loans.com.au

People were friendly and helpful. You need to be pro active and follow the progress yourself otherwise things don’t move forward. Was mislead on valuation cost. Wasn’t contacted after settlement so had to call asking about offset account and how to get a visa debit cards. I think we settled at a busy time.

Firstly it tries to make itself look transparent, open and fast like no others. But the low rate only exists on paper as a bait. Once you're hooked up you are incited to lodge an application. Pre-approval is just useless and giving you false sense of optimism. Then credit team took it over and a few days later knocked you back suddenly without formal written rejection letter. I'd talk to a local lender by person at first place to have a firm answer in no time. Rather than spending hours behind the computer only to be turned back and add unneces...

Customer service was good, but not great. Once you can get someone to talk to they can generally help you.
After pre-approval I was sent a letter guaranteeing the rate for the loan would be locked in for 2 weeks. In the following week when I sought to complete the loan process, the interest rate had been raised by over 1%.
I was advised that a notification email had been sent, however I had not received the email.
Regardless I do not understand how a rate can be "locked in", but then raised a week later in direct contravention of their own lett...

Positives - low interest rate, low loan establishment costs
Negatives - back office administration very tardy. Better if you have one consultant to process the Loan application from start to Finish. There were far too many staff associated with the loan approval making the process administratively inefficient

Relatively quick and easy online application process and a good deal on a new car loan, but had to be speak to multiple contact centre staff and send the same information multiple times which wasn't a great customer experience.

While the loan rate is great and the set-up was relatively easy I have found the communication since quite difficult. The website to view my account is terrible, I can find very few details of my loan and you can't make any edits (address etc) these can only be done by phone. Every time I have called I have waited for at least 30 minutes to get through.

Previously I have called to confirm how much will be remaining on my loan in two months time (when I planned to pay it off) and was told that she wouldn't know how to do it and I can just see ...

I have been with loans . Com for 2yrs on a P&i mortage @ 2.74 so I phone and asked can I go on the 1.99% as advertised the answer no
If you want to get a better rate u need to pay for. A revaluation $220 and if that comes back that you now have more than 29% equality
In you home we can offer 2.14% only what a rip off
Yet if I go on u bank or. Tic toc home loans they both have free valuation tool on the web both came back with more than 20% equate in my home just feel let down
Only way out the said is to leave and pay $550 exit costs

I refinanced to LCA few years back, as LCA, being a few online lender at that time, was offering competitive rates. Whilst I felt that they have a reasonably good Customer Service and online user experience (smooth settlement process and quick turnaround time for responding to queries etc.), however when it comes to passing the rate cuts to their customers over the last couple of years, they are not as quick as the other new online/Fintech lenders. Sometimes they pass only a certain percentage of the rate cut and sometimes they don't pass the rate cut at all.

Was successful in application, however, process was cumbersome and time confusing. Staff are friendly and helpful, so can't fault them but too many cooks spoils the brew. Definitely worth applying with them but there is plenty of room for improvement on their behalf.

Since joining Loans.com.au the interest rate for new customers has dropped much lower than existing customers. They are not interested in dropping for existing customers either. Looking to refinance elsewhere.

Quick and easy to fill out and basic quick response. Glad to have found this loan company its great and easy

Generally good communication and good online process. However our loan representative changed part way through, and in doing so, missed a critical detail (obtaining the loan split preference). When I volunteered this information I was told it was too late to enact without paying a re-processing fee (even though it was still prior to settlement). This was subsequently enacted at no cost, but not for a lack of advocacy on my part. Also, the settlement process was not coordinated well; I had to initiate the clarification of the settlement process only days before the due date because it hadn't been organised. This resulted in an unorthodox workaround to meet the due date.

Great products but customer service was sub standard. We had to call and ask every step of the way during the home loan process instead of them being proactive and informing us. The end product was worth it.

I too have been deceived by the initial low rates, just to be lured into paying more down the track. Too much smoke and mirrors with this institution and only interested in new customers and neglecting to look after existing ones like myself, who have never missed a payment since i signed up over 2 years ago. As soon as I started to pay extra payments it must have rang alarm bells and they decided that oh he must be able to afford to pay a higher rate. There has been no official rate rises but I've gone from 3.71 to 3.93 with little notice. Jus...

The consultants are friendly, knowledgeable and helpful. The OnTrack application system however has many issues, and overall the time from application through to settlement took way too long.