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The loan procedure was dotted with endless automated obnoxious emails and Web portals. At no stage did I talk to a single human being. Avoid this site as their service is impersonal beyond words and it meant the entire process we were treated as just another number. It was so garbage a service offer that i don't recall if they were timely or not with their process.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forInvestment Property
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateMarch 2022
- Loan used forInvestment Property
- 2 reviews
Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateMarch 2022
- Loan used forInvestment Property
- 2 reviews
- 1 like
I followed up. Although my fixed rate is almost up (about 1% higher than variabke) I will still be charged a fee. They dont care if I leave. Customer care is zero
- Transparency
- Customer Service
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forInvestment Property
Hi Tass, thank you for your feedback.
We're sorry to hear of your experience. We pride ourselves on having a personable and attentive Customer Care team, so we take feedback like this seriously. So w...
Read moree can look into your individual case, can you please email us your full name and suburb of your security property and we will look into this for you.
What is your email address
Hi Tass, the best email for this is customercare@loans.com.au. Thank you
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Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
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Thanks for taking the time to leave a great review Grant!