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loans.com.au

loans.com.au (page 2 of 2)

Home Loans, Car Loans
3.5 from 1,050 reviews · View Statistics

Reviews

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Tass
TassSydney, NSW
  • 2 reviews
  • 1 like

Follow up was a waste of time

published

I followed up. Although my fixed rate is almost up (about 1% higher than variabke) I will still be charged a fee. They dont care if I leave. Customer care is zero

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forInvestment Property
4 comments
loans.com.au
Hayley G.loans.com.au
Tass
Tass

What is your email address

loans.com.au
Hayley G.loans.com.au

Hi Tass, the best email for this is customercare@loans.com.au. Thank you

Sydneysider2020
Sydneysider2020Sydney, NSW
  • 2 reviews
  • 2 likes

Terrible service -- don't even bother

published

They were really nice on the first call and pre-approved a loan for $30,000 after gathering a ridiculously set of documents (employment contracts, bank statements, payslips). And then, when I bought the car and needed only $26,000, they refused to give final approval because they wouldn't include part of the money in my employment contract (which was fixed for five years in the future). Nothing changed and they rescinded the approval.

Terrible company. Don't deal with them. I had to call them about 10 times and everytime going though a menu and talking to some very inexperienced person.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
1 comment
loans.com.au
Hayley G.loans.com.au
St T.
St T.Sydney, NSW

Rate not match, bad services, and waste your time significantly

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Car ModelMaserati GranTurismo
Loans

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Bubblegum
Bubblegum
  • 3 reviews
  • 3 likes

Waste of time and rude staff

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate

Horrific customer service

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateFebruary 2019
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Liam M
Liam MGreater Melbourne (Inner), VIC
  • 10 reviews
  • 11 likes

Waste of time

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
unhappycamper
unhappycamperGreater Melbourne (Metropolitan), VIC

So many hoops to jump through to get a loan finalised

published

the rates they offer are great but they have a deceiving web site that makes you think you are applying for a quote, and they have aggressive callbacks trying to get you to commit. then once you apply their ontrack system makes you jump through so many hoops and waiting in between, expect over a week to settle with the way they keep asking you for one or two documents at a time and then following up with some more requests every day. They also won't send you the terms in writing without asking for it like they are doing you a personal favour or something to review their terms in writing before proceeding. I have applied for home loans with less fuss than this.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateOctober 2019

Declined car loan for ridiculous reasons

published

I applied for a car loan (Not even an expensive one) and was declined because my partner just started a new job. I earn in excess of a grand a week with solid work history, have barely any debt at all, a good credit history, low rent, low expenses and they think I cannot afford to pay $60 a week. They declined me due to my partner just starting a new job (he wasn't even on the loan) and put me down as paying all of the rent for my house, in which is actually split 3 ways for payment. After pre-approval I put a 1000 deposit on the car, which I now lose. Pre-approval should actually be pre-approval. Honestly, what a joke! Rude customer service also.

Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Disappointed
DisappointedSydney, NSW
  • 3 reviews
  • 2 likes

Quick to sign you up, slow to help after that, with very little communication

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loans

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kathir77
kathir77Queanbeyan
  • 28 reviews
  • 11 likes

Nah... No longer going with this company and not recommended to anyone

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateJuly 2019
Car ModelSubaru Impreza G5 (Hatchback) 2.0i-L
Amz
AmzPerth, WA
  • 3 reviews
  • 1 like

Great to get you in but then ....

published

Very promt and helpful service to get you to be a customer but then try getting information or changing details. Their online system allows very minimal changes so you have to call. Up to half an hour wait to be told someone will call you back. I have tried calling again 17 people in the queue currently. Just another one of those companies who doesn't care once you're in.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
Page 2 of 2
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Questions & Answers

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti
Kaitiasked
loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
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