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loans.com.au
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Reviews

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Tass
TassSydney, NSW
  • 2 reviews
  • 1 like

Follow up was a waste of time

published

I followed up. Although my fixed rate is almost up (about 1% higher than variabke) I will still be charged a fee. They dont care if I leave. Customer care is zero

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forInvestment Property
loans.com.au
Hayley G.loans.com.au
Tass
Tass

What is your email address

loans.com.au
Hayley G.loans.com.au

Hi Tass, the best email for this is customercare@loans.com.au. Thank you

Eddy P.
Eddy P.Perth, WA

Great service and would definitely use them again!

published

We've had our first loan with loans.com.au and so we decided to stay with them for our next home. We've been searching for our new home for the last three years and over the years our lending manager Sharon had been very patient and professional in assisting us. We've had an issue with the valuation of our property because not all the quotes were provided to the valuer which delayed the assessment process but Sharon stepped in and resolved the issue very quickly. We were getting close to the settlement date and the rest of the loans.com.au team were able to escalated our application and get us over the line. Overall, a very positive experience and would definite go with them again.

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
3/5
Loan TypeFixed Rate
Loan Start DateAugust 2019
Loan used forHome Construction
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The reviewer stated that an incentive was offered for this review

So simple and easy to work with

published

Online process was easy and simple
Communication with agents was easy
Enjoyed the uncomplicated approach
Overall a simple and easy process
Now a happy home owner
Effortless process end to end, updating documents and getying information

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateFebruary 2019
Loan used forFirst Home

Questions & Answers

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti
Kaitiasked
loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
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