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loans.com.au

loans.com.au (page 2 of 2)

Home Loans, Car Loans
3.6 from 1,120 reviews · View Statistics
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Reviews

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bebe26
bebe26Sydney, NSW
  • 8 reviews
  • 8 likes

RUDE, BAD, I was late in paying 1 repayment, they charged me $623 in fees and no help and was so very rude, NO PLEASE

published

I have home loan with them, I was late 1 month and they charged me fees around $623, couldn't agree with payment arrangement. One of the rudest and unhelpful loan provider ever. Please listen, please don't go with them.

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan used forFirst Home
HIA
HIASydney, NSW
  • 7 reviews
  • 6 likes

Rate creep after settlement - set & forget existing customers

published

I had been with Loans.com around 4 years, at one stage even with 2 different loan rates (gap of 0.24%) for same product, while a month later they even dropped further to 3.49 (ie. trap to new customers). Rates keeps increasing for existing customers even when market is going down, so in short - they only target new customers with discounted lower rate at the expense of exsting ones (with higher rates). looking for refinance options (with tic:toc or Athena seems to be better option)

Transparency
1/5
Customer Service
2/5
Application Process
3/5
Timeliness
3/5
Online Tools
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateAugust 2015
Loan used forFirst Home
kiwi3
kiwi3Sydney, NSW
  • 8 reviews
  • 6 likes

Variable rate goes up, not advertised rate once you are a customer.

published
Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateOctober 2015
Loan used forFirst Home

Incompetent

published

Pulled my pre and post approved financing from under me at the eleventh hour leaving me financially exposed, I was upfront and honest about every aspect of the property from the first phone conversation. They have completely wasted my time and I'm potentially $55,000 out of pocket with no recourse.

Transparency
1/5
Customer Service
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateFebruary 2019
Loan used forInvestment Property
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Discoordinated, unprofessional, waste of time

published
Transparency
1/5
Customer Service
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
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