1 photo
loans.com.au

loans.com.au

3.7 from 1,439 reviews · View Statistics
Listing monitored by loans.com.au

Reviews

Previous
Clear all
Next
Alan
AlanCentral Highlands and Goldfields, VIC

Disappointing process from start to finish.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
loans.com.au
Bree S.loans.com.auSend a private message
Alan
Alan

Hi Taryn,
Email sent
Thank you
Alan

Alan
Alan
Similar opinion? Write a review on ProductReview.com.au!

Experience with loans.com as an old customer

published

what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.

  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message

Hi Anish, we're sorry to hear you didn't enjoy your experience with us and faced some technical difficulties. So we can look further into this, can you please email customercare@loans.com.au with your full name and details of your experience?

Similar opinion? Write a review on ProductReview.com.au!

Avoid

published

Positive: good rates. Negative: losing track of submitted documents; poor communication internally and with client; inadequate, confusing and slow requests for information. Had the appearance of poor systems supporting the staff, and had to pro-actively manage them during the application process.

  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message

We're sorry to hear you're unhappy with your experience. We'd like to look further into your case. Can you please email sales@loans.com.au with your full name, mobile number and email address, and someone from our team will be in touch shortly.

Similar opinion? Write a review on ProductReview.com.au!
CeeJay
CeeJaySouth East Queensland, QLD
  • 7 reviews
  • 15 likes

Not a happy experience

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2021
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
CeeJay
CeeJay

Email has been sent

CeeJay
CeeJay
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
She
SheSouth West, QLD
  • 2 reviews
  • 12 likes

Bank balance decline

published

How can your income, credit check, deposit & valuation be approved, then you get declined because your bank balance will only be $5800 once your deposit is paid... shouldn’t a loan be approved based on your affordability to pay not your bank balance...

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
She
She

What I would like is a copy of the valuation report I paid for

loans.com.au
Bree S.loans.com.auSend a private message

Hi there, we will refer your case to Customer Relations. Please email customerrelations@loans.com.au with your full name and application number and we will look into this further for you.

Similar opinion? Write a review on ProductReview.com.au!
Lentheric
LenthericGreater Melbourne (Inner), VIC
  • 2 reviews
  • 5 likes

No rate cuts, slightly lower rate offered for new customers only, even the big banks are offering better rates.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2018
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message

Hi Lentheric, thanks for your detailed feedback. We'd like to escalate your case to customer relations, so if you could please send your full name, email address and loan account number to customerrelations@loans.com.au and we'll assist ASAP.

Similar opinion? Write a review on ProductReview.com.au!
John Liu
John LiuGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 6 likes

Do not go with loans.com.au because they treat existing customers very bad

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateOctober 2017
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
John Liu
John Liu
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.
what-is-peer-to-peer-lending
Next
Hopi
Hopi
  • 2 reviews

Really happy so far!

published

A really straightforward process. The staff were so efficient and competent, if they said they were going to send something - it was sent. The customer service was excellent, they were really friendly, and always happy to go the extra mile. They passed on the rate cut. And I am quite happy with my current rate. The app is only ok though.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan Start DateNovember 2019
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Brad B
Brad BSydney, NSW

Loans.com.au are scammers - beware..

published

loans.com.au are notorious for gauging their existing customers. They suck in customers with a competitive ‘bait price‘ and then after 6 months will try every trick in the book to screw their exisiting customers for more money. In recent years this has been by achieved by either not passing on rate cuts or gauging their customers with rates hikes due to “increases in wholesale lending”. It’s funny that they don’t decrease home loan rates when wholesale lending costs come down like they did in 2019.
All customers with loans.com.au end up paying much much higher rates than the industry average. This is a terrible company with a disgraceful business model and I urge you to avoid this company at all costs.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateFebruary 2018
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
Brad B
Brad B
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Lida L.
Lida L.Gungahlin 2912, ACT

Not Good Once You Become Their Customer

published

The introductory rate was good with offset account. However, my rate bumped up twice within the first 6 months after I became their customer. Called a couple of times for a rate review but they would not lower their rate at all. Not to mention most of lenders have passed on the RBA cut recently but Loans.com.au always find excuses not to fully pass it or don't pass it at all.
If you are casual or self-employed, be prepared to give them 3 years of income history, at least that's what happened to me. Also be aware it's not free when you decide to leave them.

  • Customer Service
  • Application Process
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2016
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Very helpful, good rate

published

They were well informed and helpful on the phone. There was a bit of confusion between individuals who looked after my case and there were times when I had to email them directly instead of through the portal as that was apparently quicker. Overall a good experience.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Alane
AlanePerth, WA
  • 6 reviews
  • 11 likes

Does not treat Existing Customers Fairly!!!

published

I have been with loans.com.au for 4.5 years. They have consistently failed to pass on in full the RBA cash rate reductions. When I first joined them the gap between the RBA rate and my variable rate was 2.06%, but the gap to the RBA rate is now 2.57%. My rate is now 0.5% higher than the rate offered to new customers !!!! I challenged them on this and asked for a reduction but they gave me lots of poor excuses. I am leaving them. Do not sign up to this company, they will not look after you.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2015
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Ray
RaySydney, NSW
  • 3 reviews
  • 5 likes

A little bit tricky

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!

Stay far away from this bait

published

Do not expect to get the rates advertised on the website. Thats not what you will be on just a few months after. Completely disappointing experience for me. Learn from my mistake.

  • Transparency
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Rosemary N
Rosemary NAU
  • 11 reviews
  • 12 likes

[Bad] operation

published

Lure you in with low rate, then raise it after you are with them while no one raise rate. Dodgy documentation fee of 250 for discharge , not sure if this is even legal. Pathetic retention team. The whole operation is basically using existing customers money to fund new customer discount. If old customer dont leave, they are profitable. If they leave, they got sludged with expensive fees. Stay away. There are better lenders out there.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Bree S.loans.com.auSend a private message
fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
See all loans.com.au questions

Get an answer from our members and loans.com.au representatives

loans.com.au

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.