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- 2 reviews
- 1 like
Amazing service, quick and decisive and gave us our options up front so we were able to navigate through the process easily and make an informed decision about changing. 10/10 would recommend loans.com.au to anyone who doesnt want all the drama that comes with the big 4.
From the beginning I spoke to the consultant to the emails and other forms of communication I received, the service was always on point. Other friends of ours have commented on the ease of process and the timeliness of information. I simply reply "what is stopping you from switching to a smarter choice.
- 5 reviews
- 1 like
Brodie & Gaurav gave exceptional customer service - they were very professional & courteous at all times & answered all my questions efficiently & promptly. Would highly recommend them. Five stars & 10/10 for this company.
Thanks for the awesome review Cathleen! We're so happy we could assist.
- 3 reviews
Happily we’re getting an extension on our home loan and got the lending manager who set us up last time! The loan extension has been surprisingly easy with only a couple of pages of paperwork, we should be all sorted within a week! Pool and landscaping here we come!
Hi Kurt, thanks for taking the time to leave your thoughts. We're so glad to hear you had an easy experience in extending your loan. Good luck with the pool and landscaping!
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We have been a customer for 18 months now and very happy with loans.com. The process to initially refinance was very quick and easy and staff very helpful and friendly. The ontrack system is great and allows you to upload all your documents required in a very simple easy to follow process. We recently applied for an increase /top up loan for a pool. They were very helpful and the process was so quick. From start to settlement so we could pay deposits was only 3 weeks. We are extremely happy with the service they provide and interest rates...
Read more are great also. Would definitely recommend them. They are very easy to contact and will reply to messages within a short time frame usually less than 24 hours. The only thing is that there instructions for uploading documents could be refined as they are not always accurate.Hi Sharon, we pride ourselves on offering quick and easy service and a great online app, so thanks for the honest and positive feedback. It was a pleasure helping you with your refinance and top up. We really appreciate the recommendation.
The reviewer stated that an incentive was offered for this review
Customer service was excellent. They explained everything clearly and kept in touch regularly.
The rates are quite good right now.
Wasn't real impressed with 'On Track', especially the app. Needs urgent attention to be more user friendly..
The reviewer stated that an incentive was offered for this review
Great interest rate and flexible terms. The customer service was amazing and beyond helpful. They provide a better product than the big banks - more personal and individually suited. Highly recommend to others.
The reviewer stated that an incentive was offered for this review
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Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Thanks for your 5 star reviews