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We decided on applying for an equity loan through loans.com.au after reading the encouraging reviews.
We had the initial phone call where pre approval was granted and we then set up the on track account that was supposed to be the direct portal for communications for the application process. Sadly it was pretty much all downhill from there. The on track portal was very frustrating where their were requests for multiple documents constantly. Messages sent with specific questions went unreplied. After submitting our application , a payment of...
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forRenovation
Hi Taryn,
Email sent
Thank you
Alan
As has been precedented by this company...5 days later..still no response after requesting details to be sent after a request on this public forum...just absolutely hopeless! Perhaps if i make contac...
Read moret with Australian Financial Complaints Authority and file my complaint there, I might get somewhere!- 2 reviews
- 2 likes
Got a construction loan to finish a renovation. Great service selling us on the loan but rubbish from then on. Twice "lost" redraw funds, can't count, zero answers. Massive regret!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeSplit
- Loan Start DateSeptember 2018
- Loan used forRenovation
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Hi Alan, we're so sorry to hear you haven't enjoyed your recent experience with us. We'd like to look further into your situation to see how we can get you a better outcome. Can you please email sales...
Read more@loans.com.au with your full name, phone number and loan account number, and someone from our team will be in touch with you shortly.