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Fast efficient and easy
The whole process was simple and easy, from the online submission to dealing with the service team, everyone I spoke to was helpful and either through text, phone calls or email . I was guided through the entire process.
The rates were awesome , to the point I also refinanced an existing investment property whilst initially only looking to buy a new property.
Thanks to the loans.com team and I would not hesitate in recommending them to anyone.
Great process - great rates
The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.
The reviewer stated that an incentive was offered for this review
LOANS.COM.AU HAS ALWAYS COME OUT IN FRONT WITH THE GOODS!
From the beginning of our home loan inquiry up to settlement, customer service was top notch with pleasing results. We have turned to loans.com.au for previous home loans and they cannot be faulted especially with their very compatible interest rates. Would not hesitate at all to recommend loans.com.au to anyone enquiring about home loans
Best Home Loan Available!
Loans.com.au Home Loans have the most competitive interest rates available. I found their SMSF interest rate to be the lowest on the market and their customer service is second to none. We could not be happier!
Really happy with final result
Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.
Loans.Com are a great help
From the start to the end of the application process the customer service was great and was simple to do. We also cut our interest rate by half going with them.
Brilliant Home LOan
Service was excellent, timely and accurate.
No additional or unexpected costs and NO ridiculous application fees.
Easy process from start to settlement, great notification and fantastic product.
Would never go to a BIG bank again.
Very satisfied customer.
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
Great low cost home loan option
My experience with loans.com.au was very good. From the initial contact through to settlement. The online platform is great for loading documents. Friendly knowledgeable staff. Would highly recommend. 5 stars.
Competitive rates, convenient, fast turnaround
Convenient, quick turnaround and very competitive rates. Online portal makes it easy to provide documents required for assessment.
I went through loans.com.au for a purchase and then ended up going through them again for a refinance for an existing property. Experience was so much more streamlined and hassle-free when compared to a traditional bank.
Very helpful and easy to deal with
Customer service was excellent. From the start to the end everyone was very helpful. All questions were answered promptly and was so easy deal with . Thank you for everything from a satisfied customer
Absolutely fantastic service!
The whole process of refinancing my loan to loans.com.au from one of the Big 4 couldn’t have gone easier. From my initial discussion with Ray to settlement was just on 4 weeks. A++ service the process was simple and the ability to submit everything electronically did make the process feel like a chore. I’d recommend loans.com.au to EVERYONE
Would never go anywhere else!
Exemplary customer service! In over 40 plus year's we have been buying and selling home's and the likes. The best we have ever encountered! Honest, upfront! No questions unanswered! So simple and easy! The big banks didn't even come close! We are now looking at future borrowing! We have already promoted loans.com.au as a preferred lender! We have recommended loans.com.au, to our family, friends, workmates and anyone else who wants to know our business
They were available all time to help though out the process from both sales and settlement teams. Quickly contacted me and instructed, if there is problem in my documents. Good luck home.com.au.
I am glad that I took advantage of a great Offer.
As a pensioner, I need to save a bit of money on my Home Loan repayments. When I came across the loans.com.au Home Loan Offer 3 months ago I knew that doing nothing was not an option for me. I am glad that I took advantage of a Great Offer while it was available. Laura Cope (Lending Manager) and Tim McCloskey (Sales Support Officer) were most understanding about my circumstances and provided me with all the necessary details to make an informed decision. The Application process was clearly explained in their emails/attachments which made it eas...y for me to logically go down their checklist to ensure that no supporting document was missing and therefore avoided any undue delays for Settlement to occur promptly. I am now more secure to have better control over my living costs and stay within my Budget.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email firstname.lastname@example.org with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
Get an answer from our members and loans.com.au representatives
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