. The only thing I would suggest is 24x7/365 call centre hours. Currently they offer 7am to 7pm Mon to Fri.
Beware the low rate offers. They only last a few months and up it goes.
Best rates advertised. Once hooked, up it goes while still offering new customers the good rate. I moved loan provider. The saying goes. If its too good to be true….
Great rate for now...let’s see what happens next
Super helpful and easy to deal with. Was on very tight time line and they got everything through. Excellent communication and transparency. We’ll see what happens with the rate now!
Smooth process & good rate
I think this is by far the fastest loan refinance process I have experienced. Five and a half weeks from application to settlement. I’m saving around 1% from my previous mortgage provider. Good basic homeloan product.
Jason was really helpful, patient & responsive.
The app was great, a few little glitches but on the whole made the process a lot smoother.
Great low rates! Good service
I just refinanced after being with my bank for over 20 years because loans.com.au had such a great rate! It was quite easy to apply and everything was done online.
Better than the big boys
I would thoroughly recommend loans.com.
Just signed up for a car loan, after refinancing home loan.
Staff always helpful along the way
No more fees
Easy online portal for both loans
What more can you ask for ?
Say goodbye to big banks. I did
- Home Loans
Loans.com.au helped me refinance my existing home loan and consolidate debts with other lenders. The rate on offer was outstanding and the customer service was exceptional.
They delivered on everything as promised and I would have no hesitation recommending Loans.com.au
Very easy to deal with
re-financed with loans.com after being told I can not buy a investment property.
Was able to borrow enough to re-finance and then buy the investment property on top of it.
All for a great rate and quick customer service- have already recommended to other people.
So smooth and easy
The customer service from loans.com.au was excellent, very helpful and professional. I had no extra costs or issues at all and the interest rate was fantastic. I cant recommend these guys any more highly. Very Impressed!!
- Home Loans
We were very happy with customer service agent Nick. When we didnt understand something it was no problem for them to help us. It was a long process though but differently worth it.
Over the moon having my own home
The customer service has been outstanding couldn’t have asked for better people to talk to
No additional cost involved
Staff kept me informed all the way
Fantastic interest rate better than the big banks
Customer service above & beyond
I was referred to loans.com.au by a friend, just after one phone call to them I was extremely impressed with their leave of customer service. The whole process of refinancing my home has been a very smooth stress free experience.
Great low rate
Very easy to deal with. The online loan application is easy to use, simple and everything is tracked. The staff are very friendly and I highly recommend this company. The rate was best I could find, very happy
A1 Customer Service!
i refinanced my home loan and consolidated my debts with loans.com.au and couldn't be happier. Truly happy, extremely satisfied and such a professional organization to deal with. Lee was an absolute delight to deal with. He was happy to answer all my questions no matter how repetitive I was. Extremely happy with the on going service from ALL the team. From the initial inquiry this origination was A1 in customer service. Rates are the best going around, simple online access and smooth sailing with all the communication between me and the Team. Highly recommend loans.com.au, quick, smart and super efficient with money. Pleasure dealing with them.
- Home Loans
Need to Consider
Customer service was excellent.
No unexpected extra costs were incurred.
I would be happy if the rate is the same as my other investment loans.
Would recommend Loans.com.au to my friends and relatives
A company that is a lot easier to deal with than the big banks. Always explained everything that was needed and were very prompt in providing information when requested. You are definitely kept up to date with everything that is required when taking out a loan. Smooth process. Would use again.
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