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loans.com.au

loans.com.au

3.7 from 1,438 reviews · View Statistics
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Sonia987
Sonia987Sydney, NSW

Investors beware

published

Our situation-buying two investment properties, total under $1 mil. Initial sales call made everything sound very easy. Experience was far from. Extremely painful at every step. Online software sucks big time. Partnering with loans.com.au is up there with life’s biggest regrets, never again. Good for basic home loan, anything beyond go elsewhere.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJune 2022
  • Loan used forInvestment Property
loans.com.au
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Frustrated Applicant
Frustrated ApplicantSouth Australia

Works like a start up seems like no defined processes horrible customer device

published
  • Transparency
  • Customer Service
  • Application Process
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
loans.com.au
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Alan
AlanCentral Highlands and Goldfields, VIC

Disappointing process from start to finish.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
loans.com.au
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Alan
Alan

Hi Taryn,
Email sent
Thank you
Alan

Alan
Alan
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Experience with loans.com as an old customer

published

what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.

  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message

Hi Anish, we're sorry to hear you didn't enjoy your experience with us and faced some technical difficulties. So we can look further into this, can you please email customercare@loans.com.au with your full name and details of your experience?

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hsk8787
hsk8787
  • 14 reviews
  • 11 likes

stick with the real banks...

published

they threatened to freeze my account because I fully offset my loans.
they also made discharging my loan so difficult. no forms available online, I had to call them up and go through the rigmorale with their retention process and taking way longer than normal banks. really unhappy with the process.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
loans.com.au
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CeeJay
CeeJaySouth East Queensland, QLD
  • 7 reviews
  • 15 likes

Not a happy experience

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2021
  • Loan used forFirst Home
loans.com.au
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CeeJay
CeeJay

Email has been sent

CeeJay
CeeJay
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Rahul N.
Rahul N.Sydney, NSW

Terrible company glad to be gone.

published

Was with them for over 4 years. Horrible rate hikes out of step with the RBA. Then not even passing on the rate cuts. So glad to be out, but they made refinancing difficult.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateApril 2016
  • Loan used forInvestment Property
loans.com.au
Bree S.loans.com.auSend a private message

We're sorry to hear about your experience. Please contact us with any further details or feedback you have for us on customercare@loans.com.au.

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krishnmaash
krishnmaashSouth East Queensland, QLD
  • 2 reviews

Have actively taken steps to make it more difficult for customers to compare interest rates

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
loans.com.au
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Ali
Ali
  • 2 reviews

Bad Experience: Incompetent & Fake Loan Specialist

published

I have discussed my credit history and the loan details with their so call loan specialist because I don't want any credit enquiry if any issue, she said everything is good to go. I have applied but declined, when I have asked for reason for decline, they are saying as per guidelines it is declined but not sharing any reason. My credit report is being ruin because of their incompetence. They charged for property valuation $220 that no other lender i.e NAB, CBA, ANZ etc is charging. They said will refund $220 but after one week, but why?

  • Transparency
  • Customer Service
  • Application Process
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forHome Construction
loans.com.au
Bree S.loans.com.auSend a private message
Ali
Ali

I have sent my details to your customer relations email as you suggested but no one even replied to my email as I knew. Also I can see you guys added many 5 star fake reviews since 3-4 original bad reviews. Disgusting!!!!!

loans.com.au
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She
SheSouth West, QLD
  • 2 reviews
  • 12 likes

Bank balance decline

published

How can your income, credit check, deposit & valuation be approved, then you get declined because your bank balance will only be $5800 once your deposit is paid... shouldn’t a loan be approved based on your affordability to pay not your bank balance...

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
She
She

What I would like is a copy of the valuation report I paid for

loans.com.au
Bree S.loans.com.auSend a private message

Hi there, we will refer your case to Customer Relations. Please email customerrelations@loans.com.au with your full name and application number and we will look into this further for you.

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Lentheric
LenthericGreater Melbourne (Inner), VIC
  • 2 reviews
  • 5 likes

No rate cuts, slightly lower rate offered for new customers only, even the big banks are offering better rates.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2018
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message

Hi Lentheric, thanks for your detailed feedback. We'd like to escalate your case to customer relations, so if you could please send your full name, email address and loan account number to customerrelations@loans.com.au and we'll assist ASAP.

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Lionel W.
Lionel W.Greater Melbourne (Inner), VIC

Great for a new loan although for existing customers terrible.

published

I have been with loans.com.au for 5 years (home loan). Paid off 445k loan within 5 years of a 500k loan. As my 5 year interest only loan expired they would only give me a .2% reduction although a new loan would have been .7% less. Basically they don't care about existing customers but only new customers. I have now organised my home loan to go to another bank. Don't bother with them. There are heaps of other lenders that believe looking after their existing customers.

  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
loans.com.au
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John Liu
John LiuGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 6 likes

Do not go with loans.com.au because they treat existing customers very bad

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateOctober 2017
  • Loan used forFirst Home
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John Liu
John Liu
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Existing customers get high interest rates & poor service

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
loans.com.au
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Charley Zheng
Charley Zheng
  • 2 reviews

Like big banks, sucks you in and keeps rates high

published

Joined 4 years ago. Rates kept on creeping up against benchmark. Recently tried to call to discuss rate change. After 12 days and 4 calls and two firm complaints to staff still zero response. I wanted to give them a chance to reduce the rates - which are now higher than the rates advertised by the big 4 - so that neither of us have to waste time changing. As one can expect, once you are a customer, you are treated poorly, and the rates will keep increasing to above the big 4.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJanuary 2014
  • Loan used forInvestment Property
loans.com.au
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Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
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fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

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