From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Avoid - after almost 5 years with loans.com.au They do not give you the service you deserve!
Initially, they were great, easy process, great rate. Within a very short time the rate was increased multiple times (RBA did not raise) claiming borrowing costs overseas impacted the business, no choice but to raise interest rate. The rate went from competitive to higher than major banks. Customer service is terrible, for an online bank, they do not make it easy for customers to contact. If you email/message them through the online portal, they reply you have to call them. When you call, you are then placed on hold for over half hour wait...ing to speak to a customer service rep - this happened on multiple occasions. If you have a query in relation to any pending transactions on your savings/cheque account, they are no help at all. They give you a stock standard reply to contact the merchant, they cannot help but don't worry, if the transaction hasn't become "financial" within 30 days, it will automatically expire! Bad luck if it's a significant amount and you cannot contact the merchant, you literally have to wait 30 days to access your OWN money!! I would never deal with an online bank again, happy we have now refinanced with the Bank Of Melbourne - at least I can walk into a branch and have any queries/concerns dealt with in a professional manner. Would not recommend loans.com.au
Don't be fooled
The initial service, fees, and rates were good. Now they offer new customers much lower rates and blame funding tranches. Existing clients ripped off. They will not reply to emails. The service is shocking.
Re-financing process went very smooth and received a great rate and service. Their online tool, onTrack, works very well to inform customers of the application progress and to download and upload documents at your own time and be able to access them easily at one location at any time later.
Great offering and service
So far am delighted with the service and product from loans.com.au. Their customer service has been excellent and my former bank conceded there was no way they could compete with the interest rate offered. I will stand to save several hundred dollars a month and the transition was made very easy for me.
Would highly recommend
I just refinanced my home loan with loans.com.au and I highly recommend them. A friend recommended them to me and Im glad she did. Everyone I spoke to were really helpful. I did have problems with the app but logging in online to upload documents I had no issues. Excellent rates too
What a great loan and service!
Our experience with loans.com.au was way beyond our expectation! The team at loans.com.au was excellent. They made our refinance as easy as it can be. The rate of 2.88% was half a percent less than what we had earlier. We have already recommended this to two of our friends!!
Welcome to refinancing in 2019! An impressive no-hassle, seam-free process.
I just refinanced my home loan and did the entire process online without meeting a single person - brilliant. The loans.com.au team was efficient, effective and saved me a shipload, a sweet saving of $6,000 per year in repayments! Stunning customer service at every turn of my application, loved the text message updates. Came across this non-bank lender on canstar.com.au and wanted to find a package that ticked all the boxes, no catches. Mission accomplished!
- Home Loans
so far so happy
Just refinanced our residential home loan with loans.com.au. Pretty smooth application process.Got the formal approval in 1 week!Always got response in a timely manner,does not matter we sent email,or in app message.The settlement is very quick,done in 1 week since the contracts posted back to loans.com.au.
The current rate is 2.88%.Pretty happy with it.The internet banking is basic but functional. The only concern is little bit worry about the rate will be jacked up for existing customer,according to others' review.Let time to tell it.
WARNING - Read the one star feedback first!! There is a very real difference between old and new customers comments.
Watch out for Loans.Com.au. They entice you in with attractive 'new' rates, only to then slowly make your home loan uncompetitive over time. At first I was very happy with the product.
But as all the interest rates were going down, Loans.com increased mine blaming some increased funding cost on the international market!!
They also don't pass on the full interest rate cuts by the RBA, so over time, my daughter's home loan rate with the Commonwealth Bank (a big four) was better than mine!
So I decided to call them to discuss this anomaly, as the...
One of the lowest Home Loan interest rate
I am impressed with the wonderful service I received. The staff are very helpful and made the application process very easy. There were no hidden costs and and I received a very low interest rate.
Very Fast and friendly service
Great friendly service and had no issues throughout the whole process of our Morgage. Extremely satisfied with the rate offered. There were no hidden extra costs that surprised me. I would certainly recommend loans.com.au to everyone.
Great Loan Great rate
I was thrilled with the service and professionalism I received from staff. They were friendly, informed and helped the process go smoothly. Thats on top of a great variable rate!
Great and efficient service
From the very beginning the interaction was efficient and informative. A very simple process to get everything sorted using their web portal. A fantastic customer experience. The products they offered were straight forward and what I needed. Waiting patiently to see that the interest rate has reduced after the recent drop in interest rates!!
Variation of existing loan
Good Customer Service. Credit department can drag on too long and ask to clarify basic things but that might be all lenders now. Fantastic rate and after service is excellent.
Flexibility creates easier lifestyle
Easiest loan process I could have imagined. Lender offers GREAT interest rates, top customer service, and flexibility that has literally changed our lifestyle! Wish we had not been on a fixed term loan with previous lender as we would have changed MUCH sooner to loans.com
low interest rates, prompt service
good customer service, professional and helpful, always prompt feedback, quick response times, very happy with the rates offered, system could have been a bit faster and improved, but all in all no problems at all, super fast settlement
We were referred to loans.com.au by a friend and we could not be happier. It as easier to navigate the application process than by the banks we used in the past. We are extremely happy with the rate and the awesome customer service. We could not speak more highly.
Two words "WOW & THANKYOU !
Customer with NAB for 33 years ~ no loyalty & higher interest rates... Loans.com.au were amazing from beginning to end. The process was fast & easy... Staff were friendly & prompt! Fully recommend to others!
Great Product and excellent customer service
Exceptional Customer Service: the people I have dealt were really dedicated, kept me inform throughout the process via emails, text and follow up phone calls. They made the process seem so easy.
No additional cost other than what I was told when enquiring for the loan.
Product: Very satisfied with the rate offered by Loans.com.au. Moved from a Big 4 bank as their lowest rate was nowhere close to the rate Loans.com.au offered. I’m saving a significant amount of money with them.
Currently waiting for their decision following RBA rate cut.
Quick and awesome service
Easy to use, low rates, quick turnaround times with their onTrack system that allows you to manage the entire process. Never had an issue with using the system and couldn’t be happier
Great Business model
Great business model taylored to make the whole process very smooth and the customer support team are great would recommend this product it has also saved us A lot of money
Great interest rate and great service
I can't speak highly enough about the great customer service I received from Loans.com. There were no hidden costs and the interest rate was great. My interest rate with my previous mortgage provider was really high so this was a great rate for me.
- Home Loans
I switched my home loan to Loans.com.au from ANZ. They didn't require a full application like many other lenders wanted. They have a top rate and no fees. I would definitely recommend them to anybody if your looking to pay off your home loan a lot faster. Also they have a easy to use phone app.
- Home Loans
Fast, efficient and friendly
Very happy with the whole process from application through to settlement. Help was always available by phone or email if needed. All aspects of the online process were simple, from uploading of documents to downloading mortgage documents for signing. Progress through the stages required was always up to date. A really friendly customer service attitude was the icing on the cake!
The rate is good, and it is quick and easy !
Can settle everything in just phone calls and their online OnTrack. You are always informed what is going on. Once all documents are uploaded, just need to wait for the settlement. Pretty good experience.
October 14th 2019 Update: Pretty good experience !
Just pay the first month fee (interest and principal) on Smart Money. It is easy to use and everything is as expected. The extra payment and withdraw is free and no limit. Pretty convenient.
So far so good. They just follow the RBA interest cut, 0.15%. Not full amount, but not too bad, other banks did the same.
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