1,942 reviews
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- First Home
- Second Home (1)
- Investment Property (4)
- Refinancing
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Reviews
Absolute shambles
At the beginning we were told the loan process is very simple and it will take no time at all. What a joke. I have had many loan applications in my time. I have bought and sold many properties and have investment properties too. NEVER has it taken 4 months for a loan application to go through. Luckily we were refinancing and not waiting to settle on a property. The amount of back and forth with them was exhausting. No matter how much info we gave it was never enough, or not clear enough. They were vague in what they wanted from us that wasn’t right. Never again will I use them. Show detailsIf you’re looking at home loans, go elsewhere
I had a car loan with loans.com.au and they were amazing. Super fast easy application and communication was great. However, I made the mistake to take out my home loan with them too. There has been no communication from them at all, not even after my loan settled. I got no information on my repayments, I had an off the plan purchase so my repayments had changed before it settled. Even to this day I have not been notified of any rate changes or updates. I have contacted them multiple times to confirm details and asked for things to be sent, prom... Read moreised the world and then nothing. The app continually logs me out and when I call to get it fixed I’m only hold for an hour. Even when I can get into the app there is not loan repayment or interest rate information. Wouldn’t recommend.Hi Mel, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobil... Read more
e number and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.Have actively taken steps to make it more difficult for customers to compare interest rates
Loans.com.au have taken away the ability to view the interest rate being charged on your loan accounts. Previously this was always visible on their online banking platform through the account details section. Now account details shows basic account information but no longer tells you what interest rate you are being charged. There is only one possible reason for the removal of this information - to make it even more difficult for customers to know what rates they are paying and to compare them to the market. You would think in the wake of the r... Read moreoyal commission lenders would have stopped playing these sorts of games. I've been a customer for almost 15 years and have noticed a steady decline in competitiveness (for existing customers) and service. Unimpressed.Hi there, to find the interest rate on your loan accounts, you need to log in to Smart Money, click manage, account and account details. We will always want this information to be visible for our cust... Read more
omers to see. Please let us know if you have any issues seeing your interest rate after following the above steps via customercare@loans.com.au or 13 10 90 and we'll assist you.Great for a new loan although for existing customers terrible
I have been with loans.com.au for 5 years (home loan). Paid off 445k loan within 5 years of a 500k loan. As my 5 year interest only loan expired they would only give me a .2% reduction although a new loan would have been .7% less. Basically they don't care about existing customers but only new customers. I have now organised my home loan to go to another bank. Don't bother with them. There are heaps of other lenders that believe looking after their existing customers. Show detailsHi Lionel, thank you for taking the time to leave your feedback, we appreciate it. We will pass this on to the appropriate team and see what we can do to improve. If you have any further feedback, ple... Read more
ase feel free to send it to customercare@loans.com.au, ensuring you include your full name and account number so we can trace it back to your individual situation.Like big banks, sucks you in and keeps rates high
Joined 4 years ago. Rates kept on creeping up against benchmark. Recently tried to call to discuss rate change. After 12 days and 4 calls and two firm complaints to staff still zero response. I wanted to give them a chance to reduce the rates - which are now higher than the rates advertised by the big 4 - so that neither of us have to waste time changing. As one can expect, once you are a customer, you are treated poorly, and the rates will keep increasing to above the big 4. Show detailsHi Charley, thank you for taking the time to leave your honest feedback, we really appreciate it. We're sorry to hear about the delay in response regarding your requested rate review. I will pass this... Read more
on to Customer Relations and see what we can do to help. So we can look into your individual case, can you please email your full name and suburb of your security property and we will look into this for you.Details
loans.com.au Car Loans4.5(719) | loans.com.au Home Loans3.8(574) | |
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Category | Loans and Car Loans | Loans and Home Loans |
Business Type | Non-Bank Lender | Non-Bank Lender |
Contact info for loans.com.au
- ACN: 082587095
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Hi Russell, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, m... Read more
obile number and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.