From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Great Product and excellent customer service
Exceptional Customer Service: the people I have dealt were really dedicated, kept me inform throughout the process via emails, text and follow up phone calls. They made the process seem so easy.
No additional cost other than what I was told when enquiring for the loan.
Product: Very satisfied with the rate offered by Loans.com.au. Moved from a Big 4 bank as their lowest rate was nowhere close to the rate Loans.com.au offered. I’m saving a significant amount of money with them.
Currently waiting for their decision following RBA rate cut.
Quick and awesome service
Easy to use, low rates, quick turnaround times with their onTrack system that allows you to manage the entire process. Never had an issue with using the system and couldn’t be happier
Great Business model
Great business model taylored to make the whole process very smooth and the customer support team are great would recommend this product it has also saved us A lot of money
Great interest rate and great service
I can't speak highly enough about the great customer service I received from Loans.com. There were no hidden costs and the interest rate was great. My interest rate with my previous mortgage provider was really high so this was a great rate for me.
- Home Loans
I switched my home loan to Loans.com.au from ANZ. They didn't require a full application like many other lenders wanted. They have a top rate and no fees. I would definitely recommend them to anybody if your looking to pay off your home loan a lot faster. Also they have a easy to use phone app.
- Home Loans
Inefficient non-transparent lack of service
Posting my first negative review on ProductReview.
In short: loans.com.au took almost a month to get our application going, provide preliminary approval, receive all the follow-up documentation and getting all the requested conditions in several stages satisfied every time, provide a valuation for a fee of $440, and at the very end reject the application (in an arrogant manner). As a comparison, immediately I turned back to our previous broker and within 2 weeks we have a smooth full approval with CBA, not a single concern raised on anything.
- Home Loans
Fast, efficient and friendly
Very happy with the whole process from application through to settlement. Help was always available by phone or email if needed. All aspects of the online process were simple, from uploading of documents to downloading mortgage documents for signing. Progress through the stages required was always up to date. A really friendly customer service attitude was the icing on the cake!
The rate is good, and it is quick and easy !
Can settle everything in just phone calls and their online OnTrack. You are always informed what is going on. Once all documents are uploaded, just need to wait for the settlement. Pretty good experience.
October 14th 2019 Update: Pretty good experience !
Just pay the first month fee (interest and principal) on Smart Money. It is easy to use and everything is as expected. The extra payment and withdraw is free and no limit. Pretty convenient.
So far so good. They just follow the RBA interest cut, 0.15%. Not full amount, but not too bad, other banks did the same.
Deciding to go with loans.com.au was a great decision. The whole process was easy, the staff where knowledgeable and the interest rate was better than my bank. Overall a really easy process.
Awesome service backed by fantastic rates
Loans.com have been a brilliant alternative to main stream banking. The staff were fantastic, especially given we were on a tight timeframe. They organised everything efficiently with a can do attitude and looked outside the square for alternate solutions when our old bank presented roadblocks. Couldn't be happier.
Fantastic customer service
I recently moved my home loan from Bendigo Bank to loans.com.au and could not be happier with the service received and how quickly everything happened. Excellent service by the team at loans.com.au
We have just moved over from CBA to Loans.com.au and have only positive things to say about them. Not only were they extremely helpful, nothing was a problem. Their online application process with a secure way to upload all your important, confidential financial information was fantastic. It made the whole process go quite smoothly.
We would highly recommend changing over to this company. In fact I have already told my friends how great they have been to deal with. Keep up the good work.
Also, when you call them, you get to speak to an actual person in Australia, brilliant!
highly recommended. great interest rates. good communication.
Overall experience was great. website seemed a bit temperamental and not very clear to use but was useable once you get used to it. End of the day it was the best interest rate I could find to date!
The service centre was easy to deal with. The onTrack App made communication effective and timely. All costs were outlined and I did not experience any additional unexpected costs.
The rate is one of the lowest around
Very happy with loan.com.au.
- Home Loans
Quick and easy loan process and very good service
I received great service from the start. There was a dedicated contact to keep me informed and provide assistance. The onTrack system made submission of documents very quick and easy.
We are very happy with loans.com.au. Our loan application process went very fast and smooth. Their interest rates are also very competitive and unlike some other online lenders, loans.com.au offers great customer service and it is very easy to deal with.
Fantastic interest rate and customer service.
Very helpful from start to finish and the ontrack app is great. Less headaches compared to dealing with a bank. Would highly recommend them. Great communication all the time so check them out if your looking for a great home loan package.
Friendly and helpful service with great customer care
Very helpful staff that made it easy for me to refinance without any hassle from my previous loan company.Great online service with no unexpected fees and a very competitive rate
From the first application on line to discussing our situation with the lians specialist we couldn’t be happier. Very professional and a seamless stress free process for us. Great package too. Highly recommended top result for us. Thank you!
- Home Loans
friendly, informative, direct, honest & helpful service
i came to loans.com.au because of the competitive and low interest rate. my loan expert was brilliant all my descriptives in my title and whenever i call the staff are always friendly and helpful
Great service, explained everything clearly
A friend referred me to loans.com.au. The interest and comparison rates were excellent. Although they're online only I found them really responsive to questions and issues. The people I talked with on the phone answered all my questions and ensured I knew how to contact them if needed.
On Track was the best way to process and track my loan
Having access to On Track made it easy to forward all the documents required.
Dale and the lending team always kept me up to date through out the various loan stages.
100% satisfied, so I transferred my investment property loans too!
Unbelievably low interest rate
Very friendly and helpful staff. Best interest rate I could find. Relatively quick turnaround.
No regular banking products available but an unbeatable home loan product. Early days yet, I hope my experiences going forward are all as good.
- Home Loans
Professional and Personal
The process is perfect, provide requested documents, ring and ask questions, the service I received was faultless. I will recommend this lender to all my family and friends. During the process may rate was dropped without me asking.
They make direct debit from your account with no authorisation
They made a direct debit transaction on my loan account without noticing me or getting my authorisation which is illegal and it is to a different person's account. Called crime stopper and the other bank who said will investigate but got no reply from Loans com au for more than 48 hours still. Will make formal complaint.
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