Great staff, great interest rates. A smooth web portal to upload documents, a couple of phone calls to confirm, and you are done. Thanks team, I'll be back for the next car.

Very efficient. Great communication. Friendly and responsive. Very easy process. Everything happens online. This is our second loan and we always will be going for car loan to them. Very recommended !

My car involved in a crash and written off by the insurance. I informed Loans.com.au. The loan was in the process of being fully paid. They tried to sell me another loan and called several times. I requested a pause as I will come back after a house loan. The insurance payment was delayed due to something between Loans.com.au and the Insurance. Loans.com.au reported a default in my credit report. I was surprised how vindictive they are. Just because they couldn't sell a loan again, they reported the default so that my credit score goes down and...

Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.

Terrible customer service and website. Have reset my password three times and still can't get onto the portal because it rejects the new password every time. Called multiple times to seek clarification on what information was required from the dealer and loans.com.au - both said it was all fine and they would figure it out between them. Well, our car has been sitting at the dealer for almost a week and we can't pick it up because neither party did what they said they would do, when they said they would do it.

Made it so easy to apply for a car loan. Could all be done online, easy to track where it was at and what they needed me to provide via their app. When I needed to speak with someone I had a dedicated manager for my application and never had any issues getting in contact. From start to finish it was finalized and the dealer paid within 2 business days of finding my car. Very competitive rate. Highly recommend

A random Google search led me to their green car loan. To ensure my chosen model ( 2021 BMW 3 plug in hybrid) qualified I first made a general enquiry ( March 2021). They confirmed I did ( any sort of hybrid) and later on when I started the application (May 2021), once again the manager I spoke to confirmed (against his list) I did. I had even uploaded the purchase agreement as what I had discussed. The pre approval was also based on the green car rate. All went well until settlement came

1) the manager personally called me to say his senior ...

Great simple process, staff have been more than helpful and everything was done in a timely manner, they even helped with sending through forms and contacting the dealer about the release date for me.

Customer service was fantastic from everyone. Simple and informative. Document portal easy and efficient. Couldn’t fault the process. Not having the intial Set up fee up front but added on is great!

The loan application was amazingly smooth and the customer service team did a bang of a job. Shout out to them and the application was pretty quick. I managed to get the car in 4 working days from the start of the application plus the rates are pretty good compared to other competitors out there. I highly recommend them.

I wanted to see what other options were out there besides what the dealer was offering so I called loans.com.au where they advertised low interest car loans. I did not believe it at first but when I called I was told that my interest rate based on preliminary assessment would be less than 5% which is almost half of what the dealer was going to offer. I decided to go through the process. I was kept in the loop every step of the way. Their friendly staff responded to my queries promptly and ontrack was very easy to use and no paper printing was involved which is great especially now when we can do everything digitally. My loan was approved and settled in a matter of days after my initial inquiry. I would highly recommend this product.

Loans.com was very helpful in assisting me with my car loan. Everything has been done within a short period of time. Steps are clear and straightforward. Highly recommended loan service!

From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.

Could not rate the experience higher, I was shocked at how good it was.

Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!

Spoke to a few people while deciding on a loan application but all were prepared to answer my questions, recognised my return calls and helped explain the details I needed. Great customer service, happy to be a customer moving forward!