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loans.com.au
- Home Loans, Car Loans · See All
- www.loans.com.au
- 2 reviews
Overall experience was satisfactory, a few small improvements could make it great.
People were friendly and helpful. You need to be pro active and follow the progress yourself otherwise things don’t move forward. Was mislead on valuation cost. Wasn’t contacted after settlement so had to call asking about offset account and how to get a visa debit cards. I think we settled at a busy time.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJune 2022
- Loan used forRefinancing
Positives - low interest rate, low loan establishment costs
Negatives - back office administration very tardy. Better if you have one consultant to process the Loan application from start to Finish. There were far too many staff associated with the loan approval making the process administratively inefficient
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateApril 2022
- Loan used forInvestment Property
- 3 reviews
- 2 likes
I refinanced to LCA few years back, as LCA, being a few online lender at that time, was offering competitive rates. Whilst I felt that they have a reasonably good Customer Service and online user experience (smooth settlement process and quick turnaround time for responding to queries etc.), however when it comes to passing the rate cuts to their customers over the last couple of years, they are not as quick as the other new online/Fintech lenders. Sometimes they pass only a certain percentage of the rate cut and sometimes they don't pass the rate cut at all.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateMay 2018
- Loan used forRefinancing
Hi there, as mentioned in the private mediation, we really appreciate you providing us with this feedback. We're sorry you are disappointed with your current rate. We have a specialised team who are a...
Read morevailable to review your loan. If you could please send us your full name and account number, and best contact details to our Loans Solutions team at loansolutions@loans.com.au, they can review your loan and give you a call shortly to discuss your options.
- 3 reviews
- 1 like
Since joining Loans.com.au the interest rate for new customers has dropped much lower than existing customers. They are not interested in dropping for existing customers either. Looking to refinance elsewhere.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateSeptember 2018
- Loan used forRefinancing
Hi Russ, thanks for taking the time to leave a review. If there’s anything further we could do to improve, we’d love to hear your feedback at customercare@loans.com.au.
Hi Hayley,
I have emailed the customercare address with some feedback. Awaiting a response....
Read more ThanksHi Russ, thanks for letting me know. I will flag this on my end too so we can address this is as soon as possible.
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Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Thanks for your review and feedback Nigel