I have been with loans . Com for 2yrs on a P&i mortage @ 2.74 so I phone and asked can I go on the 1.99% as advertised the answer no
If you want to get a better rate u need to pay for. A revaluation $220 and if that comes back that you now have more than 29% equality
In you home we can offer 2.14% only what a rip off
Yet if I go on u bank or. Tic toc home loans they both have free valuation tool on the web both came back with more than 20% equate in my home just feel let down
Only way out the said is to leave and pay $550 exit costs

I refinanced to LCA few years back, as LCA, being a few online lender at that time, was offering competitive rates. Whilst I felt that they have a reasonably good Customer Service and online user experience (smooth settlement process and quick turnaround time for responding to queries etc.), however when it comes to passing the rate cuts to their customers over the last couple of years, they are not as quick as the other new online/Fintech lenders. Sometimes they pass only a certain percentage of the rate cut and sometimes they don't pass the rate cut at all.

Was successful in application, however, process was cumbersome and time confusing. Staff are friendly and helpful, so can't fault them but too many cooks spoils the brew. Definitely worth applying with them but there is plenty of room for improvement on their behalf.

Since joining Loans.com.au the interest rate for new customers has dropped much lower than existing customers. They are not interested in dropping for existing customers either. Looking to refinance elsewhere.

Quick and easy to fill out and basic quick response. Glad to have found this loan company its great and easy

Generally good communication and good online process. However our loan representative changed part way through, and in doing so, missed a critical detail (obtaining the loan split preference). When I volunteered this information I was told it was too late to enact without paying a re-processing fee (even though it was still prior to settlement). This was subsequently enacted at no cost, but not for a lack of advocacy on my part. Also, the settlement process was not coordinated well; I had to initiate the clarification of the settlement process only days before the due date because it hadn't been organised. This resulted in an unorthodox workaround to meet the due date.

Great products but customer service was sub standard. We had to call and ask every step of the way during the home loan process instead of them being proactive and informing us. The end product was worth it.

I too have been deceived by the initial low rates, just to be lured into paying more down the track. Too much smoke and mirrors with this institution and only interested in new customers and neglecting to look after existing ones like myself, who have never missed a payment since i signed up over 2 years ago. As soon as I started to pay extra payments it must have rang alarm bells and they decided that oh he must be able to afford to pay a higher rate. There has been no official rate rises but I've gone from 3.71 to 3.93 with little notice. Jus...

The consultants are friendly, knowledgeable and helpful. The OnTrack application system however has many issues, and overall the time from application through to settlement took way too long.

I have refinanced my home loan from loans.com.au as it has offered low rates with no monthly and yearly ongoing fee also processing time from application to settlement was satisfactory.

Hi All,
I just re-financed my home loan from www.loans.com.au and shifted it from one of BIG4 banks.
Points to be noted :
Positives are
1.Low rate of Interest although no off-set account option in their Essential home loan package. It would be great if the add this feature in their Essential home loan package. As some of their competitiors are offerring so.
2. Processing time was fast and satisfactory
3. They gives some waiver in settlment fee by telling them referral and client who refers will get incentive too for referring new cli...

I really liked the onTrack facility. Easy to access, communicate and submit documentation. The SMS notifications on activity/status updates were also helpful. Instructions on the process were also informative and easy to follow; however, not exactly what I experienced. Maybe my situation was unique, but the comments on the process in onTrack over refinancing were inaccurate. It stated that I would not have to contact my existing lender to arrange for settlement which I did. Overall experience was good, but I did have issues with various staff n...

Interest rates and loan product are great. My loans were simple refinanced loans, however there were a number of errors from their end which caused unnecessary delays. Some of the documentation required seemed duplicitous. I nearly walked on a couple of occasions out of frustration, however was convinced by a manager to stay after a number of fees were waived.

My loan has settled but no without glitches. communication is not great due to delays and only some of the funds have been received and I can no longer log into the system. I have no idea how to pay or when.

We refinanced our existing home which took 6 weeks to go through and still hasn't settled. We had pre approval for an investment property and I find that messages sent through their ""On Track"messaging system go un-answered or half answered. Online chats are also difficult, it is obvious the people you are chatting with are also chatting with other people as questions are only half answered. There is no haste. We are in a fast moving property environment and I expect this current transaction of ours to fall through because of time constraints which will have cost us thousands, thanks to loans.com dragging their feet. Do not recommend.

I thought this was just the best and the loans officer was knowledgeable and polite. However I was given the impression along the way that all was good with loan and paid for home loan valuation everything was ticked all documents sent. Some one was supposed to ring me to organise valuation and they did not. So I rang myself to be told now my application was not accepted. Very disappointed. I had to ring myself to find this out.

Being attracted by it's low rates, I refinanced my investment loan to loans.com.au. They subsequently increased my interest rate not long after settlement, a few times! Those rate rises were not in response to a rate rise by RBA. They just increased my rate due to their increasing cost according to their letter. The rate was still not bad compared to the rates offered by many big banks publicly(although you probably can negotiate a better deal than advertised). However it's still 0.5% higher (or 3.5 thousand dollars more interest per year for a...

hi there i am just starting my process with loans.com.au. the poor reviews are very concerning however i have heard good things from a mate about them. i will keep this thread posted with my dealings and hopefully it is a smooth process with no hidden fees (even though they say there are none?) or unjustified/unexplainable spikes in interest. this is all new to me and i am excited but also overwhelmed, lets hope i can have a great experience as i have alot of friends at the buying stage, would love to be able to recommend a great lender

Refinanced two loans to them from ANZ. Salesperson and mortgage manager were both friendly and efficient which l quite appreciated (and pleasantly surprised given the reviews on here). Took about 1 to 1.5 month overall but it was a refinance so l wasn't as speedy with the documentation as l probably could had been.

My only caveat or warning for those thinking of using them is that their Loan Tracker website for managing your applications is terrible! It doesn't allow you to view what documents you have uploaded. l still don't know whether u...

Loans.com.au are very good at pulling in new customers, however once you are immersed in the application and approval process be prepared for lots of backwards and forwards, to have your patience tested, and allow a good 5-6 weeks to reach settlement, and that's if everything goes well. I think part of the issue is that their internal lines of communication need some work, but it shouldn't be anything that they can't resolve over time. Being an internet lender, the identification requirements are quite stringent as you would expect, and it is i...