1 photo
loans.com.au
3.5 from 1,064 reviews · View Statistics
Listing monitored by loans.com.au

Reviews

3.2
33 reviews
Previous
Next
chirag
chirag
  • 3 reviews

Great Customer Service!

published

The whole process of pre-approval to settlement is seamless and quick, unlike the Big 4. This is my 3rd Home Loan transaction with www.loans.com.au

My lending Manger Brodie and Support Officer Sharney went above and beyond to assist me with any queries I had. Both were absolutely prompt and always approachable and assisted me right from initial query for a home loan to settlement.

Very happy with the whole process. Look forward to work with Brodie and Sharney again next year and beyond. You guys are truly amazing.

Thank you so much for your support.

Transparency
Customer Service
Application Process
Online Tools
Incentivised Review No
Loan TypeSplit
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Wow what great feedback! We're so lucky to have a customer like you and so glad Brodie and Sharney provided you with such a great customer service experience. Thanks so much for your kind words and recommendation.

Rahul N.
Rahul N.Sydney, NSW

Terrible company glad to be gone.

published

Was with them for over 4 years. Horrible rate hikes out of step with the RBA. Then not even passing on the rate cuts. So glad to be out, but they made refinancing difficult.

Transparency
Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateApril 2016
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

We're sorry to hear about your experience. Please contact us with any further details or feedback you have for us on customercare@loans.com.au.

Kris
KrisSydney, NSW
  • 7 reviews
  • 1 like

Fast, friendly and effective service, give them a go!

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateApril 2021
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Thanks for your 5-star review Kris we appreciate it!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all

Don't give you access to your property valuation report

published

As part of the loan approval process, lenders require a property valuation to be conducted on the property of interest. What loans.com.au does is get you to pay for the property valuation, but they refuse to release the report which YOU paid for. What is the explanation for this??? If we pay for something, we should be entitled to it.

Incentivised Review No
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au
C.Chaaya
C.ChaayaSouth East Queensland, QLD
  • 3 reviews

Great and fast service plus transparency

published

The customer service was the best among all the lenders I dealt with before including mortgage brokers. I got assessed over the phone and given an answer then and there. The refinance and new loan went smooth and as expected without any hiccups.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan Start DateApril 2021
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome feedback, we're so glad to hear about your wonderful experience!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Danielle
Danielle South East Queensland, QLD

Refinance Home Loan

published

10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Thanks for your kind feedback - we're glad you had a great experience with Laura and loans.com.au! We'll also share your feedback on onTrack with our app team. Thanks again!

Fantastic service with excellent advice to suit our situation, nothing was too difficult and easy to understand

published

Our lending manager offered fantastic service with professional advice to suit our situation. She was clear and concise with her information and helped us through the application process and as such we found this to be simple. It's great to get through to a human not an automated machine when you need to contact them. Highly recommend the service and competitive rates.

Transparency
Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Hi there, thanks so much for your review. We're so glad you had a great experience with loans.com.au for your investment property.

Fantastic as usual

published

Andrew provided the best customers service . He knew what he was doing and was on the ball all the time. I would definitely go through Andrew and his team again

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Thanks for your kind words Justin! We've just shared this with Andrew and the team.

Ali
Ali
  • 2 reviews

Bad Experience: Incompetent & Fake Loan Specialist

published

I have discussed my credit history and the loan details with their so call loan specialist because I don't want any credit enquiry if any issue, she said everything is good to go. I have applied but declined, when I have asked for reason for decline, they are saying as per guidelines it is declined but not sharing any reason. My credit report is being ruin because of their incompetence. They charged for property valuation $220 that no other lender i.e NAB, CBA, ANZ etc is charging. They said will refund $220 but after one week, but why?

Transparency
Customer Service
Application Process
Incentivised Review No
Loan TypeVariable Rate
Loan used forHome Construction
loans.com.au
Hayley G.loans.com.au
Ali
Ali

I have sent my details to your customer relations email as you suggested but no one even replied to my email as I knew. Also I can see you guys added many 5 star fake reviews since 3-4 original bad reviews. Disgusting!!!!!

loans.com.au
Hayley G.loans.com.au
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Dane
DaneNorth Queensland, QLD
  • 4 reviews

Simple non contact application

published

After having some issues with the big 4 banks (post Royal Commission) I went searching for someone who wanted to deal with us. Loans.com.au was a simple online process from start to finish. 14 days from start to settlement (we waited months for Suncorp only to be knocked back). Communication was good and obviously their staff know their product.
Will be looking to change over our investment property very shortly.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised Review No
Loan TypeVariable Rate
Loan used forHome Construction
loans.com.au
Hayley G.loans.com.au

Hi Dane, thanks so much for taking the time to leave this wonderful review. We appreciate it!

Laura
LauraSydney, NSW
  • 2 reviews
  • 1 like

High level of customer service and integrity

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeSplit
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Thanks for your kind words and taking the time to leave a review. We've passed this right on to Sue!

Amanda
AmandaCentral Queensland, QLD
  • 5 reviews
  • 1 like

Home loan

published

Contacted to find out viability of an investment property. Terrible customer service, passive aggressive, condescending and lacking in knowledge. Couldn't understand what I was trying to ask at times and would butt in before I finished trying to ask. Judgemental have had great experience with Lendi who were extremely helpful and can answer all questions you throw at them try them. Waste of time speaking to this company. The questions on application form do not allow for correct details.

Transparency
Customer Service
Application Process
Incentivised Review No
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au
Tass
TassSydney, NSW
  • 2 reviews
  • 1 like

Follow up was a waste of time

published

I followed up. Although my fixed rate is almost up (about 1% higher than variabke) I will still be charged a fee. They dont care if I leave. Customer care is zero

Transparency
Customer Service
Incentivised Review No
Loan TypeFixed Rate
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au
Tass
Tass

What is your email address

loans.com.au
Hayley G.loans.com.au

Hi Tass, the best email for this is customercare@loans.com.au. Thank you

Existing customers get high interest rates & poor service

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

the rates are introductory only - after a year or two they bump your product to a rate that is way worse than the market

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateNovember 2014
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au

Hi Ian, we're sorry to see you left 1 star. We're always looking for feedback on ways we can improve our service. Please contact us at customercare@loans.com.au with any further questions or feedback you have.

Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Page 1 of 2

Questions & Answers

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti
Kaitiasked
loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
See all loans.com.au questions

Get an answer from our members and loans.com.au representatives

loans.com.au

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.