- Sign in
- Write a review
Clear, responsive and helpful. Rapid decisions, the App is very good for submitting documents and tracking early progress and staff are friendly and knowledgeable. Email communication was also ok and everything was completed on time, so full marks.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJune 2022
- Loan used forInvestment Property
Our situation-buying two investment properties, total under $1 mil. Initial sales call made everything sound very easy. Experience was far from. Extremely painful at every step. Online software sucks big time. Partnering with loans.com.au is up there with life’s biggest regrets, never again. Good for basic home loan, anything beyond go elsewhere.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJune 2022
- Loan used forInvestment Property
Hi Sonia, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mob...
Read moreile number and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.I have now successfully applied for 2 loans with www.loans.com.au, and the reason I came back was that the first one was so easy. I wasn't let down on the 2nd application, and although being a little more complex, the loans team were excellent in their communication, and made the process as smooth as it could possibly be.
I have no hesitation in recommending www.loans.com.au - they are competitive, professional, and easy to work with.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Thanks great for the review Tim
- 3 reviews
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJanuary 2022
- Loan used forInvestment Property
Find out how loans.com.au compares to other Loans
Know better, choose better.
I have completed many home loans and top up funds with Loans.com.au and they as a company have been brilliant for reliability to deliver a loan, provide easy to use process with online tools and excellent interest rates and minimal fees.
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Investment loan - Support received by loan specialist was great, no issue through out the loan process, easy to apply and track application online. Smooth settlement on time. Competitive rates. Would use Loans.com.au again.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Thanks for the 5 stars!
Loans.com.au is so far the best lender I have used.
Very efficient and patient to answer questions.
System is easy to use with constant updates without a call.
Highly recommended.
I will definitely use them for my next purchase
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan used forInvestment Property
We're so happy to hear you enjoyed your experience with us David! Thanks for leaving a great review.
The reviewer stated that an incentive was offered for this review
Related Articles
Me and my husband were part of our application . Customer service often rejects my calls saying we had helped her husband with the fact that half information is provided to him . I was not sent all the documents to my account . Was not cc’ed in all email conversations . Technically when two people are applicants they should be provided with same information. Their mobile application was extremely faulty and was not accepting login credentials of my husband and on my login we donot have all documents to complete . When customer service sent emai...
Read morel to us they have sent half documents . While posting documents we had double checked with customer service that day new customer service officer informed documents were half sent to us so we had to do another round of getting verifications for rest of the documents .Due to horrible customer service we had to do urgent settlement and had to pay $300 extra for urgency .- Transparency
- Customer Service
- Application Process
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Hi there, we're very sorry to hear you're unhappy with your recent experience with us. We'd like to look into this so we can get you a better outcome. Can you please email your full name, application ...
Read morenumber and mobile number to customerrelations@loans.com.au, and a senior member of our team will be in touch with you shortly.Great customer service, always have someone to speak to.
There was no surprise unexpected cost with the processing of the loan.
We are very satisfied with the interest rate and customer support.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateFebruary 2022
- Loan used forInvestment Property
Thanks for the 5 stars! We're so glad to hear you enjoyed your experience with us.
Find out how loans.com.au compares to other Loans
Know better, choose better.
- 14 reviews
- 11 likes
they threatened to freeze my account because I fully offset my loans.
they also made discharging my loan so difficult. no forms available online, I had to call them up and go through the rigmorale with their retention process and taking way longer than normal banks. really unhappy with the process.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
We're so sorry to hear you're unhappy with your experience and we'd like to look into your concerns. Can you please email your full name and mobile number to customerrelations@loans.com.au, and a seni...
Read moreor member of our team will be in touch with you shortly.- 2 reviews
Received very prompt customer service from this company. Interest rate is very competitive for investment property. They didn't ask for unnecessary information and processed loan in timely manner with no hassle.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Thanks for taking the time to leave a great review!
- 2 reviews
I was on the phone today with Emma from Customer Care regarding an interest rate review on my existing investment loan. I was initially unsure of how to open up with my queries ie. what is the best interest rate reduction they can give me?, how much difference will it make to go for other loan setups (var/ fixed)?, am I even eligible to get a different rate? etc etc. So many what-ifs going through my mind and so little knowledge on the topic (I'm obviously not a real estate expert). TBH I was surprised how many options I had and at how easily my options were explained to me. I 100% recommend these guys for giving quality customer service and also for staying competitive.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateFebruary 2019
- Loan used forInvestment Property
Thanks so much for your review and great feedback. We'll pass this on to Emma now!
Find out how loans.com.au compares to other Loans
Know better, choose better.
Thanks to Jessica (Personal Lending Specialist) and Jordan (Support Officer) my investment loan refinance was completed in just over three weeks. The customer service and efficiency provided exceeded expectations and would not hesitate to recommend Loans.com.au to friends and family.
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2021
- Loan used forInvestment Property
Thanks for the 5-star review Lawrence, we really appreciate it! We'll share this with the team.
Was with them for over 4 years. Horrible rate hikes out of step with the RBA. Then not even passing on the rate cuts. So glad to be out, but they made refinancing difficult.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateApril 2016
- Loan used forInvestment Property
We're sorry to hear about your experience. Please contact us with any further details or feedback you have for us on customercare@loans.com.au.
- 9 reviews
- 1 like
On a Monday I wanted a loan and contacted my existing bank and loans.com.au to get ready for an auction on Saturday. Loans.com.au worked so quickly to help me out, my existing bank only called me a week after the auction has closed (another online lender).
Loans.com.au jumped into action immediately the process was very well explained and the 'On-Track' software made the process very easy, I knew at every stage where I was up to and if anything was required of me. My sale did have its complications but any calls I made to them generally sorted...
Read more the issues out or they called me back. Their turn around time on clarifications and escalations was exceptional. The online process was easy and their process throughout has been stress-free. I have now received the loan and their 'Smart Money' app is very easy to use and change the loan based on your needs. The team were very knowledgeable and helpful, I would recommend giving them a call, I've used multiple online lenders and they definitely have been the best so far.- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan Start DateApril 2021
- Loan used forInvestment Property
Thanks for your 5-star review Kris we appreciate it!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thanks for the great review Brian!