From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Excellent service and interest rates
Great staff, great interest rates. A smooth web portal to upload documents, a couple of phone calls to confirm, and you are done. Thanks team, I'll be back for the next car.
Great car loan company ! Recommended !
Very efficient. Great communication. Friendly and responsive. Very easy process. Everything happens online. This is our second loan and we always will be going for car loan to them. Very recommended !
Very Vindictive and non-cooperative
My car involved in a crash and written off by the insurance. I informed Loans.com.au. The loan was in the process of being fully paid. They tried to sell me another loan and called several times. I requested a pause as I will come back after a house loan. The insurance payment was delayed due to something between Loans.com.au and the Insurance. Loans.com.au reported a default in my credit report. I was surprised how vindictive they are. Just because they couldn't sell a loan again, they reported the default so that my credit score goes down and...I come back to them after getting stuck. Ridiculous! Loans.com.au have my bank details. Direct debit is setup. I was calling them every 2/3 days to confirm if the payment was received from insurance. None of the agents informed me about anything. They simply report to credit file. Very crap business policy and suffering for customers.
So simple, didn't lead me one with promises
Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.
Everything is great until it isn't
Terrible customer service and website. Have reset my password three times and still can't get onto the portal because it rejects the new password every time. Called multiple times to seek clarification on what information was required from the dealer and loans.com.au - both said it was all fine and they would figure it out between them. Well, our car has been sitting at the dealer for almost a week and we can't pick it up because neither party did what they said they would do, when they said they would do it.
Fast and simple to deal with
Made it so easy to apply for a car loan. Could all be done online, easy to track where it was at and what they needed me to provide via their app. When I needed to speak with someone I had a dedicated manager for my application and never had any issues getting in contact. From start to finish it was finalized and the dealer paid within 2 business days of finding my car. Very competitive rate. Highly recommend
- Car Loans
Another case of false advertising
A random Google search led me to their green car loan. To ensure my chosen model ( 2021 BMW 3 plug in hybrid) qualified I first made a general enquiry ( March 2021). They confirmed I did ( any sort of hybrid) and later on when I started the application (May 2021), once again the manager I spoke to confirmed (against his list) I did. I had even uploaded the purchase agreement as what I had discussed. The pre approval was also based on the green car rate. All went well until settlement came
1) the manager personally called me to say his senior ...managers had reviewed the specs of the car and decided the car does not meet the requirements of a green car loan. 2) they re-offered a new approval based on a regular car loan which was 0.7% higher ( $80 more each month on a 5yr term) 3) they offered no form of compensation nor discount Thus I will let the court of public opinion ponder on the following... 1) Would you allow yourselves to get staffed up at settlement, through no fault of your own, despite meeting all criteria to full approval? 2) Would you not feel stressed and psychologically compelled to sign on the dotted line despite the increased costs even though you have been taken for a ride? i.e. no settlement no car 3) Did they practise responsible lending? I did not sign on any document related to assessment for the regular car rate (higher rate)
Prompt, helpful, easy
Great simple process, staff have been more than helpful and everything was done in a timely manner, they even helped with sending through forms and contacting the dealer about the release date for me.
Fantastic customer service
Customer service was fantastic from everyone. Simple and informative. Document portal easy and efficient. Couldn’t fault the process. Not having the intial Set up fee up front but added on is great!
Suprisingly Went Really Well
The loan application was amazingly smooth and the customer service team did a bang of a job. Shout out to them and the application was pretty quick. I managed to get the car in 4 working days from the start of the application plus the rates are pretty good compared to other competitors out there. I highly recommend them.
- Car Loans
Easy and smooth A to Z process
I wanted to see what other options were out there besides what the dealer was offering so I called loans.com.au where they advertised low interest car loans. I did not believe it at first but when I called I was told that my interest rate based on preliminary assessment would be less than 5% which is almost half of what the dealer was going to offer. I decided to go through the process. I was kept in the loop every step of the way. Their friendly staff responded to my queries promptly and ontrack was very easy to use and no paper printing was involved which is great especially now when we can do everything digitally. My loan was approved and settled in a matter of days after my initial inquiry. I would highly recommend this product.
Smooth loan process
Loans.com was very helpful in assisting me with my car loan. Everything has been done within a short period of time. Steps are clear and straightforward. Highly recommended loan service!
Extremely impressed with the service!
From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.
Could not rate the experience higher, I was shocked at how good it was.
Excellent customer service
Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!
Easy process, clear information
Spoke to a few people while deciding on a loan application but all were prepared to answer my questions, recognised my return calls and helped explain the details I needed. Great customer service, happy to be a customer moving forward!
Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
Get an answer from our members and loans.com.au representatives
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