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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,431 reviews · View Statistics
Listing monitored by loans.com.au

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Tina
TinaSouth Australia
  • 3 reviews

Interest rate

published

We took out this loan at 2.10 guaranteed for 2 yrs and since taking out the loan it’s gone up twice

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
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Mak2
Mak2Ballarat
  • 4 reviews
  • 5 likes

Worse off by changing to loans.com

published

Trying to get customer service is almost impossible. By the end of the first 6 months they had slowly raised my rate above the standard rate. I’m stuck & can’t get out of my loan, as I have stopped working & can’t refinance.
I’m worse off than I would have been if l had stayed with ANZ original home loan.
Stay where you are!
Loans.com.au have been the most expensive!
Disgusted!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateOctober 2017
  • Loan used forRefinancing
loans.com.au
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Diana
Diana
  • 2 reviews
  • 1 like

Poor loan discharge service

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
loans.com.au
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Diana
Diana

Privately sent

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mustafa
mustafaVictoria

Unprofessional , never recommend

published

I spoke with them about a car loan for business purposes the lady gave me quote and made an application. Then the next day when i gave them to call for process , the other consultant , she said they dont do for business purposes car loan and because of the application they lowered my credit score. Its not fair,

  • Transparency
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
loans.com.au
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Sonia987
Sonia987Sydney, NSW

Investors beware

published

Our situation-buying two investment properties, total under $1 mil. Initial sales call made everything sound very easy. Experience was far from. Extremely painful at every step. Online software sucks big time. Partnering with loans.com.au is up there with life’s biggest regrets, never again. Good for basic home loan, anything beyond go elsewhere.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJune 2022
  • Loan used forInvestment Property
loans.com.au
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Sam
SamSydney, NSW
  • 30 reviews
  • 32 likes

ID Verification is Beyond Joke

published

Only best part was the credit officer on my account. The loan was pre-approved in 2 days and everything was downhill since then. Rejected my address quoting it reads as C500 instead of 500C and then I have to get my insurer to re-issue Certificate of Currency 3 times. The ID verification system is hopeless where I have completed verification 5 times and was rejected every time. Now I regret so much going for a loan through these guys. Early termination is also one of the highest n the market $700 . Thanks to Loans.Com.au now my car delivery is delayed for a week.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateMay 2022
  • Car ModelMitsubishi ASX XB
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Poor customer service!

published

Terrible experience dealing with their customer service people!
We were promised that our loan will be issued on Thursday but was released on Friday with us pushing! They were also not consistent with the requirements and each people on their team says different information, unreliable.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
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Bruce
BruceSydney, NSW

Unprofessional and lacking in pragmatism

published

I was approved for a loan with loans.com.au.

About a week before settlement, loans.com.au sent me a SMS to confirm all loan requirements had been met. Their online onTrack system also confirmed I had provided everything they asked for.

However, a few days before settlement, they contacted me and asked for documents that I had already supplied with my application. They then asked for additional documentation, which caused settlement to be missed.

This caused me enormous stress and demonstrated their lack of professionalism.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
loans.com.au
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Frustrated Applicant
Frustrated ApplicantSouth Australia

Works like a start up seems like no defined processes horrible customer device

published
  • Transparency
  • Customer Service
  • Application Process
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
loans.com.au
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kwilliams
kwilliamsSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Absolute nightmare

published

I was treated like absolute rubbish and sent around the world for a simple discharge authority for my home loan due to selling. Used these guys for many years, but NEVER AGAIN!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
loans.com.au
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Hax
Hax
  • 3 reviews
  • 2 likes

Interest keep going up

published

Believe it or not. We are paying 4.5% construction loan while their advertise rate is under 3%.
Our interest doesn't go down when market goes down. The mortgage is variable but UP is the only direction.

As we are under construction we can't do much to change bank. So this lender makes use of our circumstances and cost us and arm and leg.

  • Incentivised Review No
  • Loan TypeVariable Rate
loans.com.au
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Alan
AlanCentral Highlands and Goldfields, VIC

Disappointing process from start to finish.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
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Alan
Alan

Hi Taryn,
Email sent
Thank you
Alan

Alan
Alan
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Amber H.
Amber H.
  • 2 reviews

Do not use this company

published

I applied for a car loan online and when the guy from the call centre called me he asked what my husbands wage was. I explained it was 60k a year. He then went on to say he can only use 30k per year because that’s all he has earned this financial year. How dumb can you be. He said we can’t service the loan which is just not true. Dumb dumb dumb

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
loans.com.au
Bree S.loans.com.auSend a private message

Hi Amber, we're sorry to hear you're unsatisfied with your recent experience with us. A member of our team will be in touch with you soon to see how we can get you a better outcome.

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Experience with loans.com as an old customer

published

what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.

  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message

Hi Anish, we're sorry to hear you didn't enjoy your experience with us and faced some technical difficulties. So we can look further into this, can you please email customercare@loans.com.au with your full name and details of your experience?

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Kieran
Kieran
  • 2 reviews

Moving goalposts and clunky service model

published

Was tempted by the rate- would be fine if you have ample time and over 40% LVR. Found that the service model is call centre based and you will have at least 3 “reps” through the process lots of repeating yourself, paperwork going missing and takes you to drive the process. Also to note they make you pay for your own valuation (unlike the big 4) and they don’t lend to outside city centres. The team were always friendly but got the impression they feel very hamstring also by the inflexibility of their process. Ended up changing providers and had other competing priorities during the buying process, not worth the extra drama for the 0.10% interest rate difference. Would like to have supported a smaller business but yeah…

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
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Page 1 of 4

Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
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fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

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