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Expert Staff, quick process documents and help us settle in a short time. We are so satisfied with the Low-Interest Home Loan Rate. No Monthly fee. No Application fee... Highly recommend.
Especially, many thanks to Jessica Lo.
100% customer satisfaction
Loan processed quickly with extensive customer support and attention, could not have been happier. Loan rate was unable to be matched by others and no extra costs emerged. I highly recommend loans.com.au.
Great Service, quick approval and low rates!
I was really surprised at how great the service was for an online lender. The lending specialist I dealt with made sure the process was seamless! I would highly recommend loans.com.au!
Perfect way to apply for a loan
The customer service was amazing always kept me up to date by calling me if I was slow in providing details they were requiring from me for my loan application.No hidden costs. Would recommend loans .com to anyone looking to buy a brand new car.
Customer service was excellent, cannot fault them. Very friendly to deal with. All went through smoothly, no unexpected costs & they had the best rate going for what I was looking for & that was affordable for me. Would definitely use them again & recommend.
It was so easy to transfer from NAB and save on great rates. All done in 2-3 weeks.
If I had known it was so easy I wouldn't have kept putting it off for so many years.
I just called one day to inquire and at the end of the call my application was half-done. I simply had to provide the required docs.
I switched over a primary loan and an investment. The investment loan rates are much lower with loans.com.au.
Our situation-buying two investment properties, total under $1 mil. Initial sales call made everything sound very easy. Experience was far from. Extremely painful at every step. Online software sucks big time. Partnering with loans.com.au is up there with life’s biggest regrets, never again. Good for basic home loan, anything beyond go elsewhere.
Easiest part of buying our home
Cannot fault the process. Easy communication, kept up to date every step of the way and the onTrack tool made document uploading and tracking easy and efficient. Lani was amazing to deal with
Easiest process that I have used
I have now successfully applied for 2 loans with www.loans.com.au, and the reason I came back was that the first one was so easy. I wasn't let down on the 2nd application, and although being a little more complex, the loans team were excellent in their communication, and made the process as smooth as it could possibly be.
I have no hesitation in recommending www.loans.com.au - they are competitive, professional, and easy to work with.
So easy and tailored to a great customer experience
Amazing service, quick and decisive and gave us our options up front so we were able to navigate through the process easily and make an informed decision about changing. 10/10 would recommend loans.com.au to anyone who doesnt want all the drama that comes with the big 4.
Great Customer Service
Very good. I was kept informed during the entire process. Every detail was taken care of and nothing was too hard for the team. No unexpected delays or extra costs were encountered. Would recommend loans.com.au to others.
Customer service was great … is Awesome
Awesome.. am soo happy for Customer service… Everyone is helpful.. and Interest rates is low to.. thank for service.. I get my preapproval only 10 minutes .. soo Fast service thanks
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Easy, quick and great home loan
Excellent, kept fully informed and team is extremely competent and friendly. Easy application process and rapid consideration and approval. This is my third home loan with loans.com.au and I also recommended them to my daughter who also had an excellent experience in applying for and getting her loan approved.
This was a straight forward process, even with me being a bit slow with my documents. Online communication clear and concise, which made it easy to complete the process. So much so I chance refinanced two loans so far and next will be my new car loan
Easy to deal with and I'm very happy
I'm happy with the rate and the service and communication was excellent.
There was no hidden fees or costs. Everything was explained to me very clearly. I recommend Loans.com.au. I'm happy
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email firstname.lastname@example.org with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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