1 photo
loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,352 reviews · View Statistics
Listing monitored by loans.com.au

Reviews

Previous
Clear all
Next
Phil
PhilSouth East Queensland, QLD
  • 5 reviews
  • 6 likes

Great Rates, nightmare application process

published
Transparency
4/5
Customer Service
3/5
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mano
ManoSydney, NSW
  • 3 reviews
  • 3 likes

Asked for "Being Poor Tax"

published

They quoted me a 1% more interest rate for my car loan than what they have advertised on their website because I live in a rented house. Not sure if it's a norm in other places, but basically, if you are not rich enough to buy a house, you pay "Being Poor Tax"!

Incentivised Review No
Loan TypeFixed Rate
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Bad service

published

Discharging from Loans.com.au due to very high interest rates. The customer service kept changing originally agreed discharging date accusing another bank. Who is dishonest? Made complaint to AFCA. Trying to resolve discharging issues

Transparency
1/5
Customer Service
1/5
loans.com.au
Bree S.loans.com.auSend a private message

We're sorry you're unhappy with your experience and we'd like to look further into your case. Can you please email customerrelations@loans.com.au with your full name, account number and phone number, someone will be in touch with you shortly.

Similar opinion? Write a review on ProductReview.com.au!
CentralCoast
CentralCoastSydney, NSW

Valuation was well below current market values

published

I applied for a loan on a property. It was a realistic offer based on 6 months of research in the area. The valuation came in much lower than the average price. I lost $3000 in deposit, surveys, solicitors and valuation fees. I was not able to request a review or second opinion on the valuation.

Transparency
3/5
Customer Service
4/5
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Anthony
AnthonySydney, NSW

Initial low interest rate will rise

published

I refinanced by mortgage several years ago with this company due to the much lower interest rate on offer. However this didn’t last & the interest rate crept up either due to them not passing on rate cuts or occasionally increasing their rate because of ‘addition funding costs’. As a result the interest is now higher than that my from my previous borrower.
It is also significantly higher than the interest rate being offered to new customers on their website.
I have no issue with the service I received in dealing with this company.

Transparency
2/5
Customer Service
4/5
loans.com.au
Bree S.loans.com.auSend a private message

Hi Anthony, thanks for your honest review we appreciate your feedback. We'd like to review this for you. Can you please send through your full name, loan a/c number and mobile to loansolutions@loans.com.au and someone can be in touch shortly.

Similar opinion? Write a review on ProductReview.com.au!
Adam
AdamWarnbro
  • 15 reviews
  • 10 likes

Great at first, then goes bad.

published

Excellent refinancing a few years ago. Very pleased. However interest rate cuts are not passed on and we were left with no option but to refinance with another lender at much better interest rates.

Transparency
2/5
Customer Service
4/5
loans.com.au
Bree S.loans.com.auSend a private message
Adam
Adam

Thanks but I've assisted myself by refinancing with a much better rate with another lender. Shame you only keep new customers happy leaving the existing ones unhappy.

Similar opinion? Write a review on ProductReview.com.au!
NASIR
NASIRGreater Melbourne (Inner), VIC
  • 3 reviews
  • 3 likes

First got Pre-approval and then they taking me round and round

published

On 30 Min Call i provide all details and got pre-approval and after pre approval now they taking me round and round in circle. Things they required me over the fone have been provided but now they want more and more and more. not impress at all.

Transparency
1/5
Customer Service
2/5
loans.com.au
Bree S.loans.com.auSend a private message

Hi Nasir, thanks for your feedback. We've passed this on to management but if you have anything further to add, please send through to customercare@loans.com.au with your full name and App ID so we can trace back to your individual case.

NASIR
NASIR

App id 80048816

Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.
what-is-peer-to-peer-lending
Next
Jeremy S.
Jeremy S.South East Queensland, QLD

Not the best customer service

published

Always disappointed that this company gives so much better rates to new customers. Existing customers lose out unless they go through all the hoops of negotiating a better deal.......writing this review as I remain 9th in the queue to speak to a customer service representative!!!!!!

Transparency
2/5
Customer Service
2/5
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
krishnmaash
krishnmaashSouth East Queensland, QLD
  • 2 reviews

Have actively taken steps to make it more difficult for customers to compare interest rates

published
Transparency
1/5
Customer Service
2/5
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
alexnat
alexnatGreater Melbourne (Outer), VIC
  • 6 reviews
  • 1 like

Pre approval pulled out from under us

published

Pre approval was given based off the annualised salary amount on the payslip, not the year to date figures of what was actually earned (which was obviously a percentage of that). Upon wanting to go ahead, told we couldn't because 'finance' says it wasn't enough.

Transparency
2/5
Customer Service
3/5
Incentivised Review No
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mike
MikeSydney, NSW
  • 2 reviews
  • 1 like

very bad service once you convert your loan to them

published
Transparency
2/5
Customer Service
3/5
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Start with lowish home loan Interest rate and then fail to pass on cuts

published

Fail to pass on rate cuts to existing customers, got in touch with them to ask if they'd consider passing on the cut, unfortunately they said no. Currently looking to re-finance. In fact the last .10% reduction (November 3rd 2020) hasn't even been acknowledged - as in no message to say they would or wouldn't be passing on......."ignore and it'll go away".

Incentivised Review No
loans.com.au
Bree S.loans.com.auSend a private message
Nick
Nick

Will do.

loans.com.au
Bree S.loans.com.auSend a private message

Thanks Nick, we appreciate it.

Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
blackphilip
blackphilip
  • 2 reviews
  • 1 like

Terrible controlling product

published
Transparency
2/5
Customer Service
2/5
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Ananya H.
Ananya H.Greater Melbourne (Metropolitan), VIC

High Early payment fees with future interest also charged

published

I have taken Car loan from this agency but they are charging High early payment fees with future interest as well which is coming $160 extra than the original payment .They are calculating as outstanding balance +21 months of early payment fees which is $408+one months interest.
So be careful once you take loan from them. Their break out fees is $700/time length of loan * number of month remaining for paying back loan.
It means even if pay early then also you are bearing all future interest with extra $160 in our case.

Transparency
2/5
Customer Service
2/5
loans.com.au
Bree S.loans.com.auSend a private message

Hi Ananya, thanks for your feedback. We'd like to escalate your case to customer relations if you could please send your full name, email address and loan account number to customerrelations@loans.com.au and we'll assist ASAP.

Similar opinion? Write a review on ProductReview.com.au!
fahqteam
fahqteamSydney, NSW

Rate cuts

published

RBA cut rates 6 days ago and yet we don’t get informed on if it’s getting passed on or not, not even a time frame on when we will know, this is lazy and a horrible way to treat customers leaving them in the dark telling them nothing. Not one thing said in media release

Transparency
2/5
Customer Service
2/5
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Bree S.loans.com.auSend a private message
fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
See all loans.com.au questions

Get an answer from our members and loans.com.au representatives

loans.com.au

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.