LOANS.COM.AU HAS ALWAYS COME OUT IN FRONT WITH THE GOODS!
From the beginning of our home loan inquiry up to settlement, customer service was top notch with pleasing results. We have turned to loans.com.au for previous home loans and they cannot be faulted especially with their very compatible interest rates. Would not hesitate at all to recommend loans.com.au to anyone enquiring about home loans
Brilliant Home LOan
Service was excellent, timely and accurate.
No additional or unexpected costs and NO ridiculous application fees.
Easy process from start to settlement, great notification and fantastic product.
Would never go to a BIG bank again.
Very satisfied customer.
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
Competitive rates, convenient, fast turnaround
Convenient, quick turnaround and very competitive rates. Online portal makes it easy to provide documents required for assessment.
I went through loans.com.au for a purchase and then ended up going through them again for a refinance for an existing property. Experience was so much more streamlined and hassle-free when compared to a traditional bank.
Would never go anywhere else!
Exemplary customer service! In over 40 plus year's we have been buying and selling home's and the likes. The best we have ever encountered! Honest, upfront! No questions unanswered! So simple and easy! The big banks didn't even come close! We are now looking at future borrowing! We have already promoted loans.com.au as a preferred lender! We have recommended loans.com.au, to our family, friends, workmates and anyone else who wants to know our business
Great rates, great service, even for self-employed
I was skeptical that I could get a home loan with an online lender because I am self employed. This usually means complications and frustration in dealing with banks. But the rates and service (online, phone app, etc) offered by loans.com.au were too good not to try. Surprisingly, they were able to look objectively at my financial position and the whole approval process was fast and relatively easy (there's always documentation, right?). We were using a broker at the same time in case loans.com.au fell through, but the rates he got for us were going to cost an additional $12,000 over the first 10 years. Luckily for us we didn't need his banks. Definitely check these guys out.
Reliable competitive home loan provider
I have completed many home loans and top up funds with Loans.com.au and they as a company have been brilliant for reliability to deliver a loan, provide easy to use process with online tools and excellent interest rates and minimal fees.
Competitive rates with good customer service
Investment loan - Support received by loan specialist was great, no issue through out the loan process, easy to apply and track application online. Smooth settlement on time. Competitive rates. Would use Loans.com.au again.
Best system in place.
Loans.com.au is so far the best lender I have used.
Very efficient and patient to answer questions.
System is easy to use with constant updates without a call.
I will definitely use them for my next purchase
The reviewer stated that an incentive was offered for this review
Great Customer Service
From start to finish my home loan application & settlement was seamless. The staff were friendly & helpful. Jazmin was awesome & helped me endlessly! The settlement process was great, kept me informed throughout
Perfect solution for our need
Great customer service, always have someone to speak to.
There was no surprise unexpected cost with the processing of the loan.
We are very satisfied with the interest rate and customer support.
Excellent service and product
Initially I thought it was too simple to be real, but my home loan has settled without a hitch. The customer service was excellent the whole way through. I will most definitely be recommending loans.com.au to others.
Thank you for making this process so easy.
Very good customer service
Received very prompt customer service from this company. Interest rate is very competitive for investment property. They didn't ask for unnecessary information and processed loan in timely manner with no hassle.
Happy with Customer Service!
I was on the phone today with Emma from Customer Care regarding an interest rate review on my existing investment loan. I was initially unsure of how to open up with my queries ie. what is the best interest rate reduction they can give me?, how much difference will it make to go for other loan setups (var/ fixed)?, am I even eligible to get a different rate? etc etc. So many what-ifs going through my mind and so little knowledge on the topic (I'm obviously not a real estate expert). TBH I was surprised how many options I had and at how easily my options were explained to me. I 100% recommend these guys for giving quality customer service and also for staying competitive.
Thanks to Jessica (Personal Lending Specialist) and Jordan (Support Officer) my investment loan refinance was completed in just over three weeks. The customer service and efficiency provided exceeded expectations and would not hesitate to recommend Loans.com.au to friends and family.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email email@example.com with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
Get an answer from our members and loans.com.au representatives
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