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From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviews
Was with them for over 4 years. Horrible rate hikes out of step with the RBA. Then not even passing on the rate cuts. So glad to be out, but they made refinancing difficult.
- 2 reviews
Had a loan with them on a low rate then 5 months in the term they suddenly increased our rates to much higher than the advertised rate on the same loan. Avoid these people or pay the price!
Hi Ali, we're sorry to hear about your experience and would like to look into this further. Can you please send your full name and account number to customerrelations@loans.com.au.
- 4 reviews
- 2 likes
Extremely difficult to deal with. Made us jump through hoops to secure a minimum loan, does not follow through with customers or service. Poor communication, and cannot recommend enough for loans.
Hi Anna, we're sorry to hear about your experience and would like to look into this further. Can you please let us know what day, time you called and who you spoke to, as well as your full name and App ID to customerrelations@loans.com.au.
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- 7 reviews
- 1 like
On a Monday I wanted a loan and contacted my existing bank and loans.com.au to get ready for an auction on Saturday. Loans.com.au worked so quickly to help me out, my existing bank only called me a week after the auction has closed (another online lender).
Loans.com.au jumped into action immediately the process was very well explained and the 'On-Track' software made the process very easy, I knew at every stage where I was up to and if anything was required of me. My sale did have its complications but any calls I made to them generally sorted...
Read more the issues out or they called me back. Their turn around time on clarifications and escalations was exceptional. The online process was easy and their process throughout has been stress-free. I have now received the loan and their 'Smart Money' app is very easy to use and change the loan based on your needs. The team were very knowledgeable and helpful, I would recommend giving them a call, I've used multiple online lenders and they definitely have been the best so far.Thanks for your 5-star review Kris we appreciate it!
The reviewer stated that an incentive was offered for this review
- 4 reviews
Being an online company, I had the best customer experience. It was easy, quick, hassle free and a seamless end to end process. Secondly, communication from Loans.com.Au was outstanding and with minimal documentation. I have been with many other banks earlier but have not seen such a great experience. Thank you to the entire team of Loan.com.Au
Hi Kunal, thanks so much for your great review. We're glad you had an awesome experience and were happy with teh communication. We're lucky to have an awesome customer like you!
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10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.
Thanks for your kind feedback - we're glad you had a great experience with Laura and loans.com.au! We'll also share your feedback on onTrack with our app team. Thanks again!
Great customer service experience with this company. No issues while on this loan. Very satisfied with the rate I received for this loan. Fast track and response!!! Guide you through all steps.
Thanks for your awesome review Chia-chi! We're glad you had a wonderful experience.
Excellent service by Marisca and Laura
It was a such pleasurable experience.
- Professional
- Clear and concise communication
- Caring, friendly and understanding ( I felt very easy and comfortable)
- Effective and efficient to the point
I strongly recommend people to use loan.com.au
I highly recommend Marisca and Laura to Loans. They are a great assets.
Thanks for your fabulous review Mary! It was Laura and Marisca's pleasure to assist. We're so happy we were able to help you with your home loan.
I was so happy to speak to an 'actual' person, without any delay about applying for a home loan. Katherine was extremely helpful, patient and professional in the information and advice offered and gave me assurances on loan information any my application that other lenders were vague about or would take 2 weeks to reply to. I am very happy with the service and loan option so far!
Thanks for taking the time to leave a review Natasha. We're so glad you had a great home loan experience.
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- Prompt
- Helpful with queries throughout the process
- Quick service up to this point
- Made sure to provide callbacks
Happy overall with the way my application had been handled by the staff
Thanks so much for your kind words. We're glad you had a great experience with Lani and loans.com.au!
Fantastic service with excellent advice to suit our situation, nothing was too difficult and easy to understand
Our lending manager offered fantastic service with professional advice to suit our situation. She was clear and concise with her information and helped us through the application process and as such we found this to be simple. It's great to get through to a human not an automated machine when you need to contact them. Highly recommend the service and competitive rates.
Hi there, thanks so much for your review. We're so glad you had a great experience with loans.com.au for your investment property.
- 2 reviews
Happily we’re getting an extension on our home loan and got the lending manager who set us up last time! The loan extension has been surprisingly easy with only a couple of pages of paperwork, we should be all sorted within a week! Pool and landscaping here we come!
Hi Kurt, thanks for taking the time to leave your thoughts. We're so glad to hear you had an easy experience in extending your loan. Good luck with the pool and landscaping!
Customer service is amazing. Jazmin is very friendly, accommodating, professional and a pleasure to work with. Jazmin is also very knowledgeable about everything to do with loans, any questions asked are answered excellently.
Highly recommend loans.com.au and jazmin for home loans.
Thanks for your feedback Sophie we appreciate it! We'll share this with Jazmin and the team.
The process to get a a home loan with Lani form Loans.com.au was quick and simple. The service was consistent, friendly and professional. We are very satisfied with the outcome !!
Thanks Mark for taking the time to leave your feedback. We'll share this with Lani and the team.
Very satisfied, pleasant and prompt service
Friendly and polite xxxxxxxx xxxxxxx xxxxxxx cxxxxxxxc xxxxxxxxc cxxxxxxx cxxxxxxxc. Xxxxxxxxc cxxxxxxxcx xxxxxxxxccccxxc cxxxxxxxcccc xxxxxxxxxxxcxxx. Cc Xxxxx xxx xx Xxx xx xxx c. Xxx
Thanks for your review Jacqueline we appreciate it!
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Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
Get an answer from our members and loans.com.au representatives
Details
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We're sorry to hear about your experience. Please contact us with any further details or feedback you have for us on customercare@loans.com.au.