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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,352 reviews · View Statistics
Listing monitored by loans.com.au

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Nigel O.
Nigel O.South East Queensland, QLD
  • 2 reviews

Overall experience was satisfactory, a few small improvements could make it great.

published

People were friendly and helpful. You need to be pro active and follow the progress yourself otherwise things don’t move forward. Was mislead on valuation cost. Wasn’t contacted after settlement so had to call asking about offset account and how to get a visa debit cards. I think we settled at a busy time.

Transparency
4/5
Customer Service
3/5
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for your review and feedback Nigel

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Rubberneck K.
Rubberneck K.
  • 4 reviews

wasted my time

published
Transparency
2/5
Customer Service
4/5
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zypp_vic
zypp_vicVictoria

Bait and switch on interest rate, otherwise reasonably modern and easy to apply for

published
Transparency
2/5
Customer Service
4/5
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Home Loan application process

published

Positives - low interest rate, low loan establishment costs
Negatives - back office administration very tardy. Better if you have one consultant to process the Loan application from start to Finish. There were far too many staff associated with the loan approval making the process administratively inefficient

Transparency
4/5
Customer Service
3/5
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Average service

published

Relatively quick and easy online application process and a good deal on a new car loan, but had to be speak to multiple contact centre staff and send the same information multiple times which wasn't a great customer experience.

Incentivised Review No
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Rachel Mchugh
Rachel MchughAU
  • 2 reviews
  • 1 like

Good rate but poor communication

published
Transparency
3/5
Customer Service
3/5
loans.com.au
Bree S.loans.com.auSend a private message
Rachel Mchugh
Rachel Mchugh

Hi,
Yes I have closed my account however I am still yet to hear back from Loans.com.au that you have processed the closure which is another example of poor communication

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Brian
BrianPerth, WA
  • 5 reviews
  • 3 likes

Intrest rate

published

I have been with loans . Com for 2yrs on a P&i mortage @ 2.74 so I phone and asked can I go on the 1.99% as advertised the answer no
If you want to get a better rate u need to pay for. A revaluation $220 and if that comes back that you now have more than 29% equality
In you home we can offer 2.14% only what a rip off
Yet if I go on u bank or. Tic toc home loans they both have free valuation tool on the web both came back with more than 20% equate in my home just feel let down
Only way out the said is to leave and pay $550 exit costs

Transparency
2/5
Customer Service
3/5
loans.com.au
Bree S.loans.com.auSend a private message
Brian
Brian

email sent look forward to the chat

loans.com.au
Bree S.loans.com.auSend a private message

Thanks Brian, someone will be in touch shortly.

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Mriganka
MrigankaGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Need to pass rate cuts being an online lender

published

I refinanced to LCA few years back, as LCA, being a few online lender at that time, was offering competitive rates. Whilst I felt that they have a reasonably good Customer Service and online user experience (smooth settlement process and quick turnaround time for responding to queries etc.), however when it comes to passing the rate cuts to their customers over the last couple of years, they are not as quick as the other new online/Fintech lenders. Sometimes they pass only a certain percentage of the rate cut and sometimes they don't pass the rate cut at all.

Transparency
3/5
Customer Service
3/5
loans.com.au
Bree S.loans.com.auSend a private message
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Tess
TessLatrobe
  • 5 reviews
  • 4 likes

Hoops and Hassle

published

Was successful in application, however, process was cumbersome and time confusing. Staff are friendly and helpful, so can't fault them but too many cooks spoils the brew. Definitely worth applying with them but there is plenty of room for improvement on their behalf.

Transparency
3/5
Customer Service
4/5
loans.com.au
Bree S.loans.com.auSend a private message
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Russ L
Russ LPerth
  • 3 reviews
  • 1 like

Good to start, don't look after existing customers

published

Since joining Loans.com.au the interest rate for new customers has dropped much lower than existing customers. They are not interested in dropping for existing customers either. Looking to refinance elsewhere.

Transparency
3/5
Customer Service
3/5
loans.com.au
Bree S.loans.com.auSend a private message

Hi Russ, thanks for taking the time to leave a review. If there’s anything further we could do to improve, we’d love to hear your feedback at customercare@loans.com.au.

Russ L
Russ L
loans.com.au
Bree S.loans.com.auSend a private message

Hi Russ, thanks for letting me know. I will flag this on my end too so we can address this is as soon as possible.

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Great

published

Quick and easy to fill out and basic quick response. Glad to have found this loan company its great and easy

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Michael3339
Michael3339MELBOURNE

Pretty good, but some improvements required.

published

Generally good communication and good online process. However our loan representative changed part way through, and in doing so, missed a critical detail (obtaining the loan split preference). When I volunteered this information I was told it was too late to enact without paying a re-processing fee (even though it was still prior to settlement). This was subsequently enacted at no cost, but not for a lack of advocacy on my part. Also, the settlement process was not coordinated well; I had to initiate the clarification of the settlement process only days before the due date because it hadn't been organised. This resulted in an unorthodox workaround to meet the due date.

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Great products, substandard service

published

Great products but customer service was sub standard. We had to call and ask every step of the way during the home loan process instead of them being proactive and informing us. The end product was worth it.

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peter
peterSydney
  • 2 reviews
  • 3 likes

Unethical sneaky rate rises

published
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Kate P
Kate PSydney
  • 2 reviews

OK, but room for improvement.

published

The consultants are friendly, knowledgeable and helpful. The OnTrack application system however has many issues, and overall the time from application through to settlement took way too long.

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Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Bree S.loans.com.auSend a private message
fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

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